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Customer Service Jobs in Decatur, TX (NOW HIRING)

La Familia Insurance

CSR

Fort Worth, TX · On-site

$15 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients while selling auto insurance policies. This role ensures customer needs are met through effective ...

La Familia Insurance

CSR

Fort Worth, TX · On-site

$15 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients while selling auto insurance policies. This role ensures customer needs are met through effective ...

La Familia Insurance

CSR

Fort Worth, TX · On-site

$15 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients while selling auto insurance policies. This role ensures customer needs are met through effective ...

ENERGY worldnet

Customer Service Representative

Decatur, TX · On-site

$14.25 - $19.50/hr

Join Our Team as a Customer Service Representative! About Us At Energy Worldnet (EWN), we deliver innovative technology solutions that empower our clients and support the future of the energy ...

NT Window Inc

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

The customer service / inside sales associate provides a critical role in customer interface, and is part of a team responsible for providing a variety of services, solutions, support, and ...

Walgreens

Customer Service Associate

Azle, TX

$12.75 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Solo Brands

Customer Service Specialist

Grapevine, TX · On-site

$15.75 - $20.75/hr

Customer Service Representative Love retail, but looking to work Monday - Friday - 8:00 - 5:00? Or in customer service and looking to support products you love? Solo Stove, the inventor of the ...

Texas Bank

Customer Service Representative

Weatherford, TX · On-site

$13.75 - $18.75/hr

The Customer Service Representative serves as a primary point of contact for customers, assisting them with various banking transactions, account inquiries, and product/service information. Their ...

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All JobsCustomer Service JobsCustomer Service Jobs in Decatur, TX

Customer Service information

See Decatur, TX salary details

$8

$16

$24

How much do customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service in Decatur, TX is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Decatur, TX?

The most popular types of Customer Service jobs in Decatur, TX are:

What are popular job titles related to Customer Service jobs in Decatur, TX?

For Customer Service jobs in Decatur, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Decatur, TX look for?

The top searched job categories for Customer Service jobs in Decatur, TX are:

What cities near Decatur, TX are hiring for Customer Service jobs?

Cities near Decatur, TX with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Decatur, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,950 per year, or $16.8 per hour.

CSR

La Familia Insurance

Fort Worth, TX • On-site

$15 - $18/hr

Full-time

Re-posted 20 days ago

Job description

The Customer Service Representative is responsible for delivering exceptional service to clients while selling auto insurance policies. This role ensures customer needs are met through effective communication, accurate policy management, and proactive problem-solving. Representatives also support office operations by handling payments, maintaining records, marketing services, and ensuring compliance with company policies. By combining customer care, sales, and operational responsibilities, this position directly contributes to customer satisfaction, retention, and the overall growth of La Familia Auto Insurance.


Duties and responsibilities


  • Provide excellent customer service by greeting and assisting all customers and visitors

  • Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines

  • Identify opportunities to upsell or cross-sell based on customer needs

  • Handle customer documentation and maintain accurate policy records (IE, uploads, underwriting processes, photos).

  • Verify coverage for customers, confirm policy changes, and provide proof of insurance documents to customers.

  • Troubleshoot customer issues, resolve them quickly, and work to build and maintain strong customer relationships.

  • Ensure company policies are followed and sales requirements are met daily, weekly, and monthly to ensure commission opportunities are met.

  • Handle cash, process payments, reconcile daily cash/credit card transactions, and make timely bank deposits following the company’s cash handling policy.

  • Make outbound calls for payment reminders, promotions, and marketing campaigns; answer inbound customer and carrier calls professionally

  • Participate in marketing activities, including visiting local businesses, distributing flyers, and promoting services on social media

  • Maintain office cleanliness and organization, including basic cleaning such as floors, glass, disinfecting bathrooms, and trash removal

  • Work at various office locations within the assigned region as needed.

  • Open and close the office as required. Setting alarms prior to leaving the office at closing and disarming alarms when entering the office.

  • Obtain and maintain all required licenses and certifications

  • Miscellaneous


Qualifications

  • Must be at least 18 years old

  • High school diploma or equivalent

  • Bilingual in Spanish preferred

  • Strong customer service and communication skills

  • Ability to actively listen

  • Expert attention to detail

  • A courteous and professional demeanor

  • Comfortable with utilizing technology and strong computer skills.

  • Ability to multitask

  • Prior experience with in-person customer service and phone-based, ideally with a sales component

  • Motivated to sell and meet individual customer needs.

  • Ability to work well in a team environment, maintaining a professional and respectful demeanor at all times.

  • Must be authorized to work in the United States. La Familia follows all State and Federal laws.

  • Willing to submit to a background screening. Required to be Licensed by the Texas Department of Insurance.

  • Sales or insurance experience preferred.

  • Available to work Monday through Saturday, 9 - 7, and rotating Sunday 11-5

  • Continuous education required: on-site training, workshops, coaching 1:1s. Travelling to another location in the region may be required.


Monday 10 - 7
Tuesday 10 - 7
Wednesday 10 - 7
Thursday 10 - 7
Friday 10 - 7
Saturday 10 - 6
Sunday 11 - 5

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