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Customer Service Manager Jobs in Decatur, TX (NOW HIRING)

Composites One

Customer Service Manager

Fort Worth, TX · On-site

  • Medical

  • Retirement

As a Customer Service Manager (CSM), you will be responsible for managing and coordinating the overall activities of a Customer Service team, including customer satisfaction and quality. You will be ...

Composites One

Customer Service Manager

Fort Worth, TX · On-site

  • Medical

  • Retirement

As a Customer Service Manager (CSM), you will be responsible for managing and coordinating the overall activities of a Customer Service team, including customer satisfaction and quality. You will be ...

ASCO Equipment

Service Manager

Fort Worth, TX

  • Medical

  • Retirement

Service Manager DFW Area - Management / Full-Time / On-Site At ASCO, our motto is "We're On It ... The ideal candidate will bring exceptional customer service skills, a passion for driving revenue ...

BH Management

Service Manager

Fort Worth, TX · On-site

$26 - $28/hr

Service Manager II Unit Size: 300-500 units in one community Exempt status: Nonexempt Pay Class ... Customer Focus * Teamwork and Collaboration * Embrace Evolution * Inclusion * Team Leadership

New

BH Management

Service Manager

Fort Worth, TX

$26 - $28/hr

Service Manager II Unit Size: 300-500 units in one community Exempt status: Nonexempt Pay Class ... Customer Focus * Teamwork and Collaboration * Embrace Evolution * Inclusion * Team Leadership

New

Sprouts Farmers Market

Service Manager

Hurst, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Hurst, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Hurst, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Koenig & Bauer US, Inc

Service Manager

Dallas, TX · On-site

$100K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Escalations: Serve as the primary point of contact for complex customer issues, billing ... Minimum of 2-5 years of progressive operational/service management experience in industrial ...

New

EquipmentShare

Service Manager

Fort Worth, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We're hiring a Service Manager at our retail facility in Fort Worth, TX, and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

EquipmentShare

Service Manager

Fort Worth, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We're hiring a Service Manager at our retail facility in Fort Worth, TX, and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Decatur, TX

Customer Service Manager information

See Decatur, TX salary details

$21.9K

$51.8K

$90.3K

How much do customer service manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer service manager in Decatur, TX is $51,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,700.00 and $62,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Decatur, TX?

The most popular types of Customer Service jobs in Decatur, TX are:

What are popular job titles related to Customer Service Manager jobs in Decatur, TX?

For Customer Service Manager jobs in Decatur, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Decatur, TX look for?

The top searched job categories for Customer Service Manager jobs in Decatur, TX are:

What cities near Decatur, TX are hiring for Customer Service Manager jobs?

Cities near Decatur, TX with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Decatur, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $51,846 per year, or $24.9 per hour.

Customer Service Manager

Reliant Worldwide Plastics, LLC

Gainesville, TX • On-site

$75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

POSITION SUMMARY: Customer Service Manager
We are looking for an experienced Customer Service Manager to join our dynamic team. This position manages and coordinates activities of workers engaged in verifying and keeping records on incoming orders and outgoing products by performing the below listed duties and responsibilities. The ability to interact with customers (both internal and external) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role.
PRIMARY DUTIES AND RESPONSIBILITIES:
  • Oversees and Manages Customer Service Representatives on a daily basis ensuring accurate and timely order entry into the ERP system
  • Overall responsible for accurate, timely order entry while ensuring order acceptance dates can be met through coordination with Plant Manager
  • Responsible to ensure the Customer Service team meets order entry throughput goals
  • Assists in negotiating order discrepancies with the customer facilitating a favorable outcome for the company
  • Provides early warning to Plant Management when orders are at risk of not being shipped timely (voice of the customer)
  • Prepares and is responsible for Customer Service KPI performance
  • Responsible for BOM creation, accurate pricing data and is an expert user in the ERP system
  • Deal directly with customers either by telephone, electronically or face to face
  • Maintains the integrity of the ERP database by ensuring data quality and accuracy
  • Direct customer requests and unresolved issues to the designated resource and follow upon resolution
  • Investigate and/or solve customers' long-standing or complex problems and when needed make Plant Management aware of customer needs and expectations that have not been resolved in a timely manner
  • Work closely with sales and project management teams on job cost estimates and tracking these costs for installations and start-ups
  • Manage customers' accounts
  • Keep records of customer interactions and transactions; record details of inquiries, comments and complaints
  • As required, organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information or invitations and coordinating speakers
  • Manage, develop and motivate direct reports
  • Complete special projects and perform other duties as assigned by management

REQUIREMENTS:
  • Bachelor's degree or equivalent work experience
  • Minimum 5-7 years' experience in customer service management in a manufacturing environment
  • Must have excellent knowledge of Microsoft Office (Excel, Outlook, and Word dominant)
  • Excellent customer interface experience and solid program management skills
  • Excellent leadership and supervisory skills
  • Excellent verbal and written communication skills
  • Experience in injection molded plastics a plus
  • Self-started and must work well under pressure
  • Must be able to read, write, speak and understand English

Compensation commensurate with experience along with excellent benefits, including medical, dental, vision and life insurances, 401K plan and paid vacation.

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