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Customer Service Manager Jobs in Decatur, TX (NOW HIRING)

Morgan Properties

Service Manager

Bedford, TX · On-site

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead the Way - Become the Service Manager Who Makes a Difference! Are you a dynamic leader ... A passion for delivering outstanding customer service and upholding high standards of quality.

Gilchrist Automotive

Automotive Service Manager

Fort Worth, TX · On-site

$6.0K - $15K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Manager must be able to communicate effectively with both customers and advisors, aid the team in setting and completing their goals, and manage the workflow of the service department ...

Massey Services, Inc.

Service Manager - Denton

Denton, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Consistent in providing exceptional customer service. Working in a fast paced environment that will open many door of opportunities for upward advancement. As a Service Manager, we give you access to ...

Massey Services, Inc.

Service Manager - Denton

Denton, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Consistent in providing exceptional customer service. Working in a fast paced environment that will open many door of opportunities for upward advancement. As a Service Manager, we give you access to ...

United Ag & Turf

Service Manager

Gainesville, TX

  • Medical

  • Retirement

  • PTO

United Ag & Turf serves customers in a variety of industries such as commercial, construction ... Manages service operations within the dealership to maximize return on investment by optimizing ...

RDO Equipment Co.

Service Manager

Fort Worth, TX · On-site

In this position you'll manage workorders, oversee scheduling, build customer relationships and ... The need for RDO's services and product expertise in this region is diverse. In Fort Worth, you'll ...

RDO Equipment

Service Manager

Fort Worth, TX

In this position you'll manage workorders, oversee scheduling, build customer relationships and ... The need for RDO's services and product expertise in this region is diverse. In Fort Worth, you'll ...

Aramark

Service Manager

Dallas, TX · On-site

Aramark is seeking a Service Manager to lead our service and technician teams, ensuring exceptional customer experiences, operational excellence, and effective asset management. This role is ...

United Ag & Turf

Service Manager

Gainesville, TX · On-site

  • Medical

  • Retirement

  • PTO

United Ag & Turf serves customers in a variety of industries such as commercial, construction ... Manages service operations within the dealership to maximize return on investment by optimizing ...

DISRUPT

Service Manager (55569)

North Richland Hills, TX · On-site

$37/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position requires exceptional customer service skills to foster strong relationships with team ... Our Service Managers are hands-on leaders who thrive in dynamic environments, tackling challenges ...

Aramark

Service Manager

Dallas, TX · On-site

Aramark is seeking a Service Manager to lead our service and technician teams, ensuring exceptional customer experiences, operational excellence, and effective asset management. This role is ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Decatur, TX

Customer Service Manager information

See Decatur, TX salary details

$21.9K

$51.8K

$90.3K

How much do customer service manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer service manager in Decatur, TX is $51,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,700.00 and $62,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Decatur, TX?

The most popular types of Customer Service jobs in Decatur, TX are:

What are popular job titles related to Customer Service Manager jobs in Decatur, TX?

For Customer Service Manager jobs in Decatur, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Decatur, TX look for?

The top searched job categories for Customer Service Manager jobs in Decatur, TX are:

What cities near Decatur, TX are hiring for Customer Service Manager jobs?

Cities near Decatur, TX with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Decatur, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $51,846 per year, or $24.9 per hour.

Service Manager

Morgan Properties

Bedford, TX • On-site

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Morgan Properties rating

7.8

Company rating: 7.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

86th of 203 rated real estate companies

Job description

Lead the Way - Become the Service Manager Who Makes a Difference!
Are you a dynamic leader passionate about exceptional service and operational excellence? We're looking for a results-driven Service Manager to lead our 464-unit community, ensuring smooth operations and a top-tier living experience for residents. In this role, you'll guide a dedicated team, uphold maintenance standards, and contribute to our ongoing success.
What You'll Do:
  • Lead with Purpose: As a hands-on leader, you'll inspire your team to excel in all aspects of service, maintenance, and customer care. You lead by example and cultivate an environment of trust, accountability, and support.
  • Strategic Decision-Making: Think ahead and plan proactively to ensure the smooth operation of the property. Whether it's anticipating maintenance needs, handling repairs, or managing resources, your foresight will ensure we stay ahead of the curve.
  • Exceptional Communication: You'll be the go-to point of contact for residents, your team, and cross-functional departments. Clear, transparent, and effective communication will be key to keeping everything running efficiently and residents satisfied.
  • Organizational & Administrative Expertise: From managing work orders and schedules to overseeing inventory, budgets, and maintaining accurate records, you'll leverage your strong administrative skills to ensure smooth operations, keeping everything well-organized, on track, and aligned with our goals for excellence.
  • Take Pride in Service: You will take pride in the work you do, ensuring that both the maintenance needs of the property and the development of your team are handled with the highest level of professionalism and care.

The Benefits of Employment:
  • Pay Range: $70,000-$75,000/Yr.
  • Up to 100% Rent Discount
  • Property Staff Shared Renewal Commissions - paid monthly
  • $300 Morgan Essentials - paid quarterly
  • On-call Appreciation: $15/day for holding the on-call phone
  • Employee Referral Payment Program - up to $750
  • Education/Tuition Reimbursement
  • Medical, Dental, and Vision benefits
  • Life/AD&D Insurance
  • Long and Short-Term Disability
  • 401(k) Retirement Plan with company match
  • Generous paid time off, including 10 holidays per year and sick leave
  • Employee Assistance Program
  • Additional employee discounts available!

Who We're Looking For:
  • Proven leadership experience in service or maintenance, preferably in a large residential setting.
  • Strong problem-solving abilities and the capacity to make timely, effective decisions.
  • Excellent communication skills for leading teams and engaging with residents.
  • Exceptional organizational skills, with the ability to prioritize and manage multiple tasks effectively.
  • A passion for delivering outstanding customer service and upholding high standards of quality.

Qualifications:
  • Must have avalid driver's license.
  • Mustlive within a 30-minute commute of the property.
  • HVAC/EPA/CFC Certification preferred.
  • 5+ years of managerial experience at an apartment community of 500 units or more.

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.

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