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Customer Service Strategy Jobs (NOW HIRING)

Trimedx

Service Strategy Analyst

Indianapolis, IN · On-site

Everyone is focused on serving the customer and we do that by collaborating and supporting each ... The Service Strategy Analyst responsibilities include taking a lead role in coordinating ...

TriMedx

Service Strategy Analyst

Indianapolis, IN · Hybrid

Everyone is focused on serving the customer and we do that by collaborating and supporting each ... The Service Strategy Analyst responsibilities include taking a lead role in coordinating ...

TRIMEDX Holdings

Service Strategy Analyst

Carmel, IN · Hybrid

Everyone is focused on serving the customer and we do that by collaborating and supporting each ... The Service Strategy Analyst responsibilities include taking a lead role in coordinating ...

BCD Travel

Director, Service Strategy Optimization

$90K - $110K/yr

Capable of identifying customer needs - listening to information, asking probing questions ... Service Strategy Optimization is between $90,000 and $110,000. The actual pay depends on your ...

The Bold Group

Customer Service Associate

Nashua, NH · On-site

$14.50 - $20.25/hr

Develop and execute against a customer service strategy that builds and sustains customer loyalty * Constantly monitor and improve all processes and aspects of a great customer service organization

The Bold Group

Customer Service Associate

Nashua, NH · On-site

$14.50 - $20.25/hr

Develop and execute against a customer service strategy that builds and sustains customer loyalty * Constantly monitor and improve all processes and aspects of a great customer service organization

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How much do customer service strategy jobs pay per year?

As of Jun 4, 2026, the average yearly pay for customer service strategy in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Customer Service Strategy, and why are they important?

To thrive in Customer Service Strategy, you need a strong background in customer experience management, data analysis, and business process optimization, often supported by a relevant bachelor's degree. Familiarity with CRM platforms, analytics tools, and customer feedback systems is typically required. Strategic thinking, leadership, and exceptional communication skills help drive initiatives and influence cross-functional teams. These skills are vital for designing effective service frameworks that improve customer satisfaction and drive business growth.

What are some common challenges faced in Customer Service Strategy roles, and how can I prepare to address them?

Professionals in Customer Service Strategy often encounter challenges such as aligning customer experience initiatives with business objectives, driving cross-functional collaboration, and adapting to rapidly changing customer expectations. To prepare, it's helpful to develop strong communication and stakeholder management skills, as you'll regularly work with teams across marketing, operations, and IT. Staying up-to-date on customer service technology trends and analytics can also help you design data-driven strategies that improve service delivery and customer satisfaction.

What is customer service strategy?

Customer service strategy refers to the plan and approach a company uses to manage customer interactions and deliver a positive experience across all touchpoints. It involves setting clear objectives, defining service standards, and leveraging tools and training to empower customer service teams. A strong strategy helps improve customer satisfaction, builds loyalty, and can differentiate a business from its competitors.

What is the difference between Customer Service Strategy vs Customer Service Representative?

AspectCustomer Service StrategyCustomer Service Representative
Primary FocusDeveloping plans to improve customer experience and satisfactionHandling customer inquiries and resolving issues
Required SkillsStrategic planning, data analysis, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice, remote, or team settings focused on planningCall centers, retail, or service desks
Common CertificationsCustomer service management, business or marketing degreesCustomer service certifications, product training

Customer Service Strategy focuses on creating and implementing plans to enhance overall customer satisfaction, while Customer Service Representatives handle direct interactions with customers. Both roles are essential but differ in scope and responsibilities.

More about Customer Service Strategy jobs
What job categories do people searching Customer Service Strategy jobs look for? The top searched job categories for Customer Service Strategy jobs are:
Customer Service Strategy jobs near you
Service Strategy Analyst

Service Strategy Analyst

Trimedx

Indianapolis, IN • On-site

Full-time

Posted 27 days ago

Trimedx rating

7.9

Company rating: 7.9 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

56th of 217 rated repair and maintenance companies

Job description

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.
  • Everyone is focused on serving the customer and we do that by collaborating and supporting each other
  • Associates look forward to coming to work each day
  • Every associate matters and makes a difference

It is truly a culture like no other - We hope you will join our team! Find out more about our company and culture here.
The Service Strategy Analyst is responsible for developing make/model specific service strategy plans. These plans can take the form of organizational level service strategy plans and implementation guides or site-specific master contract reduction plans. Service strategy plans and implementation guides for targeted medical equipment will be developed via collaboration with a cross-functional team. The Service Strategy Analyst responsibilities include taking a lead role in coordinating development activities of each functional area and consolidating their work products into service strategy plans and implementation guides. The Analyst will be responsible for partnering with cross-functional area team members in gathering and analyzing historical financial, operational, and technical data on medical devices. The Analyst will integrate this data into a service strategy implementation guide to drive service strategy standardization and expense reductions across all device locations. Master contract reduction plans will be developed via the collection and analysis of financial, technical, and operational data. The Service Strategy Analyst will seek input from cross-functional experts as needed to gather data for the analysis process. The Analyst will integrate this data into site specific master contract reduction plans and performance metrics to drive service strategy standardization and expense reductions. The Service Strategy Analyst must have the ability to work effectively with cross-functional teams; motivating others and providing guidance to accomplish team goals without having direct authority over team members. The ideal candidate will have strong communication, collaboration, and analytical skills with the ability to translate complex information into a customer friendly format. The role requires a self-motivated individual focused on accomplishing goals without constant supervision.
Location: Indianapolis, Indiana; candidates must currently reside in the central Indiana region within a 70 mile radius. Our CO - Central (Corporate) Office - is located on the northwest side of Indianapolis. This position is Hybrid (a mix of remote & in-office).
  • Relocation is not available for this position
  • Immigration sponsorship not available for this position

Responsibilities
Strategy Implementation Guide Project Management (25%)
  • Provide project guidance to a cross-functional team focused on device level service strategy analysis and implementation guides for medical equipment.
  • Effectively create and manage the timeline for each service strategy analysis and subsequent strategy implementation guide. (data collection and analysis, strategy determination, ROI model development, strategy guide development, strategy implementation, compliance reporting, performance metrics)
  • Monitor functional area progress on assigned tasks against project timeline. Coordinate with team on additional resources to meet deadlines. Adjust individual deliverable dates as needed while maintaining integrity of the overall project schedule.
  • Track functional area progress when the development of new processes, products, services, or relationships is required to support the optimum service strategy.

Contract Reduction Planning (25%)
  • Develop master contract reduction via the collection and analysis of financial, technical, and operational data.
  • Seek input from cross-functional experts as needed to gather data for the analysis process.
  • Drive added value for service, training, and technical support by developing tools and processes that help in the planning of insourcing efforts.
  • Responsible for performing initial review of contract requests and modifications.
  • Provide support to managers regarding contract cancellations and roll-downs.

Data Analysis (25%)
  • Partner with cross-functional team members on data analysis related to operations, costs, training, service statistics, procurement, and service contracts.
  • Accountable for the clinical engineering services deliverables in support of service strategy analysis work.
  • Conduct spend analysis on equipment make/models and modalities to identify targets and priorities for device level service strategy analysis.

Reports (15%)
  • Integrate functional area work products into device level service strategy implementation guides.
  • Maintain data on site/device level implementation status and compliance with service strategies.
  • Prepare reports showing effectiveness of strategies and programs.
  • Develop and deliver presentations to educate and train on internal contract reduction processes, tools, efforts, and accomplishments.

Program Development and Implementation (10%)
  • Based on data analysis results; partner with functional areas when the development of new processes, products, services, or relationships is required to support the optimum service strategy.
  • Support integration of service strategy analysis process and work products into automated systems and tools.
  • Partner with Strategic Business Directors on dissemination of service strategy guides and implementation processes.

All other duties as assigned.
Skills and Experience
  • Minimum of 1 year experience in project management, business operations, or complex data analysis is required.
  • Project management experience
  • Strong analytical and problem solving skills with an acute attention to detail
  • Knowledge of the healthcare industry strongly preferred
  • Knowledge of clinical engineering, medical technology, and/or healthcare support services preferred
  • Knowledge of Microsoft Office applications; advanced skills with Excel and Access preferred
  • Creative thinker with the ability to prioritize work and manage time amidst multiple tasks
  • Ability to effectively communicate and collaborate in cross-functional teams
  • Business acumen and the knowledge to understand operations

Education and Qualifications
  • High school diploma or equivalent required. Associates degree or equivalent experience strongly preferred.

#LI-Hybrid
At TRIMEDX, we are committed to cultivating a workplace culture where every associate feels valued, supported, and empowered to thrive. This culture reflects our belief that our people are our foundation, their well-being is essential, and shared success is built through meaningful work, recognition, and opportunities for growth.
We embrace people's differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.
Visit our website to view our Workplace Culture Commitment , along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter.
TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace.
Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.

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About TRIMEDX

Sourced by ZipRecruiter

Founded in the summer of 1998, TRIMEDX was the solution to one technician's vision of how to operate a hospital medical equipment service center of excellence. Today, TRIMEDX is the largest independent medical equipment service provider with locations in over 40 states and 3,000+ employees. We share in a common purpose of serving customers, patients, communities and each other with equal measures of caring and performance.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

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