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Customer Service Researcher Jobs (NOW HIRING)

eTeam

Customer Service

Taylorsville, UT

$15 - $20.50/hr

Customer Service I Location: Salt Lake City, UT (84123) Duration: 6 months contract (potential to ... Support, address, research and escalate (as needed) customer issues; respond to all inquiries ...

Meridian Waste

Customer Service

Huntsville, AL

$15 - $16/hr

... research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner ...

Meridian Waste

Customer Service

Huntsville, AL

$15 - $16/hr

... research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner ...

Clayens NP

Customer Service

Fitchburg, MA

$16.25 - $22/hr

Customer Service initiates, routes, coordinates, and monitors customer returns and customer ... tracking, revising, and researching customer orders. * Provide customers with order ...

Meridian Waste

Customer Service

Gadsden, AL

$13 - $17.75/hr

... research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner ...

Clayens

Customer Service

Fitchburg, MA

$16.25 - $22/hr

Customer Service Representative The overall goal for the Customer Service Representative is to ... tracking, revising, and researching customer orders. * Provide customers with order ...

Meridian Waste

Customer Service

Gadsden, AL · On-site

$13 - $17.75/hr

... research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner ...

LHH US

Customer Service

Scottsdale, AZ

$25/hr

Customer Service LHH Recruitment Solutions is working with an insurance company near Scottsdale who ... Research and resolve customer concerns and escalate issues when necessary * Maintain detailed and ...

New

Meridian Waste

Customer Service

Huntsville, AL · On-site

$15 - $16/hr

... research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner ...

Clayens US LLC

Customer Service

Fitchburg, MA · On-site

$18 - $22/hr

Customer Service initiates, routes, coordinates, and monitors customer returns and customer ... tracking, revising, and researching customer orders. * Provide customers with order ...

Acme

Customer Service

Boston, MA

$17.50 - $23.75/hr

Perform market research to gather additional information about inbound prospects * Ability to multitask and prioritize large lists of leads * Help with list building and other research projects ...

Belcan

Customer Service

Lakewood, CA · On-site

$23.81/hr

Customer Service Location: LAKEWOOD, CA Zip Code: 90712 Duration: 12 Months Pay Rate: $23.81/hr ... Ability to research and resolve routine and non-routine problems. Experience working in a corporate ...

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Showing results 1-20

All JobsCustomer Service Researcher Jobs

Customer Service Researcher information

See salary details

$30K

$113.1K

$164.5K

How much do customer service researcher jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer service researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

Is CSR a good entry level position?

Customer Service Researcher roles are often suitable as entry-level positions because they typically require strong communication skills and basic research abilities. These roles can provide valuable experience in customer interaction, data collection, and problem-solving, making them accessible for individuals starting their careers. However, specific requirements vary by employer and industry.

How does a Customer Service Researcher typically collaborate with other departments to improve customer experience?

Customer Service Researchers often work closely with teams such as product development, marketing, and frontline customer support to gather and analyze data on customer interactions. They share insights and trends with these departments to help identify pain points and recommend actionable improvements. Regular cross-functional meetings and feedback sessions are common, ensuring that the research directly informs strategy and enhances the overall customer experience. This collaborative approach not only supports continuous improvement but also helps in aligning company goals across different teams.

What is the difference between Customer Service Researcher vs Customer Support Specialist?

AspectCustomer Service ResearcherCustomer Support Specialist
Required CredentialsTypically a degree in market research, business, or related fieldHigh school diploma or equivalent; some roles may prefer post-secondary education
Work EnvironmentOffice-based, focused on data analysis and researchCall centers, online support, or in-person customer service
Employer & Industry UsageMarket research firms, large corporations, customer experience departmentsRetail, tech companies, service providers, healthcare
Common Search & Comparison IntentUnderstanding customer feedback trends, improving service strategiesResolving customer issues, providing support, answering inquiries

The main difference is that Customer Service Researchers analyze customer feedback and data to identify trends and improve services, while Customer Support Specialists directly assist customers with their issues. Both roles are essential in enhancing customer experience but focus on different aspects of customer interaction.

What is the highest paying job in customer service?

The highest paying roles in customer service are often managerial or specialized positions such as Customer Service Director or Customer Experience Executive, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are Customer Service Researchers?

Customer Service Researchers are professionals who analyze customer feedback, service interactions, and support processes to identify trends and areas for improvement. They gather and interpret data from various sources, such as surveys, call transcripts, and social media, to help companies enhance their customer service strategies. Their insights help organizations improve customer satisfaction, resolve issues more efficiently, and develop better training for service agents. By understanding customer needs and pain points, Customer Service Researchers play a crucial role in shaping the overall customer experience.

What jobs pay $10,000 a month without a degree?

A Customer Service Researcher can potentially earn $10,000 a month through high-volume consulting, specialized research projects, or freelance work, especially with advanced skills in data analysis and communication. Such roles often require experience, strong problem-solving abilities, and proficiency with research tools but may not require formal degrees. Income levels vary based on industry, location, and individual expertise.

How can I make 2000 a week working from home?

A Customer Service Researcher can increase earnings by working multiple freelance or part-time positions, leveraging skills in communication and research tools. Earning $2000 weekly typically requires high-volume work, specialized expertise, or multiple income streams, often involving flexible schedules and strong self-management.

What are the key skills and qualifications needed to thrive as a Customer Service Researcher, and why are they important?

To thrive as a Customer Service Researcher, you need strong analytical skills, attention to detail, and a background in data analysis or market research, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems, survey platforms, and data visualization tools like Excel or Tableau is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this role. These competencies enable effective gathering and interpretation of customer insights, leading to improved service strategies and customer satisfaction.
More about Customer Service Researcher jobs
What are the most commonly searched types of Customer Service Researcher jobs? The most popular types of Customer Service Researcher jobs are:
What job categories do people searching Customer Service Researcher jobs look for? The top searched job categories for Customer Service Researcher jobs are:
Customer Service Researcher jobs near you
Infographic showing various Customer Service Researcher job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $113,102 per year, or $54.4 per hour.
Customer Service Sr Specialist - Call Center

Customer Service Sr Specialist - Call Center

North Texas Tollway Authority

Plano, TX

$21.50/hr

Other

Posted yesterday

North Texas Tollway Authority rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

449th of 649 rated public administrative organizations

Job description

Summary:
The primary purpose of this position is to provide leadership and support to customer service specialists and to assist with customer escalations. This includes providing service to customers and extended business partners, and assisting customer service specialists with overrides, escalations, research, and general information. Other duties can include reconciling payment issues, receiving and analyzing transactions, researching citations, interacting with courts and vendors, monitoring attendance and schedules, providing assistance to CSC Supervisors, other members of leadership, and to other locations. Additional projects may occur, as assigned.
Starting Rate: $21.50/hourly
Retention Bonus: $1000
Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.
Responsibilities:
  • Researches and resolves issues by responding to escalated inquiries, researching information, providing information to service representatives, following up on calls for service, interacting with customers on the phone, via email, webchat and in person, and working with outside agencies and managers to resolve issues.
  • Provides general clerical support by assisting patrons or customers; providing general or specific information; processing requests for services, researching information, compiling information, maintaining general office records, processing the mail, and assisting with other services may include cash handling.
  • Processes requests by updating accounts, handling requests for new service or toll tags, supporting online access, reporting computer issues to the help desk, posting transactions, monitoring, and updating corporate accounts, researching violations, and resolving email / chat requests.
  • Processes payments by verifying information for accuracy, reviewing images, processing payments for overnight payments, and researches and resolves credit card disputes.
Qualifications:
M inimum:
  • High School diploma or equivalent
  • 1-3 years' experience
  • Fluency in English
  • Must be able to type 30 WPM
  • Valid driver's license or ability to obtain Texas Class "C" driver's license within 30 days of hire.
About NTTA: NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us.
Our mission: We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.
How To Apply
Click Apply. Register or log-in to your account. Complete the application in its entirety, including any questions, and click Submit.
If you have questions about the application process, please access our Frequently Asked Questions
At any time during the application process, you can click on the Job Title to which you are applying to return to this page to access the FAQs.
Refer your Family and Friends to apply at https://careers.ntta.org
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.

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