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Customer Service Researcher Jobs (NOW HIRING)

Meridian Waste

Customer Service

Gadsden, AL · On-site

$13 - $17.75/hr

... research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner ...

Clayens

Customer Service

Fitchburg, MA · On-site

$16.25 - $22/hr

Customer Service Representative The overall goal for the Customer Service Representative is to ... tracking, revising, and researching customer orders. * Provide customers with order ...

LHH US

Customer Service

Scottsdale, AZ

$25/hr

Customer Service LHH Recruitment Solutions is working with an insurance company near Scottsdale who ... Research and resolve customer concerns and escalate issues when necessary * Maintain detailed and ...

Meridian Waste

Customer Service

Gadsden, AL · On-site

$13 - $17.75/hr

... research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner ...

eTeam

Customer Service

Salt Lake City, UT · On-site

$15.50 - $21/hr

Customer Service I Location: Salt Lake City, UT (84123) Duration: 6 months contract (potential to ... Support, address, research and escalate (as needed) customer issues; respond to all inquiries ...

Meridian Waste

Customer Service

Gadsden, AL

$13 - $17.75/hr

... research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner ...

Clayens NP

Customer Service

Fitchburg, MA · On-site

$16.25 - $22/hr

Customer Service initiates, routes, coordinates, and monitors customer returns and customer ... tracking, revising, and researching customer orders. * Provide customers with order ...

AppleOne

Customer Service

Fort Lauderdale, FL

$22/hr

Customer Service (Bilingual English/Spanish) 100% on site in Plantation, FL 33317 Job Summary: A ... Research and resolve customer issues with urgency, professionalism, and strong follow-through ...

Meridian Waste

Customer Service

Yulee, FL · On-site

$14.25 - $19.25/hr

... research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner ...

Meridian Waste

Customer Service

Yulee, FL · On-site

$14.25 - $19.25/hr

... research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner ...

Meridian Waste

Customer Service

Yulee, FL · On-site

$14.25 - $19.25/hr

... research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner ...

Clayens US LLC

Customer Service

Fitchburg, MA · On-site

$18 - $22/hr

Customer Service initiates, routes, coordinates, and monitors customer returns and customer ... tracking, revising, and researching customer orders. * Provide customers with order ...

Belcan

Customer Service

Lakewood, CA

$23.81/hr

Customer Service Location: LAKEWOOD, CA Zip Code: 90712 Duration: 12 Months Pay Rate: $23.81/hr ... Ability to research and resolve routine and non-routine problems. Experience working in a corporate ...

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All JobsCustomer Service Researcher Jobs

Customer Service Researcher information

See salary details

$30K

$113.1K

$164.5K

How much do customer service researcher jobs pay per year?

As of Jul 9, 2026, the average yearly pay for customer service researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Customer Service Researchers typically do not earn $4,000 a week without a degree, as this role focuses on analyzing customer feedback and improving service quality. High-paying jobs that can reach this level without a degree often include sales, real estate, or skilled trades like plumbing or electrical work, which rely more on experience and certifications than formal education.

How does a Customer Service Researcher typically collaborate with other departments to improve customer experience?

Customer Service Researchers often work closely with teams such as product development, marketing, and frontline customer support to gather and analyze data on customer interactions. They share insights and trends with these departments to help identify pain points and recommend actionable improvements. Regular cross-functional meetings and feedback sessions are common, ensuring that the research directly informs strategy and enhances the overall customer experience. This collaborative approach not only supports continuous improvement but also helps in aligning company goals across different teams.

What is the difference between Customer Service Researcher vs Customer Support Specialist?

AspectCustomer Service ResearcherCustomer Support Specialist
Required CredentialsTypically a degree in market research, business, or related fieldHigh school diploma or equivalent; some roles may prefer post-secondary education
Work EnvironmentOffice-based, focused on data analysis and researchCall centers, online support, or in-person customer service
Employer & Industry UsageMarket research firms, large corporations, customer experience departmentsRetail, tech companies, service providers, healthcare
Common Search & Comparison IntentUnderstanding customer feedback trends, improving service strategiesResolving customer issues, providing support, answering inquiries

The main difference is that Customer Service Researchers analyze customer feedback and data to identify trends and improve services, while Customer Support Specialists directly assist customers with their issues. Both roles are essential in enhancing customer experience but focus on different aspects of customer interaction.

Is market research well paid?

Market research roles, including customer service researchers, typically offer competitive salaries that vary by experience, location, and industry. Entry-level positions may start lower, while experienced researchers with specialized skills can earn higher wages, often supplemented by benefits and bonuses.

What is the highest paying job in customer service?

The highest paying roles in customer service are often managerial or executive positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What are Customer Service Researchers?

Customer Service Researchers are professionals who analyze customer feedback, service interactions, and support processes to identify trends and areas for improvement. They gather and interpret data from various sources, such as surveys, call transcripts, and social media, to help companies enhance their customer service strategies. Their insights help organizations improve customer satisfaction, resolve issues more efficiently, and develop better training for service agents. By understanding customer needs and pain points, Customer Service Researchers play a crucial role in shaping the overall customer experience.

What qualifications do I need to be a research assistant?

To be a research assistant, typically a bachelor's degree in a relevant field such as social sciences, psychology, or business is required. Strong research skills, familiarity with data analysis tools, and attention to detail are important qualifications for this role.

What are the key skills and qualifications needed to thrive as a Customer Service Researcher, and why are they important?

To thrive as a Customer Service Researcher, you need strong analytical skills, attention to detail, and a background in data analysis or market research, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems, survey platforms, and data visualization tools like Excel or Tableau is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this role. These competencies enable effective gathering and interpretation of customer insights, leading to improved service strategies and customer satisfaction.
More about Customer Service Researcher jobs
What are the most commonly searched types of Customer Service Researcher jobs? The most popular types of Customer Service Researcher jobs are:
What job categories do people searching Customer Service Researcher jobs look for? The top searched job categories for Customer Service Researcher jobs are:
Customer Service Researcher jobs near you
Infographic showing various Customer Service Researcher job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $113,102 per year, or $54.4 per hour.
Customer Service

Customer Service

Meridian Waste

Gadsden, AL • On-site

$13 - $17.75/hr

Other

Re-posted 10 days ago

Meridian Waste rating

5.1

Company rating: 5.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

67th of 74 rated recycling and waste

Job description

Summary:
The Customer Service Associate works to deliver the highest level of quality service to our customers. The Customer Service Associate receives and responds to routine residential and commercial customer calls, inquiries, requests and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved.
Essential Duties and Responsibilities
  • Successfully complete training to become knowledgeable about the waste industry and Meridian Wastes' processes, services and policies.
  • Respond in a timely and accurate manner to routine customer service calls, ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner.
  • Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple issues including, billing questions, service inquiries or cancellations, residential price increases and equipment issues.
  • Return all internal and external calls, emails and faxes in a timely manner to ensure that customers' concerns are understood, addressed and resolved in an efficient and complete manner as possible.
  • Receive and review individual performance metric reports and action plan with manager to understand individual performance.
  • Enter service data into computer for billing and scheduling purposes.
  • Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track service inquiries and resolution.
  • Follow and comply with all safety policies.
  • Additional duties as assigned.

QUALIFICATIONS
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/ and or Experience:
  • Minimum of 3 years of related experience required.
  • Experience in the Solid Waste Industry preferred.

Specialized Knowledge Required - Including any required certificates, licenses, and registrations
  • Strong organizational skills and ability to work in high-volume, fast-paced environment.
  • Ability to work effectively and efficiently within a team environment.
  • Microsoft Office
  • Ability to complete projects and assignments with minimal direction from leadership.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Light lifting (50 pounds), office environment

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
  • Travel: As required for position.

In addition to the above, the performance of other related duties may be required.
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