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Customer Service Researcher Jobs (NOW HIRING)

New York City | Jobs

Customer Service Researcher

Manhattan, NY · On-site

$17.75 - $24/hr

Customer Service Researcher NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and ...

City of New York

Customer Service Researcher

Manhattan, NY

$17.25 - $21/hr

... research services for those records. The Land Records Division also administers the property tax ... Land Records is seeking a Customer Service Representative to serve in the City Register's Manhattan ...

City of New York

Customer Service Researcher

Manhattan, NY · On-site

$40K - $50K/yr

... research services for those records. The Land Records Division also administers the property tax ... Land Records is seeking a Customer Service Representative to serve in the City Register's Manhattan ...

City of New York

Customer Service Researcher

Manhattan, NY

$17.25 - $21/hr

... research services for those records. The Land Records Division also administers the property tax ... Land Records is seeking a Customer Service Representative to serve in the City Register's Manhattan ...

Customer Service

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Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and general servicing requests. * Maintain accurate documentation of all ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and general servicing requests. * Maintain accurate documentation of all ...

New York City | Jobs

Customer Service Reseacher

Manhattan, NY · On-site

$18.75 - $24.75/hr

Customer Service Researcher NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and ...

New

ebs Recruiters

Customer Service Research Rep

Saint Louis, MO · On-site

$15.50 - $21.25/hr

Track detailed account nuances and configurations with strong memory recall Requirements * 5 years of experience in a technical customer service, research, or account management role * Strong ...

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Customer Service Researcher information

See salary details

$30K

$113.1K

$164.5K

How much do customer service researcher jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer service researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

What is a customer service researcher?

Customer Service Researchers are professionals who analyze customer feedback, service interactions, and support processes to identify trends and areas for improvement. They gather and interpret data from various sources, such as surveys, call transcripts, and social media, to help companies enhance their customer service strategies. Their insights help organizations improve customer satisfaction, resolve issues more efficiently, and develop better training for service agents. By understanding customer needs and pain points, Customer Service Researchers play a crucial role in shaping the overall customer experience.

How does a customer service researcher typically collaborate with other departments to improve customer experience?

Customer Service Researchers often work closely with teams such as product development, marketing, and frontline customer support to gather and analyze data on customer interactions. They share insights and trends with these departments to help identify pain points and recommend actionable improvements. Regular cross-functional meetings and feedback sessions are common, ensuring that the research directly informs strategy and enhances the overall customer experience. This collaborative approach not only supports continuous improvement but also helps in aligning company goals across different teams.

What are the key skills and qualifications needed to thrive as a customer service researcher, and why are they important?

To thrive as a Customer Service Researcher, you need strong analytical skills, attention to detail, and a background in data analysis or market research, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems, survey platforms, and data visualization tools like Excel or Tableau is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this role. These competencies enable effective gathering and interpretation of customer insights, leading to improved service strategies and customer satisfaction.

What is the difference between Customer Service Researcher vs Customer Support Specialist?

AspectCustomer Service ResearcherCustomer Support Specialist
Required CredentialsTypically a degree in market research, business, or related fieldHigh school diploma or equivalent; some roles may prefer post-secondary education
Work EnvironmentOffice-based, focused on data analysis and researchCall centers, online support, or in-person customer service
Employer & Industry UsageMarket research firms, large corporations, customer experience departmentsRetail, tech companies, service providers, healthcare
Common Search & Comparison IntentUnderstanding customer feedback trends, improving service strategiesResolving customer issues, providing support, answering inquiries

The main difference is that Customer Service Researchers analyze customer feedback and data to identify trends and improve services, while Customer Support Specialists directly assist customers with their issues. Both roles are essential in enhancing customer experience but focus on different aspects of customer interaction.

More about Customer Service Researcher jobs

What are the most commonly searched types of Customer Service Researcher jobs?

The most popular types of Customer Service Researcher jobs are:

What job categories do people searching Customer Service Researcher jobs look for?

The top searched job categories for Customer Service Researcher jobs are:

Customer Service Researcher jobs near you
Infographic showing various Customer Service Researcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $113,102 per year, or $54.4 per hour.

Customer Service Researcher

New York City | Jobs

Manhattan, NY • On-site

$17.75 - $24/hr

Other

Re-posted 4 days ago

Job description

Customer Service Researcher

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Customer Operations Division has oversight of the Department of Finance Business Centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department's enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. The Land Records Division and its Office of the City Register record and maintain all official documents related to real estate, including deeds, mortgages, and leases. The division has offices in every borough except for Staten Island, where the Office of the County Clerk provides these functions. Land Records records approximately 550,0 documents annually and collects over $5 billion annually in real property transfer and mortgage recording taxes. The Division maintains and updates New York City property ownership records and provides review and research services for those records. The Land Records Division also administers the property tax lien sale for property tax enforcement, interacting with the NYC Law Department, the Mayor's Office of Management and Budget, and the Lien Trust Program. The City Register receives an average of 1,650 submissions daily for review and recording. The revenue received for these documents is not recorded to the general fund until the documents are reviewed and accepted for recording. For Fiscal Year 2024 the monthly average revenue recorded is $278M. Vacancies in the division have a direct impact on the acceptance, review and recording of the documents submitted. Land Records is seeking a Customer Service Representative to serve in the City Register's Manhattan office. Reporting to the City Register Supervisor, the selected candidate's duties and responsibilities will include but not be limited to the following:

  • Assist customers in the public area with the preparation of the required cover pages for document submissions.
  • Intake, scan and return documents presented to the City Register offices for recording by mail or in person.
  • Process certified document requests.
  • Pull microfilm, microfiche and Land record books upon request.
  • Cashier and opening mail.
  • Research property ownership.
  • Work on special projects as needed.

Additional Information: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

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