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Customer Service Researcher Jobs (NOW HIRING)

Foster Electric (U.S.A.), Inc.

Be Seen First

Customer Service Customer

El Paso, TX · On-site

$44K - $48K/yr

Manually enter customer requirements not received through EDI (including production, service, R&D, and special orders) * Work closely with the IT Manager to identify, troubleshoot, and correct EDI ...

Hope's Global Getaways

Customer Service Consultant

Frisco, TX · On-site

$18.50 - $23/hr

Research travel options and availability using approved company systems * Review booking details ... Excellent customer service and communication skills * Strong organizational abilities and attention ...

vTech Solution

Customer Service

Hershey, PA · On-site

$15.25 - $20.75/hr

Customer Service vTech can help you avoid the daunting task of writing and posting job offers ... Research customer accounts using SAP. * Maintain accurate updating of information in database and ...

ASM Research

Customer Service Specialist

San Antonio, TX · On-site

$15.50 - $20.50/hr

Research and confirm processing status of data such as promissory notes, batch status, entrance and exit counseling, borrower records, grant recipient records, and borrower-servicer information.

ASM Research

Customer Service Specialist

San Antonio, TX · On-site

$14.75 - $19.50/hr

Research and confirm processing status of data such as promissory notes, batch status, entrance and exit counseling, borrower records, grant recipient records, and borrower-servicer information.

Teledyne

Customer Service

Dallas, TX · On-site

$16 - $21.50/hr

... exceptional service Teledyne is known for. You'll help maintain long-standing customer ... Coordinate with engineering, production, and research teams to ensure customer commitments are met.

Bare International

Customer Service

San Jose, CA · On-site

$18.75 - $25.50/hr

Company Description BARE was born out of the need for consistent and exclusive mystery customer research and auditing services at the national and global level. Today, as the industry leader and ...

Bare International

Customer Service

San Jose, CA

$18.75 - $25.50/hr

Company Description BARE was born out of the need for consistent and exclusive mystery customer research and auditing services at the national and global level. Today, as the industry leader and ...

Frontline Resources LLC

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Customer Service

Santa Fe Springs, CA · On-site

$20/hr

... research in Microsoft Great Plains * Liaise with Customers, Customer Service Team, and Multiple ... Distribution Centers via phone, fax, email, chat, and mail regarding Returns. * Track inventory ...

Frontline Resources LLC

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Customer Service

Santa Fe Springs, CA · On-site

$20/hr

... research in Microsoft Great Plains * Liaise with Customers, Customer Service Team, and Multiple ... Distribution Centers via phone, fax, email, chat, and mail regarding Returns. * Track inventory ...

PSG Global Solutions

Customer Service

Beaverton, OR · On-site

$16.75 - $22.75/hr

Superior knowledge in customer service and retail experience * 1 yr experience in marketing research or customer contact position. * Athletic experience Additional Information All your information ...

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All JobsCustomer Service Researcher Jobs

Customer Service Researcher information

See salary details

$30K

$113.1K

$164.5K

How much do customer service researcher jobs pay per year?

As of Jul 8, 2026, the average yearly pay for customer service researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Customer Service Researchers typically do not earn $4,000 a week without a degree, as this role focuses on analyzing customer feedback and improving service quality. High-paying jobs that can reach this level without a degree often include sales, real estate, or skilled trades like plumbing or electrical work, which rely more on experience and certifications than formal education.

How does a Customer Service Researcher typically collaborate with other departments to improve customer experience?

Customer Service Researchers often work closely with teams such as product development, marketing, and frontline customer support to gather and analyze data on customer interactions. They share insights and trends with these departments to help identify pain points and recommend actionable improvements. Regular cross-functional meetings and feedback sessions are common, ensuring that the research directly informs strategy and enhances the overall customer experience. This collaborative approach not only supports continuous improvement but also helps in aligning company goals across different teams.

What is the difference between Customer Service Researcher vs Customer Support Specialist?

AspectCustomer Service ResearcherCustomer Support Specialist
Required CredentialsTypically a degree in market research, business, or related fieldHigh school diploma or equivalent; some roles may prefer post-secondary education
Work EnvironmentOffice-based, focused on data analysis and researchCall centers, online support, or in-person customer service
Employer & Industry UsageMarket research firms, large corporations, customer experience departmentsRetail, tech companies, service providers, healthcare
Common Search & Comparison IntentUnderstanding customer feedback trends, improving service strategiesResolving customer issues, providing support, answering inquiries

The main difference is that Customer Service Researchers analyze customer feedback and data to identify trends and improve services, while Customer Support Specialists directly assist customers with their issues. Both roles are essential in enhancing customer experience but focus on different aspects of customer interaction.

Is market research well paid?

Market research roles, including customer service researchers, typically offer competitive salaries that vary by experience, location, and industry. Entry-level positions may start lower, while experienced researchers with specialized skills can earn higher wages, often supplemented by benefits and bonuses.

What is the highest paying job in customer service?

The highest paying roles in customer service are often managerial or executive positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What are Customer Service Researchers?

Customer Service Researchers are professionals who analyze customer feedback, service interactions, and support processes to identify trends and areas for improvement. They gather and interpret data from various sources, such as surveys, call transcripts, and social media, to help companies enhance their customer service strategies. Their insights help organizations improve customer satisfaction, resolve issues more efficiently, and develop better training for service agents. By understanding customer needs and pain points, Customer Service Researchers play a crucial role in shaping the overall customer experience.

What qualifications do I need to be a research assistant?

To be a research assistant, typically a bachelor's degree in a relevant field such as social sciences, psychology, or business is required. Strong research skills, familiarity with data analysis tools, and attention to detail are important qualifications for this role.

What are the key skills and qualifications needed to thrive as a Customer Service Researcher, and why are they important?

To thrive as a Customer Service Researcher, you need strong analytical skills, attention to detail, and a background in data analysis or market research, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems, survey platforms, and data visualization tools like Excel or Tableau is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this role. These competencies enable effective gathering and interpretation of customer insights, leading to improved service strategies and customer satisfaction.
More about Customer Service Researcher jobs
What are the most commonly searched types of Customer Service Researcher jobs? The most popular types of Customer Service Researcher jobs are:
What job categories do people searching Customer Service Researcher jobs look for? The top searched job categories for Customer Service Researcher jobs are:
Customer Service Researcher jobs near you
Infographic showing various Customer Service Researcher job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $113,102 per year, or $54.4 per hour.

Customer Service/Research Analyst

Aegis_Employment_Desk

Arlington Heights, IL

Other

Re-posted 7 days ago

Job description

We have an immediate need for an organized, well spoken, detail oriented Customer Service/Research Analyst to join a thriving organization in Arlington Heights. Aegis Employment Desk in conjunction with a large service organization is looking to add an entry level Customer Service/Research Analyst to research companies that are current and former employers of an applicant, locate information in order to verify employment, conduct interviews and constructing reports in the proprietary data base, and working with the Researcher Administrator to create quality reports. Duties/Requirements: * Responsible for completing a designated quota of assignments in a designated time frame.

* Researching assigned employers to locate the appropriate contacts to gather the reaquired informaton. * Contacting Human Resources or the proper source to verify employment. * Contacting former supervisors and co-workers and conducting interviews pertaining to job performance.

* Creating an Employer Report in the proprietary database, paying close attention to detail. * informing the Research Administrator and/or Management of any issues that arise * Bachelors Degree preferred. If you fit the following criteria and are looking for a fast paced, high growth opportunity with an industry leader please submit your resume to: jason.liesen@us.randstad.com Qualification BACHELORS DEGREE BUSINESS

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