Customer Service / Researcher Houston, Texas, United States About the Job Customer Service / Researcher The primary purpose of this position is to perform tasks related to taxpayer contact and case ...
Customer Service / Researcher Houston, Texas, United States About the Job Customer Service / Researcher The primary purpose of this position is to perform tasks related to taxpayer contact and case ...
Customer Service /Researcher
Houston, TX · On-site
$16/hr
Customer Service / Researcher Houston, Texas, United States About the Job Customer Service / Researcher The primary purpose of this position is to perform tasks related to taxpayer contact and case ...
Customer Service /Researcher
Houston, TX · On-site
$16/hr
Customer Service / Researcher Houston, Texas, United States About the Job Customer Service / Researcher The primary purpose of this position is to perform tasks related to taxpayer contact and case ...
We have an immediate need for an organized, well spoken, detail oriented Customer Service/Research ... Researcher Administrator to create quality reports. Duties/Requirements: * Responsible for ...
We have an immediate need for an organized, well spoken, detail oriented Customer Service/Research ... Researcher Administrator to create quality reports. Duties/Requirements: * Responsible for ...
Customer Service Research Rep
Saint Louis, MO · On-site
$15.50 - $21.25/hr
Track detailed account nuances and configurations with strong memory recall Requirements: * 5 years of experience in a technical customer service, research, or account management role * Strong ...
Customer Service Research Rep
Saint Louis, MO · On-site
$15.50 - $21.25/hr
Track detailed account nuances and configurations with strong memory recall Requirements: * 5 years of experience in a technical customer service, research, or account management role * Strong ...
Customer Service Research Rep
$15.50 - $21.25/hr
Track detailed account nuances and configurations with strong memory recall Requirements * 5 years of experience in a technical customer service, research, or account management role * Strong ...
Customer Service Research Rep
$15.50 - $21.25/hr
Track detailed account nuances and configurations with strong memory recall Requirements * 5 years of experience in a technical customer service, research, or account management role * Strong ...
Be Seen First
Customer Service Customer
El Paso, TX · On-site
$44K - $48K/yr
Manually enter customer requirements not received through EDI (including production, service, R&D, and special orders) * Work closely with the IT Manager to identify, troubleshoot, and correct EDI ...
Quick apply
Be Seen First
Customer Service Customer
El Paso, TX · On-site
$44K - $48K/yr
Manually enter customer requirements not received through EDI (including production, service, R&D, and special orders) * Work closely with the IT Manager to identify, troubleshoot, and correct EDI ...
Customer Service
$15.25 - $20.75/hr
Customer Service vTech can help you avoid the daunting task of writing and posting job offers ... Research customer accounts using SAP. * Maintain accurate updating of information in database and ...
Customer Service
$15.25 - $20.75/hr
Customer Service vTech can help you avoid the daunting task of writing and posting job offers ... Research customer accounts using SAP. * Maintain accurate updating of information in database and ...
Customer Service
$16 - $21.50/hr
... exceptional service Teledyne is known for. You'll help maintain long‑standing customer ... Coordinate with engineering, production, and research teams to ensure customer commitments are met.
Customer Service
$16 - $21.50/hr
... exceptional service Teledyne is known for. You'll help maintain long‑standing customer ... Coordinate with engineering, production, and research teams to ensure customer commitments are met.
Customer Service
San Jose, CA · On-site
$18.75 - $25.50/hr
Company Description BARE was born out of the need for consistent and exclusive mystery customer research and auditing services at the national and global level. Today, as the industry leader and ...
Customer Service
San Jose, CA · On-site
$18.75 - $25.50/hr
Company Description BARE was born out of the need for consistent and exclusive mystery customer research and auditing services at the national and global level. Today, as the industry leader and ...
Customer Service
San Jose, CA · On-site
$18.75 - $25.50/hr
Company Description BARE was born out of the need for consistent and exclusive mystery customer research and auditing services at the national and global level. Today, as the industry leader and ...
Customer Service
San Jose, CA · On-site
$18.75 - $25.50/hr
Company Description BARE was born out of the need for consistent and exclusive mystery customer research and auditing services at the national and global level. Today, as the industry leader and ...
Qualifications Customer Service needs 1-2 years experience Customer Service requires: * call center ... Review claims details, research payment issues, investigate provider network details * Use system ...
Qualifications Customer Service needs 1-2 years experience Customer Service requires: * call center ... Review claims details, research payment issues, investigate provider network details * Use system ...
Customer Service
$16 - $21.50/hr
... exceptional service Teledyne is known for. You'll help maintain long-standing customer ... Coordinate with engineering, production, and research teams to ensure customer commitments are met.
Customer Service
$16 - $21.50/hr
... exceptional service Teledyne is known for. You'll help maintain long-standing customer ... Coordinate with engineering, production, and research teams to ensure customer commitments are met.
Customer Service
$16.75 - $22.75/hr
Superior knowledge in customer service and retail experience * 1 yr experience in marketing research or customer contact position. * Athletic experience Additional Information All your information ...
Customer Service
$16.75 - $22.75/hr
Superior knowledge in customer service and retail experience * 1 yr experience in marketing research or customer contact position. * Athletic experience Additional Information All your information ...
Customer Service
Dallas, TX · On-site
$15.75 - $21.50/hr
... exceptional service Teledyne is known for. You'll help maintain long-standing customer ... Coordinate with engineering, production, and research teams to ensure customer commitments are met.
Customer Service
Dallas, TX · On-site
$15.75 - $21.50/hr
... exceptional service Teledyne is known for. You'll help maintain long-standing customer ... Coordinate with engineering, production, and research teams to ensure customer commitments are met.
Customer Service
$15.75 - $21.50/hr
... service Teledyne is known for. You'll help maintain longstanding customer relationships while ... Coordinate with engineering, production, and research teams to ensure customer commitments are met.
Customer Service
$15.75 - $21.50/hr
... service Teledyne is known for. You'll help maintain longstanding customer relationships while ... Coordinate with engineering, production, and research teams to ensure customer commitments are met.
Customer Service Representative
Manasquan, NJ · On-site
$42K - $54.60K/yr
... services ... Research customer issues independently to determine root causes and implement corrective actions ...
Customer Service Representative
Manasquan, NJ · On-site
$42K - $54.60K/yr
... services ... Research customer issues independently to determine root causes and implement corrective actions ...
Customer Service
$16 - $21.50/hr
... exceptional service Teledyne is known for. You'll help maintain long-standing customer ... Coordinate with engineering, production, and research teams to ensure customer commitments are met.
Customer Service
$16 - $21.50/hr
... exceptional service Teledyne is known for. You'll help maintain long-standing customer ... Coordinate with engineering, production, and research teams to ensure customer commitments are met.
Customer Service
$16.25 - $22/hr
Customer Service Saint Paul, MN Oxygen Service Company Purpose of the Position: The Customer ... Field incoming calls to assist with product research and pricing, quote generation, order creation ...
Customer Service
$16.25 - $22/hr
Customer Service Saint Paul, MN Oxygen Service Company Purpose of the Position: The Customer ... Field incoming calls to assist with product research and pricing, quote generation, order creation ...
Customer Service
$16 - $21.75/hr
Customer Service Representative Responsible for all customer service activities in support of both ... Ensure pricing problems are properly directed/researched/resolved in timely manner * Assist in ...
Customer Service
$16 - $21.75/hr
Customer Service Representative Responsible for all customer service activities in support of both ... Ensure pricing problems are properly directed/researched/resolved in timely manner * Assist in ...
Customer Service Representative
$42K - $54.60K/yr
... services ... Research customer issues independently to determine root causes and implement corrective actions ...
Customer Service Representative
$42K - $54.60K/yr
... services ... Research customer issues independently to determine root causes and implement corrective actions ...
Customer Service Researcher information
See salary details
$30K - $42.2K
4% of jobs
$42.2K - $54.5K
3% of jobs
$54.5K - $66.7K
18% of jobs
$67K is the 25th percentile. Wages below this are outliers.
$66.7K - $78.9K
9% of jobs
$78.9K - $91.1K
8% of jobs
$91.1K - $103.4K
3% of jobs
$103.4K - $115.6K
3% of jobs
The median wage is $120.2K / yr.
$115.6K - $127.8K
4% of jobs
$127.8K - $140K
3% of jobs
$140K - $152.3K
3% of jobs
$157.1K is the 75th percentile. Wages above this are outliers.
$152.3K - $164.5K
41% of jobs
$30K
$113.1K
$164.5K
How much do customer service researcher jobs pay per year?
As of May 28, 2026, the average yearly pay for customer service researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Customer Service Researcher, and why are they important?
To thrive as a Customer Service Researcher, you need strong analytical skills, attention to detail, and a background in data analysis or market research, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems, survey platforms, and data visualization tools like Excel or Tableau is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this role. These competencies enable effective gathering and interpretation of customer insights, leading to improved service strategies and customer satisfaction.
How does a Customer Service Researcher typically collaborate with other departments to improve customer experience?
Customer Service Researchers often work closely with teams such as product development, marketing, and frontline customer support to gather and analyze data on customer interactions. They share insights and trends with these departments to help identify pain points and recommend actionable improvements. Regular cross-functional meetings and feedback sessions are common, ensuring that the research directly informs strategy and enhances the overall customer experience. This collaborative approach not only supports continuous improvement but also helps in aligning company goals across different teams.
What are Customer Service Researchers?
Customer Service Researchers are professionals who analyze customer feedback, service interactions, and support processes to identify trends and areas for improvement. They gather and interpret data from various sources, such as surveys, call transcripts, and social media, to help companies enhance their customer service strategies. Their insights help organizations improve customer satisfaction, resolve issues more efficiently, and develop better training for service agents. By understanding customer needs and pain points, Customer Service Researchers play a crucial role in shaping the overall customer experience.
What is the difference between Customer Service Researcher vs Customer Support Specialist?
| Aspect | Customer Service Researcher | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a degree in market research, business, or related field | High school diploma or equivalent; some roles may prefer post-secondary education |
| Work Environment | Office-based, focused on data analysis and research | Call centers, online support, or in-person customer service |
| Employer & Industry Usage | Market research firms, large corporations, customer experience departments | Retail, tech companies, service providers, healthcare |
| Common Search & Comparison Intent | Understanding customer feedback trends, improving service strategies | Resolving customer issues, providing support, answering inquiries |
The main difference is that Customer Service Researchers analyze customer feedback and data to identify trends and improve services, while Customer Support Specialists directly assist customers with their issues. Both roles are essential in enhancing customer experience but focus on different aspects of customer interaction.
More about Customer Service Researcher jobs
What are the most commonly searched types of Customer Service Researcher jobs? The most popular types of Customer Service Researcher jobs are:
What job categories do people searching Customer Service Researcher jobs look for? The top searched job categories for Customer Service Researcher jobs are:
- Customer Service Second
- Customer Service Typing
- Remote Aerospace Customer Service
- Overnight Pharmaceutical Customer Service
- Online Remote Beauty Customer Service
- Temporary Discover Card Customer Service
- Maximus Tx
- Flex Schedule Directv Customer Service Representative
- Customer Service Phone Support
- Customer Service Representative Manufacturing Industry
$16/hr
Other
Posted 27 days ago
Job description
Customer Service / Researcher
Houston, Texas, United States
About the Job Customer Service / ResearcherThe primary purpose of this position is to perform tasks related to taxpayer contact and case resolution, including specialized research on clients or other third-party sources, for the Homestead Exemption Audit (HEA) business.
Position Details:
- Type of Position: Full Time/Temp-to-Hire
- Salary: $16 per hour
- Hours: 8:00 am-5:00 pm in-person during the training period, thereafter it will be 8:00 am-5:00 pm remotely with mandatory monthly in-person training sessions.
The ideal candidate must possess the qualities below:
- Bilingual in Spanish and English is required
- Researching skills
- Proficient in Microsoft Office products
- Strong confident telephone voice
- Ability to Multitask
- Self-sufficient
- Prioritize and Re-Prioritize with a sense of urgency
- Customer service skills
- Call center experience is preferred
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