ZipRecruiter

Log In

1

Customer Service Researcher Jobs (NOW HIRING)

AppleOne

Customer Service & Research

Buffalo, NY · On-site

$18/hr

Job Summary We are seeking a Customer Service Research Communicator for a contract, temporary-to-permanent opportunity in Buffalo, NY. This role is a great fit for someone who enjoys speaking with ...

ebs Recruiters

Customer Service Research Rep

Saint Louis, MO · On-site

$15.50 - $21.25/hr

Track detailed account nuances and configurations with strong memory recall Requirements * 5 years of experience in a technical customer service, research, or account management role * Strong ...

Foster Electric (U.S.A.), Inc.

Be Seen First

Customer Service Customer

El Paso, TX · On-site

$44K - $48K/yr

Manually enter customer requirements not received through EDI (including production, service, R&D, and special orders) * Work closely with the IT Manager to identify, troubleshoot, and correct EDI ...

City of Richmond

Customer Service Technician

Richmond, VA · On-site

$46K - $64K/yr

Responding to customer billing and service inquiries and researching as needed to resolve issues; Tracking customer complaints using the City tracking system; Performing and processing necessary ...

Hope's Global Getaways

Customer Service Consultant

Frisco, TX · Remote

$18.50 - $23/hr

Research travel options and availability using approved company systems * Review booking details ... Excellent customer service and communication skills * Strong organizational abilities and attention ...

vTech Solution

Customer Service

Hershey, PA

$15.25 - $20.75/hr

Customer Service vTech can help you avoid the daunting task of writing and posting job offers ... Research customer accounts using SAP. * Maintain accurate updating of information in database and ...

ASM Research

Customer Service Specialist

San Antonio, TX

$15.50 - $20.50/hr

Research and confirm processing status of data such as promissory notes, batch status, entrance and exit counseling, borrower records, grant recipient records, and borrower-servicer information.

ASM Research

Customer Service Specialist

San Antonio, TX · On-site

$14.75 - $19.50/hr

Research and confirm processing status of data such as promissory notes, batch status, entrance and exit counseling, borrower records, grant recipient records, and borrower-servicer information.

Teledyne

Customer Service

Dallas, TX

$16 - $21.50/hr

... exceptional service Teledyne is known for. You'll help maintain long‑standing customer ... Coordinate with engineering, production, and research teams to ensure customer commitments are met.

Bare International

Customer Service

San Jose, CA · On-site

$18.75 - $25.50/hr

Company Description BARE was born out of the need for consistent and exclusive mystery customer research and auditing services at the national and global level. Today, as the industry leader and ...

Bare International

Customer Service

San Jose, CA · On-site

$18.75 - $25.50/hr

Company Description BARE was born out of the need for consistent and exclusive mystery customer research and auditing services at the national and global level. Today, as the industry leader and ...

next page

Showing results 1-20

All JobsCustomer Service Researcher Jobs

Customer Service Researcher information

See salary details

$30K

$113.1K

$164.5K

How much do customer service researcher jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer service researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

Is CSR a good entry level position?

Customer Service Researcher roles are often suitable as entry-level positions because they typically require strong communication skills and basic research abilities. These roles can provide valuable experience in customer interaction, data collection, and problem-solving, making them accessible for individuals starting their careers. However, specific requirements vary by employer and industry.

How does a Customer Service Researcher typically collaborate with other departments to improve customer experience?

Customer Service Researchers often work closely with teams such as product development, marketing, and frontline customer support to gather and analyze data on customer interactions. They share insights and trends with these departments to help identify pain points and recommend actionable improvements. Regular cross-functional meetings and feedback sessions are common, ensuring that the research directly informs strategy and enhances the overall customer experience. This collaborative approach not only supports continuous improvement but also helps in aligning company goals across different teams.

What is the difference between Customer Service Researcher vs Customer Support Specialist?

AspectCustomer Service ResearcherCustomer Support Specialist
Required CredentialsTypically a degree in market research, business, or related fieldHigh school diploma or equivalent; some roles may prefer post-secondary education
Work EnvironmentOffice-based, focused on data analysis and researchCall centers, online support, or in-person customer service
Employer & Industry UsageMarket research firms, large corporations, customer experience departmentsRetail, tech companies, service providers, healthcare
Common Search & Comparison IntentUnderstanding customer feedback trends, improving service strategiesResolving customer issues, providing support, answering inquiries

The main difference is that Customer Service Researchers analyze customer feedback and data to identify trends and improve services, while Customer Support Specialists directly assist customers with their issues. Both roles are essential in enhancing customer experience but focus on different aspects of customer interaction.

What is the highest paying job in customer service?

The highest paying roles in customer service are often managerial or specialized positions such as Customer Service Director or Customer Experience Executive, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are Customer Service Researchers?

Customer Service Researchers are professionals who analyze customer feedback, service interactions, and support processes to identify trends and areas for improvement. They gather and interpret data from various sources, such as surveys, call transcripts, and social media, to help companies enhance their customer service strategies. Their insights help organizations improve customer satisfaction, resolve issues more efficiently, and develop better training for service agents. By understanding customer needs and pain points, Customer Service Researchers play a crucial role in shaping the overall customer experience.

What jobs pay $10,000 a month without a degree?

A Customer Service Researcher can potentially earn $10,000 a month through high-volume consulting, specialized research projects, or freelance work, especially with advanced skills in data analysis and communication. Such roles often require experience, strong problem-solving abilities, and proficiency with research tools but may not require formal degrees. Income levels vary based on industry, location, and individual expertise.

How can I make 2000 a week working from home?

A Customer Service Researcher can increase earnings by working multiple freelance or part-time positions, leveraging skills in communication and research tools. Earning $2000 weekly typically requires high-volume work, specialized expertise, or multiple income streams, often involving flexible schedules and strong self-management.

What are the key skills and qualifications needed to thrive as a Customer Service Researcher, and why are they important?

To thrive as a Customer Service Researcher, you need strong analytical skills, attention to detail, and a background in data analysis or market research, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems, survey platforms, and data visualization tools like Excel or Tableau is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this role. These competencies enable effective gathering and interpretation of customer insights, leading to improved service strategies and customer satisfaction.
More about Customer Service Researcher jobs
What are the most commonly searched types of Customer Service Researcher jobs? The most popular types of Customer Service Researcher jobs are:
What job categories do people searching Customer Service Researcher jobs look for? The top searched job categories for Customer Service Researcher jobs are:
Customer Service Researcher jobs near you
Infographic showing various Customer Service Researcher job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $113,102 per year, or $54.4 per hour.

Customer Service /Researcher

Alltex Staffing Personnel

Houston, TX

$16/hr

Other

Posted 17 days ago

Job description

About the job Customer Service /Researcher
The primary purpose of this position is to perform tasks related to taxpayer
contact and case resolution, including specialized research on clients or other
third-party sources, for the Homestead Exemption Audit (HEA) business.
Position Details:

  • Type of Position: Full Time/Temp-to-Hire
  • Salary: $16 per hour
  • Hours: 8:00 am-5:00 pm in-person during the training period, thereafter it will be 8:00 am-5:00 pm remotely with mandatory monthly in-person training sessions.
The ideal candidate must possess the qualities below:
  • Bilingual in Spanish and English is required
  • Researching skills
  • Proficient in Microsoft Office products
  • Strong confident telephone voice
  • Ability to Multitask
  • Self-sufficient
  • Prioritize and Re-Prioritize with a sense of urgency
  • Customer service skills
  • Call center experience is preferred

Apply