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Customer Service Representative Teladoc information

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How much do customer service representative teladoc jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for customer service representative teladoc in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Customer Service Representative at Teladoc do?

A Customer Service Representative at Teladoc assists members with their healthcare needs by answering questions, scheduling appointments, and providing information about Teladoc's virtual care services. They handle inquiries via phone, chat, or email, ensuring a positive member experience. Representatives also help troubleshoot technical issues, verify patient information, and guide users through the process of connecting with healthcare professionals.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Teladoc, and why are they important?

To thrive as a Customer Service Representative at Teladoc, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic telehealth systems is typically required. Patience, empathy, and the ability to manage stressful situations are crucial soft skills for excelling in this role. These skills ensure that patients receive timely, accurate, and compassionate support, which is vital for maintaining trust and satisfaction in a healthcare-focused environment.

What is the difference between Customer Service Representative Teladoc vs Customer Support Specialist Teladoc?

AspectCustomer Service Representative TeladocCustomer Support Specialist Teladoc
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; specialized training optional
Work EnvironmentRemote or call center setting, handling patient inquiriesRemote or call center, providing technical and service support
Employer & IndustryTelehealth services, healthcare industryTelehealth services, healthcare industry

Customer Service Representatives Teladoc primarily handle patient inquiries, appointment scheduling, and billing issues, focusing on customer interaction. Customer Support Specialists Teladoc often provide technical support, troubleshooting, and assist with platform navigation. While both roles require strong communication skills and healthcare knowledge, their focus areas differ slightly, with the former centered on customer service and the latter on technical support.

How does a Customer Service Representative at Teladoc typically collaborate with healthcare providers and other internal teams?

As a Customer Service Representative at Teladoc, you'll frequently work alongside healthcare providers, technical support, and insurance coordinators to resolve patient inquiries efficiently. Collaboration often involves relaying patient information, clarifying appointment logistics, and ensuring a seamless virtual care experience. Clear communication and teamwork are essential, as you may need to coordinate follow-ups or troubleshoot issues with multiple departments, all while maintaining patient confidentiality and a high standard of service.
More about Customer Service Representative Teladoc jobs
What cities are hiring for Customer Service Representative Teladoc jobs? Cities with the most Customer Service Representative Teladoc job openings:
What job categories do people searching Customer Service Representative Teladoc jobs look for? The top searched job categories for Customer Service Representative Teladoc jobs are:
Customer Service Representative Teladoc jobs near you
Infographic showing various Customer Service Representative Teladoc job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Rep (CSR)

Customer Service Rep (CSR)

E F Winslow Plumbing & Heating

South Yarmouth, MA

$35K - $55K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

E.F. Winslow Plumbing & Heating in South Yarmouth, MA is looking to hire a full- or part-time Customer Service Rep (CSR) to help our customers get the HVAC, plumbing, electrical, or carpentry services they need. Do you enjoy meeting new people and helping others? Are you looking to join a hardworking and supportive team? Would you like to work with a reputable company that encourages goals, embraces ideas, and rewards success? If so, please read on!
This office position earns a competitive salary of $35,000 - $55,000/year, based on experience. We also provide our full-time team with great benefits, including 50%-paid health, dental, vision, life, and short- and long-term disability. We also offer paid time off (PTO), a 401(k) plan, flexible hours, incentive programs, an end-of-year bonus, employee events, continued training, and a supportive work environment. If this sounds like the right home services office opportunity for you, apply today!
ABOUT E.F. WINSLOW PLUMBING & HEATING
We are a family-owned business that's been providing top-notch home services for over 50 years! Our team of experts goes the extra mile to ensure peak performance of our customers' plumbing, HVAC, and electrical systems. We're an award-winning company voted Best of the Best year after year and considered to be Cape Cod's most trusted home services provider.
As an employer, we support our employees by encouraging goals, embracing ideas, and rewarding success! We strongly believe that our employees are our most important resource and that their knowledge and expertise are the building blocks of our business. Excellent pay and benefits are a couple of the ways we show appreciation to our outstanding team.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REP (CSR)
As a Customer Service Rep (CSR), you provide friendly assistance to our clients, determine their needs, and resolve their concerns. This is done both in person and through the phone. You establish and maintain customer accounts in our database as well as set up, maintain, and schedule preventative maintenance agreements. Some of your other duties include general assistance around the office such as data entry, filing paperwork, and more. You feel good about helping our customers get the best plumbing, HVAC, and electrical services around!
QUALIFICATIONS FOR A CUSTOMER SERVICE REP (CSR)
  • Ability to prioritize and multi-task in a fast-paced work environment
  • Strong communication and customer service skills

Two or more years of customer service experience in a high volume and fast-paced environment is preferred, but not required. Do you work well with others? Can you professionally handle confidential information? Are you organized and detail-oriented? Do you have a positive, can-do attitude? If yes, you might just be perfect for this office position!
WORK SCHEDULE FOR A CUSTOMER SERVICE REP (CSR)
We have full- and part-time schedules for this position. Full-time employees work 40 hours each week with a rotating 8 AM - 12 PM Saturday shift. Part-time employees work 20 - 25 hours each week and also have a rotating 8 AM - 12 PM Saturday shift.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this full- or part-time HVAC, plumbing, and electrical customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 02664

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