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Customer Service Representative Government Jobs (NOW HIRING)

Empower AI Inc.

Customer Service Representative

$16.50 - $22.25/hr

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to ... The CSR works in a fast-paced challenging environment using clear, concise descriptions of the ...

Empower AI Inc.

Customer Service Representative

$16.50 - $22.25/hr

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to ... The CSR works in a fast-paced challenging environment using clear, concise descriptions of the ...

Empower AI Inc.

$16 - $21.75/hr

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to ... The CSR works in a fast-paced challenging environment using clear, concise descriptions of the ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Customer Service Representative Government information

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How much do customer service representative government jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service representative government in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in government, and why are they important?

To thrive as a Customer Service Representative in government, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with some positions requiring relevant experience or additional training. Familiarity with government databases, CRM systems, and office software is typically expected. Patience, professionalism, and the ability to handle sensitive information with discretion are standout soft skills in this role. These skills ensure that citizens receive accurate information and support while maintaining trust and efficiency in public service.

What is the difference between Customer Service Representative Government vs Customer Service Representative Private Sector?

AspectCustomer Service Representative GovernmentCustomer Service Representative Private Sector
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; certifications vary by industry
Work EnvironmentGovernment offices, public service centersCorporate offices, retail, call centers
Employer & IndustryGovernment agencies, public sectorPrivate companies, retail, telecommunications
Common Search & ComparisonFocus on public service roles, government benefitsCustomer service in commercial settings, sales support

Customer Service Representative Government roles typically involve working for government agencies, emphasizing public service and often requiring familiarity with government procedures. Private sector customer service roles focus on commercial customer support, sales, and product knowledge. Both roles require strong communication skills but differ mainly in employer type and work environment.

What are Customer Service Representatives in government?

Customer Service Representatives in government are professionals who assist citizens by providing information, resolving issues, and processing requests related to public services and programs. They typically work in agencies such as the DMV, Social Security Administration, or local government offices. Their responsibilities include answering inquiries, explaining procedures, helping with applications, and ensuring that the public receives accurate and timely assistance. These representatives play a key role in making government services accessible and user-friendly for everyone.

What are some common challenges faced by Customer Service Representatives in government roles, and how are they typically addressed?

Customer Service Representatives in government positions often encounter challenges such as handling high call volumes, addressing complex or sensitive public inquiries, and navigating strict compliance with policies and regulations. These challenges are typically addressed through thorough training programs, access to detailed reference resources, and strong support from supervisors or team leads. Collaboration with colleagues and clear escalation protocols also help representatives manage difficult situations effectively while ensuring consistent, accurate information is provided to the public.
More about Customer Service Representative Government jobs
What cities are hiring for Customer Service Representative Government jobs? Cities with the most Customer Service Representative Government job openings:
What states have the most Customer Service Representative Government jobs? States with the most job openings for Customer Service Representative Government jobs include:
What job categories do people searching Customer Service Representative Government jobs look for? The top searched job categories for Customer Service Representative Government jobs are:
Customer Service Representative Government jobs near you
Infographic showing various Customer Service Representative Government job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Temporary. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

HONEST ABE'S HOME SERVICES

Osage Beach, MO

$36K - $41K/yr

Full-time

Posted 25 days ago

Key responsibilities

  • Manage large amounts of incoming and outgoing calls.

  • Identify and assess customers' needs to achieve satisfaction and handle customer complaints with appropriate solutions and follow-up.

  • Keep records of customer interactions, process customer accounts, and file documents.

Job description

We are looking for a customer-oriented Service Representative. A Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers; they’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

  • Manage large amounts of incoming calls
  • Make large amounts of outbound calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow up with customers on the quality of the service technician provided during their service call.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Extreme enthusiasm for the company and what it provides to their customers and employees!

Skills:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Sales Skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Communication method(s) used:

  • Email
  • Phone
  • Chat

Schedule:

  • Monday to Friday Day shift
  • Rotating On Call Nights & Weekends

Work Remotely:

  • Hybrid

Benefits:

  • Flexible schedule
  • On-the-job training

Experience level:

  • 2 years

Shift:

  • Day shift
  • Rotating shift

Weekly day range:

  • Monday to Friday
  • Rotating weekends
  • Weekends as needed

Work setting:

  • Call center
  • In-person

Education:

  • High school or equivalent (Required)

Experience:

  • call center: 2 years (Preferred)
  • customer service: 2 years (Preferred)

Ability to Relocate:

  • Osage Beach, MO 65065: Relocate before starting work (Required)

Work Location: In person