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Customer Service Representative Government Jobs (NOW HIRING)

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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Customer Service Representative Government information

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How much do customer service representative government jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service representative government in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in government, and why are they important?

To thrive as a Customer Service Representative in government, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with some positions requiring relevant experience or additional training. Familiarity with government databases, CRM systems, and office software is typically expected. Patience, professionalism, and the ability to handle sensitive information with discretion are standout soft skills in this role. These skills ensure that citizens receive accurate information and support while maintaining trust and efficiency in public service.

What is the difference between Customer Service Representative Government vs Customer Service Representative Private Sector?

AspectCustomer Service Representative GovernmentCustomer Service Representative Private Sector
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; certifications vary by industry
Work EnvironmentGovernment offices, public service centersCorporate offices, retail, call centers
Employer & IndustryGovernment agencies, public sectorPrivate companies, retail, telecommunications
Common Search & ComparisonFocus on public service roles, government benefitsCustomer service in commercial settings, sales support

Customer Service Representative Government roles typically involve working for government agencies, emphasizing public service and often requiring familiarity with government procedures. Private sector customer service roles focus on commercial customer support, sales, and product knowledge. Both roles require strong communication skills but differ mainly in employer type and work environment.

What are Customer Service Representatives in government?

Customer Service Representatives in government are professionals who assist citizens by providing information, resolving issues, and processing requests related to public services and programs. They typically work in agencies such as the DMV, Social Security Administration, or local government offices. Their responsibilities include answering inquiries, explaining procedures, helping with applications, and ensuring that the public receives accurate and timely assistance. These representatives play a key role in making government services accessible and user-friendly for everyone.

What are some common challenges faced by Customer Service Representatives in government roles, and how are they typically addressed?

Customer Service Representatives in government positions often encounter challenges such as handling high call volumes, addressing complex or sensitive public inquiries, and navigating strict compliance with policies and regulations. These challenges are typically addressed through thorough training programs, access to detailed reference resources, and strong support from supervisors or team leads. Collaboration with colleagues and clear escalation protocols also help representatives manage difficult situations effectively while ensuring consistent, accurate information is provided to the public.
More about Customer Service Representative Government jobs
What cities are hiring for Customer Service Representative Government jobs? Cities with the most Customer Service Representative Government job openings:
What states have the most Customer Service Representative Government jobs? States with the most job openings for Customer Service Representative Government jobs include:
What job categories do people searching Customer Service Representative Government jobs look for? The top searched job categories for Customer Service Representative Government jobs are:
Customer Service Representative Government jobs near you
Infographic showing various Customer Service Representative Government job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 76% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR / Customer Service Rep

Works Plumbing

Pacifica, CA • On-site

$18 - $25/hr

Part-time

Medical, Dental, Life, PTO

Posted 27 days ago

Job description

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the homeowners, and make the schedules for the technicians. This position has flexible schedules available with no mandatory work on Sundays and no mandatory on-call. You also enjoy an industry-competitive wage of $18 - $25/hr and amazing benefits, including medical, dental, life insurance, paid vacation, paid time off (PTO), and on-the-job training. Work for a company that's trusted in the Pacifica community. We invest in your professional development. Join a team that feels more like family.
Do you thrive in a fast-paced office atmosphere? Are you a customer service rockstar? Do you enjoy interacting with different personalities? If you're looking to join a supportive team where you can build a stable career, apply today! Are you a people person with a passion for helping others? Do you thrive in a fast-paced environment where day-to-day is different? Join our team, where we deliver top-notch plumbing solutions to homes and businesses across Pacifica, California, and the surrounding areas.
ABOUT WORKS PLUMBING
Since 2000, Works Plumbing has provided full-service plumbing maintenance and repairs and clogged drain cleaning 24 hours a day. We also specialize in water heater repairs and installations. We understand the desire for affordable, efficient, and quality services. To save our clients' money, we constantly evaluate our operating costs. Reducing wasteful spending is how we can deliver pricing that won't break the bank ' without sacrificing top-quality services.
We rely on our hardworking employees to achieve client satisfaction. That is why we strive to hire and retain the best! We offer our loyal team competitive compensation, great benefits, and a supportive work environment in which people want to participate.
A DAY IN THE LIFE OF A CSR / Customer Service Rep
Your primary goal is to ensure ultimate scheduling efficiency and that our clients are heard. Maximizing time and mileage, you work hard to ensure customer service expectations are exceeded. You spend your workday in the office on the phone or computer, providing top-notch customer service to our clients. You inform clients of arrival times or any potential delays through phone calls. You happily adjust for any rescheduling needs. As an efficient Customer Service Representative, you organize the days and weeks ahead to avoid falling behind schedule. Your demeanor is friendly and capable as you converse with clients and dispatch calls to technicians. You leave work each day knowing you played a vital role in our company's success!
QUALIFICATIONS FOR A CSR / Customer Service Rep
  • Strong communication and phone skills
  • Has excellent communication and interpersonal skills
  • is detail-oriented and highly organized
  • Can handle multiple tasks in a fast-paced environment
  • Is proficient with computer systems and scheduling software
  • Has a positive attitude and a commitment to providing exceptional customer service
  • Able to pass a background check and drug test

Bonus Points If You Have:
  • Experience in customer service or a similar role
  • Knowledge of plumbing services (not required- we'll train you!)

Are you organized? Do you prioritize your tasks effectively? Are you professional and dependable? Are you a customer service superstar? Are you a great communicator, both verbally and written? Are you detail-oriented and thrive in a fast-paced office environment? Apply now!
ARE YOU READY?
If you feel you'd be perfect for this customer service position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 94044

Apply