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Customer Service Representative Government Jobs (NOW HIRING)

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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Customer Service Representative Government information

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How much do customer service representative government jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer service representative government in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative in government?

Customer Service Representatives in government are professionals who assist citizens by providing information, resolving issues, and processing requests related to public services and programs. They typically work in agencies such as the DMV, Social Security Administration, or local government offices. Their responsibilities include answering inquiries, explaining procedures, helping with applications, and ensuring that the public receives accurate and timely assistance. These representatives play a key role in making government services accessible and user-friendly for everyone.

What are the key skills and qualifications needed to thrive as a customer service representative in government?

To thrive as a Customer Service Representative in government, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with some positions requiring relevant experience or additional training. Familiarity with government databases, CRM systems, and office software is typically expected. Patience, professionalism, and the ability to handle sensitive information with discretion are standout soft skills in this role. These skills ensure that citizens receive accurate information and support while maintaining trust and efficiency in public service.

What are some common challenges faced by customer service representatives in government roles, and how are they typically addressed?

Customer Service Representatives in government positions often encounter challenges such as handling high call volumes, addressing complex or sensitive public inquiries, and navigating strict compliance with policies and regulations. These challenges are typically addressed through thorough training programs, access to detailed reference resources, and strong support from supervisors or team leads. Collaboration with colleagues and clear escalation protocols also help representatives manage difficult situations effectively while ensuring consistent, accurate information is provided to the public.

What is the difference between Customer Service Representative Government vs Customer Service Representative Private Sector?

AspectCustomer Service Representative GovernmentCustomer Service Representative Private Sector
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; certifications vary by industry
Work EnvironmentGovernment offices, public service centersCorporate offices, retail, call centers
Employer & IndustryGovernment agencies, public sectorPrivate companies, retail, telecommunications
Common Search & ComparisonFocus on public service roles, government benefitsCustomer service in commercial settings, sales support

Customer Service Representative Government roles typically involve working for government agencies, emphasizing public service and often requiring familiarity with government procedures. Private sector customer service roles focus on commercial customer support, sales, and product knowledge. Both roles require strong communication skills but differ mainly in employer type and work environment.

What cities are hiring for Customer Service Representative Government jobs?

Cities with the most Customer Service Representative Government job openings:

What states have the most Customer Service Representative Government jobs?

States with the most job openings for Customer Service Representative Government jobs include:

Customer Service Representative Government jobs near you
Infographic showing various Customer Service Representative Government job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Field Service Representative - Government & Defense

Pooler, GA

jcb
Machinery Manufacturing • 10K+ employees
Learn more about jcbexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Company Profile

With over 80 years of innovation, JCB is the world’s largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continents—including the United States, the United Kingdom, India, and Brazil—JCB produces a diverse portfolio of more than 300 products. These include telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, access aerial work platforms, rough terrain forklifts, and tractors.

At the heart of JCB’s success are its people. As a family-owned business, we are accountable to our customers—not shareholders—which gives us the flexibility to focus on long-term innovation and delivering real value. This independence allows us to continuously develop advanced technologies and integrate them into equipment designed to perform in the toughest environments while maximizing customer productivity.

At JCB, we stand behind our products—and our name—with pride and commitment to quality.

Position Purpose

This position is responsible for providing service and technical support during provisioning, validation, verification, testing and training for government contract Product Support Package (PSP) logistic efforts, for contract period of performance.

 

Position Type

Full Time, Exempt

Location

Onsite in Pooler, Georgia: 2000 Bamford Blvd Pooler, Georgia 31322. There will be 50% travel to government/military locations.

Benefits and Other Compensation

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

 

Application Process

Applications will be accepted through Careers | JCB Careers | JCB Jobs | JCB or via LinkedIn. The anticipated application window will close on August 28, 2026.  

 

Major Tasks, Responsibilities & Key Accountabilities

  • Provide expert technical service and maintenance support for government contract equipment
  • Perform warranty inspections, repairs and/or replacements on government contract equipment
  • Perform monthly cycling and inspections on government equipment in JCB storage
  • Perform pre-delivery inspection and service audits
  • Support service FSI and rework efforts
  • Other duties as assigned

Minimum Qualifications

  • At least 5-8 years of experience as government contract Field Service Rep or equivalent military maintenance background
  • Must be able to obtain a passport
  • Interpret electrical and hydraulic schematics, extensive troubleshooting experience
  • Experience instructing/training operators and/or maintainers.
  • Able to obtain and maintain security clearance
  • Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

Preferred Qualifications

  • Minimum of 5 years of practical experience instructing the operation and maintenance of Heavy Equipment {HE) and Material Handling Equipment (MHE).
  • Experience in Military Environment

Knowledge, Skills, Abilities & Competencies

  • Strong problem-solving and analytical skills.
  • Ability to work in a high-stress environment.
  • Detail-oriented and able to work independently.
  • Collaborative approach to resolving issues impacting various groups across the enterprise.
  • Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
  • Enjoy working in a dynamic environment and be a self-motivated team player.
  • Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Job Conditions

  • Manufacturing/factory environment with occasional work outdoors.
  • Subject to noise and temperature changes.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to:

  • Must be able to work flexible schedule, including Friday - Sunday 6am -6pm 
  • Must be able to regularly lift and/or move up to 10lbs, frequently and/or move up to 35lbs, and occasionally lift and/or move up to 50lbs.
  • Must be able to perform continuous, repetitious physical activities.  These activities may involve fine movements or large motions.
  • Must be able to grasp/pinch small items, reach out and up, and turn wrist.
  • Must be capable of keeping pace with current production speed.
  • Must be able to push/pull with reasonable force.
  • Must be able to perform the following requirements of bending, stooping, climbing, kneeling, and standing for extended periods of time.
  • Must be able to work in multiple climates including hot/cold temperatures, and dusty environment.

Equal Opportunity Employer

JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws.

EEO EMPLOYER/VET/DISABLED.

Reasonable Accommodation Statement

JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at hrsupport@jcb.com.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

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