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Customer Service Representative Government Jobs (NOW HIRING)

Celina Tent, Inc

Guide customers through government procurement processes and contract vehicles. * Collaborate with ... BA/BS Degree * Military service, defense contracting, or federal sales experience. * Existing ...

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Customer Service Representative Government information

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How much do customer service representative government jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for customer service representative government in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in government, and why are they important?

To thrive as a Customer Service Representative in government, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with some positions requiring relevant experience or additional training. Familiarity with government databases, CRM systems, and office software is typically expected. Patience, professionalism, and the ability to handle sensitive information with discretion are standout soft skills in this role. These skills ensure that citizens receive accurate information and support while maintaining trust and efficiency in public service.

What is the difference between Customer Service Representative Government vs Customer Service Representative Private Sector?

AspectCustomer Service Representative GovernmentCustomer Service Representative Private Sector
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; certifications vary by industry
Work EnvironmentGovernment offices, public service centersCorporate offices, retail, call centers
Employer & IndustryGovernment agencies, public sectorPrivate companies, retail, telecommunications
Common Search & ComparisonFocus on public service roles, government benefitsCustomer service in commercial settings, sales support

Customer Service Representative Government roles typically involve working for government agencies, emphasizing public service and often requiring familiarity with government procedures. Private sector customer service roles focus on commercial customer support, sales, and product knowledge. Both roles require strong communication skills but differ mainly in employer type and work environment.

What are Customer Service Representatives in government?

Customer Service Representatives in government are professionals who assist citizens by providing information, resolving issues, and processing requests related to public services and programs. They typically work in agencies such as the DMV, Social Security Administration, or local government offices. Their responsibilities include answering inquiries, explaining procedures, helping with applications, and ensuring that the public receives accurate and timely assistance. These representatives play a key role in making government services accessible and user-friendly for everyone.

What are some common challenges faced by Customer Service Representatives in government roles, and how are they typically addressed?

Customer Service Representatives in government positions often encounter challenges such as handling high call volumes, addressing complex or sensitive public inquiries, and navigating strict compliance with policies and regulations. These challenges are typically addressed through thorough training programs, access to detailed reference resources, and strong support from supervisors or team leads. Collaboration with colleagues and clear escalation protocols also help representatives manage difficult situations effectively while ensuring consistent, accurate information is provided to the public.
More about Customer Service Representative Government jobs
What cities are hiring for Customer Service Representative Government jobs? Cities with the most Customer Service Representative Government job openings:
What states have the most Customer Service Representative Government jobs? States with the most job openings for Customer Service Representative Government jobs include:
What job categories do people searching Customer Service Representative Government jobs look for? The top searched job categories for Customer Service Representative Government jobs are:
Customer Service Representative Government jobs near you
Infographic showing various Customer Service Representative Government job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Temporary. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Collections Representative, Government Billing

Collections Representative, Government Billing

Avispa Technology

Los Angeles, CA • On-site

$28/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Key responsibilities

  • Review, prepare, validate, and submit inpatient, outpatient, and laboratory claims to government and third-party payers, ensuring compliance with billing guidelines, payer requirements, claim accuracy, and timely filing regulations.

  • Investigate and resolve claim edits, denials, rejections, billing exceptions, missing documentation, authorization issues, and reimbursement discrepancies while maintaining accurate account records and billing system documentation.

  • Process account corrections, adjustments, transfers, rebills, write-offs, and account maintenance activities while updating payer, case, and patient information within patient accounting systems.

Job description

Job Description
Collections Representative, Government Billing 3360529
  • Hourly pay: $28/hr
  • Worksite: Leading medical institution (Los Angeles, CA 90024 - Initial onsite training and then remote for the duration of the assignment, Candidates must be local to the Los Angeles area)
  • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
  • 40 hours/week, 4 Month Assignment

A leading medical institution is seeking a Collections Representative, Government Billingto support the accurate and timely billing, collections, and account resolution of inpatient, outpatient, and laboratory claims. This role is responsible for ensuring compliance with government payer regulations, maintaining account accuracy, resolving billing issues, and maximizing reimbursement while delivering excellent customer service.
Collections Representative, Government Billing Responsibilities:
  • Review, prepare, validate, and submit inpatient, outpatient, and laboratory claims to government and third-party payers, ensuring compliance with billing guidelines, payer requirements, claim accuracy, and timely filing regulations.
  • Investigate and resolve claim edits, denials, rejections, billing exceptions, missing documentation, authorization issues, and reimbursement discrepancies while maintaining accurate account records and billing system documentation.
  • Process account corrections, adjustments, transfers, rebills, write-offs, and account maintenance activities while updating payer, case, and patient information within patient accounting systems.
  • Monitor account activity, maintain productivity and quality standards, support reporting and process improvement initiatives, and communicate billing trends, issues, and operational concerns to leadership.
  • Provide professional support to patients, payers, and internal departments while ensuring HIPAA compliance, protecting patient confidentiality, and adhering to all regulatory, organizational, and billing compliance requirements.

Collections Representative, Government Billing Qualifications:
  • 2-5 years of Medicare billing and collections experience supporting inpatient and outpatient accounts.
  • Knowledge of hospital billing practices, government payer regulations, managed care contracts, and reimbursement processes.
  • Experience with electronic claims processing and patient accounting systems.
  • Proficiency in Microsoft Office, including Word and Excel.
  • Experience with healthcare billing software and payer portals is preferred.
  • Experience in billing government and third-party payers is preferred.
  • Knowledge of claim scrubbers, billing edits, and denial management processes is preferred.
  • Experience working in a hospital or healthcare revenue cycle environment is preferred.
  • Familiarity with medical records, authorizations, and supporting documentation requirements is preferred.

Shift:
  • 8:00 am to 5:00 pm.
  • Must undergo training on-site first before converting to a remote modality.

Apply