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Customer Service Representative Government Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Customer Service Representative (csr)

Dallas, TX · On-site

$17 - $19/hr

We are seeking a Tier I Customer Service Representative to join our team immediatley! You will be responsible for helping customers by providing product and service information and answering customer ...

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Customer Service Representative Government information

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How much do customer service representative government jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service representative government in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in government, and why are they important?

To thrive as a Customer Service Representative in government, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with some positions requiring relevant experience or additional training. Familiarity with government databases, CRM systems, and office software is typically expected. Patience, professionalism, and the ability to handle sensitive information with discretion are standout soft skills in this role. These skills ensure that citizens receive accurate information and support while maintaining trust and efficiency in public service.

What is the difference between Customer Service Representative Government vs Customer Service Representative Private Sector?

AspectCustomer Service Representative GovernmentCustomer Service Representative Private Sector
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; certifications vary by industry
Work EnvironmentGovernment offices, public service centersCorporate offices, retail, call centers
Employer & IndustryGovernment agencies, public sectorPrivate companies, retail, telecommunications
Common Search & ComparisonFocus on public service roles, government benefitsCustomer service in commercial settings, sales support

Customer Service Representative Government roles typically involve working for government agencies, emphasizing public service and often requiring familiarity with government procedures. Private sector customer service roles focus on commercial customer support, sales, and product knowledge. Both roles require strong communication skills but differ mainly in employer type and work environment.

What are Customer Service Representatives in government?

Customer Service Representatives in government are professionals who assist citizens by providing information, resolving issues, and processing requests related to public services and programs. They typically work in agencies such as the DMV, Social Security Administration, or local government offices. Their responsibilities include answering inquiries, explaining procedures, helping with applications, and ensuring that the public receives accurate and timely assistance. These representatives play a key role in making government services accessible and user-friendly for everyone.

What are some common challenges faced by Customer Service Representatives in government roles, and how are they typically addressed?

Customer Service Representatives in government positions often encounter challenges such as handling high call volumes, addressing complex or sensitive public inquiries, and navigating strict compliance with policies and regulations. These challenges are typically addressed through thorough training programs, access to detailed reference resources, and strong support from supervisors or team leads. Collaboration with colleagues and clear escalation protocols also help representatives manage difficult situations effectively while ensuring consistent, accurate information is provided to the public.
More about Customer Service Representative Government jobs
What cities are hiring for Customer Service Representative Government jobs? Cities with the most Customer Service Representative Government job openings:
What states have the most Customer Service Representative Government jobs? States with the most job openings for Customer Service Representative Government jobs include:
What job categories do people searching Customer Service Representative Government jobs look for? The top searched job categories for Customer Service Representative Government jobs are:
Customer Service Representative Government jobs near you
Infographic showing various Customer Service Representative Government job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 76% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Customer Contact Services Inc

Winston Salem, NC • Remote

$14.75 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

At Customer Contact Services (CCS), we are a growing, fast-paced contact center that provides professional telephone answering services for a wide range of clients. Our team takes pride in delivering accurate, courteous, and timely service while managing a high volume of inbound calls. We are looking for dependable, customer-focused individuals who can stay organized, follow processes, and maintain professionalism in a dynamic call center environment.
The Customer Service Representative (CSR) is responsible for handling inbound calls for multiple clients in a courteous, professional, and timely manner. Primary responsibilities include following client-specific scripts, gathering and documenting caller information accurately, scheduling appointments, and ensuring messages are relayed correctly. CSRs must be able to manage back-to-back calls, adapt quickly between different client accounts, and provide consistent service in a busy call center setting.

Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.
Job Responsibilities:
  • Deliver exceptional customer service to all callers
  • Answer incoming calls in a timely manner
  • Identify caller’s needs for call resolution
  • Adhere to company scripts and procedures to ensure consistency
  • Provide customers with product and service information
  • Accurately process online reservations
  • Accurately document call information and interactions
  • Maintain knowledge base of evolving products and services
  • Identify and escalate issues to supervisors
  • Maintain Quality Assurance standards
  • Ongoing training for all CCS client programs and accounts
  • Other duties as assigned
Requirements:
  • G.E.D. or higher education level
  • One year of call center or customer service experience
  • Understanding of basic computer hardware, software, and general systems
  • Computer navigation & typing skills to manage multiple programs, platforms, and systems
  • Ability to identify, understand, and protect confidential information
  • Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
  • Excellent written communication and documentation skills
  • Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules.
  • Strong problem-solving skills and attention to detail.
Availability Requirements:
  • 20-40 hours per week
  • Available Saturday or Sunday 
Available shifts:
  • 6:00 AM - 10:00 AM CST
  • 10:30 AM - 7:00 PM CST
  • 12:30 PM - 9:00 PM CST
  • 2:30 PM - 11:00 PM CST
Equipment Requirements:
  • Keyboard - F1 - F12 keys, Page Up/Page Down
  • Two monitors
  • Webcam
  • Ability to connect to internet via an ethernet cord (WIFI not permitted)
  • Wired USB Headset 
  • Windows 11
  • 8 gigs of RAM or more (Installed Physical Memory)
  • Intel i3 or AMD Ryzen 3 CPU or better.
Benefits:
  • Work from home
  • Monthly Performance Bonus Opportunities
  • Medical insurance (full-time employees)
  • Dental, and Vision insurance (full-time employees)
  • 401k
  • Paid time off
  • Life insurance
  • Holiday incentive pay
  • Employee events and activities
  • Advancement opportunities
A two-week remote training begins Monday, June 22nd and follows the schedule of Monday - Friday 8:00 - 4:30 CST.

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