ZipRecruiter

Log In

1

Customer Service Representative Government Jobs (NOW HIRING)

VIATEQ Corporation

Customer Service Representative

$12.77 - $21/hr

Customer Service Representative VIATEQ Corporation is looking for a dedicated and motivated ... VIATEQ's service areas also allow government agencies to respond to competitive pressures and ...

next page

Showing results 1-20

All JobsCustomer Service Representative Government Jobs

Customer Service Representative Government information

See salary details

$9

$18

$26

How much do customer service representative government jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for customer service representative government in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in government, and why are they important?

To thrive as a Customer Service Representative in government, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with some positions requiring relevant experience or additional training. Familiarity with government databases, CRM systems, and office software is typically expected. Patience, professionalism, and the ability to handle sensitive information with discretion are standout soft skills in this role. These skills ensure that citizens receive accurate information and support while maintaining trust and efficiency in public service.

What is the difference between Customer Service Representative Government vs Customer Service Representative Private Sector?

AspectCustomer Service Representative GovernmentCustomer Service Representative Private Sector
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; certifications vary by industry
Work EnvironmentGovernment offices, public service centersCorporate offices, retail, call centers
Employer & IndustryGovernment agencies, public sectorPrivate companies, retail, telecommunications
Common Search & ComparisonFocus on public service roles, government benefitsCustomer service in commercial settings, sales support

Customer Service Representative Government roles typically involve working for government agencies, emphasizing public service and often requiring familiarity with government procedures. Private sector customer service roles focus on commercial customer support, sales, and product knowledge. Both roles require strong communication skills but differ mainly in employer type and work environment.

What are Customer Service Representatives in government?

Customer Service Representatives in government are professionals who assist citizens by providing information, resolving issues, and processing requests related to public services and programs. They typically work in agencies such as the DMV, Social Security Administration, or local government offices. Their responsibilities include answering inquiries, explaining procedures, helping with applications, and ensuring that the public receives accurate and timely assistance. These representatives play a key role in making government services accessible and user-friendly for everyone.

What are some common challenges faced by Customer Service Representatives in government roles, and how are they typically addressed?

Customer Service Representatives in government positions often encounter challenges such as handling high call volumes, addressing complex or sensitive public inquiries, and navigating strict compliance with policies and regulations. These challenges are typically addressed through thorough training programs, access to detailed reference resources, and strong support from supervisors or team leads. Collaboration with colleagues and clear escalation protocols also help representatives manage difficult situations effectively while ensuring consistent, accurate information is provided to the public.
More about Customer Service Representative Government jobs
What cities are hiring for Customer Service Representative Government jobs? Cities with the most Customer Service Representative Government job openings:
What states have the most Customer Service Representative Government jobs? States with the most job openings for Customer Service Representative Government jobs include:
What job categories do people searching Customer Service Representative Government jobs look for? The top searched job categories for Customer Service Representative Government jobs are:
Customer Service Representative Government jobs near you
Infographic showing various Customer Service Representative Government job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Temporary. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Bilingual Customer Service Representative

Bilingual Customer Service Representative

Contact Government Services, LLC

Albuquerque, NM • On-site

$40K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Reply to calls and emails from the public on housing and FHA mortgages.

  • Use a knowledge base and follow standard operating procedures to answer customer requests.

  • Document communications in the database.

Job description

Bilingual Customer Service Representative
Employment Type: Full Time , Entry Level
Department: Customer Service
CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.
CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
- Reply to calls and emails from the public on housing and FHA mortgages.
- Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
- Document your communications in our database.
Qualifications:
- Bilingual and fully fluent in English and Spanish (both written and verbal)
- High School diploma or General Educational Development (GED) certificate
- Minimum of two (2) years of customer service, call center, or contact center work history.
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Ideally, you will also have:
- Ability to follow policies, procedures, and regulations.
- Ability to navigate a content management system, other applications and related web sites.
- Strong written and verbal communication skills.
- Excellent customer service, dependability and time management skills.
- Keyboarding proficiency of at least 40 words per minute.
- Call Center (omnichannel) background a plus.
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Phone: +1 (888) 680-5916
Email: [email protected]
$40,000 - $45,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply