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Customer Service Rep Entry Level Jobs in Rochester, NY

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Martinizing

Customer Service Representative

Fairport, NY

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

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How much do customer service rep entry level jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer service rep entry level in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Rep Entry Level, and why are they important?

To thrive as a Customer Service Rep Entry Level, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic computer applications, and phone systems is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These skills and qualities enable effective resolution of customer issues and contribute to overall customer satisfaction and loyalty.

What are some typical challenges faced by entry-level customer service representatives, and how can they be managed?

Entry-level customer service representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and learning to use new software systems. To manage these challenges, it's important to stay organized, actively listen to customers, and seek support from supervisors or experienced team members when needed. Many companies provide comprehensive training and ongoing coaching, which helps new reps build confidence and develop effective problem-solving skills in a fast-paced environment.

What does a Customer Service Rep Entry Level do?

A Customer Service Rep Entry Level is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, or chat, and are expected to maintain a positive and professional attitude. Entry-level representatives often receive training to help them effectively communicate with customers and manage common concerns. This role is a great starting point for those looking to build experience in customer service and develop valuable communication skills.

What is the difference between Customer Service Rep Entry Level vs Customer Support Specialist?

AspectCustomer Service Rep Entry LevelCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; additional technical or product knowledge often preferred
Work EnvironmentCall centers, retail, or office settingsTechnical support centers, online chat, or help desks
Employer & Industry UsageRetail, telecommunications, bankingIT, software, technology companies
Common Search & Comparison IntentEntry-level customer service rolesTechnical or specialized customer support roles

While both roles involve assisting customers, Customer Service Rep Entry Level focuses on general customer interactions, often in retail or call centers. Customer Support Specialist typically requires more technical knowledge and handles complex issues, often in tech industries. The choice depends on your skills and career goals in customer service or technical support.

What are the most commonly searched types of Customer Service Rep jobs in Rochester, NY? The most popular types of Customer Service Rep jobs in Rochester, NY are:
What are popular job titles related to Customer Service Rep Entry Level jobs in Rochester, NY? For Customer Service Rep Entry Level jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Rep Entry Level jobs in Rochester, NY look for? The top searched job categories for Customer Service Rep Entry Level jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service Rep Entry Level jobs? Cities near Rochester, NY with the most Customer Service Rep Entry Level job openings:
Customer Service Rep Entry Level jobs near you
Customer Service Representative (CSR) - Home & Auto

Customer Service Representative (CSR) - Home & Auto

SimcoHR

Canandaigua, NY • Hybrid

$45K - $65K/yr

Other

Posted 27 days ago

Job description

Job Title: Customer Service Representative (CSR) - Home & Auto
Location: Hybrid, Canandaigua, NY
Company: Simco Insurance Agency
Compensation: $45,000-$65,000 annually (based on experience)
Employment Type: Full-Time (Hourly)

Position Overview

Simco Insurance Agency is seeking a detail-oriented and client-focused Customer Service Representative (CSR) to support our Home & Auto (Personal Lines) business. This role is essential in delivering an exceptional client experience by managing day-to-day service needs, maintaining strong relationships, and ensuring policy accuracy and responsiveness.

Key Responsibilities
  • Serve as the primary point of contact for client inquiries related to coverage, billing, and claims
  • Provide clear, accurate explanations of policy details, including coverage limits, exclusions, and premiums
  • Process policy changes such as endorsements, renewals, cancellations, and updates to client information
  • Assist clients with claims questions and provide guidance through the claims process
  • Resolve client issues efficiently and professionally, ensuring high satisfaction
  • Generate and present insurance quotes, including comparisons across carriers when appropriate
  • Maintain accurate and detailed documentation of all client interactions within agency systems
  • Work across agency management systems, carrier portals, and internal tools to ensure seamless service delivery
  • Partner with producers and carriers to support client retention and account growth
Qualifications & Requirements
  • Active NYS Personal Lines license required
  • NYS Commercial Insurance license preferred
  • Minimum 2 years of Personal Lines insurance experience required
  • Experience working with agency management systems (EZLynx preferred)
  • Strong understanding of Home & Auto insurance products and coverage
Key Skills & Competencies
  • Communication: Ability to clearly explain complex insurance concepts to clients
  • Problem-Solving: Resourceful and proactive in resolving client concerns
  • Attention to Detail: High level of accuracy in policy handling and documentation
  • Customer Focus: Empathy, patience, and a service-first mindset
  • Technical & Data Proficiency:
    • Strong proficiency in Microsoft Office Suite including Excel, Outlook, Word, Teams
    • Ability to manage, analyze, and validate detailed client and policy data with a high degree of accuracy
    • Comfortable working across multiple systems, including agency management systems and carrier portals
  • Time Management: Ability to manage multiple priorities in a fast-paced environment
Work Environment
  • Hybrid role based in Canandaigua, NY
  • Collaborative, team-oriented environment with a strong focus on client service

Simco Insurance Agency values professionalism, accuracy, and a client-first mindset. We are looking for individuals who take pride in delivering exceptional service and building lasting client relationships.

Apply