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Customer Service Printing Jobs (NOW HIRING)

PostNet

Customer Service Representative

Tomball, TX · On-site

$12 - $15/hr

Customer Service Representative Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is ...

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Customer Service Printing information

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How much do customer service printing jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service printing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service printing job?

Customer Service Printing jobs involve assisting customers with their printing needs, answering inquiries, processing orders, and resolving issues related to print products and services. People in these roles often work in print shops, office supply stores, or printing companies, and may handle tasks such as quoting prices, managing print jobs, and ensuring customer satisfaction. Strong communication skills, attention to detail, and knowledge of printing processes are essential for success in this field.

What skills and qualifications are needed for a customer service printing job?

To thrive as a Customer Service Printing Specialist, you need strong communication skills, attention to detail, and a basic understanding of printing processes, often supported by a high school diploma or equivalent. Familiarity with print management software, order tracking systems, and digital printing equipment is typically required. Exceptional problem-solving abilities, patience, and the ability to manage multiple priorities help individuals excel in serving clients and resolving issues. These skills ensure accurate order fulfillment, positive customer experiences, and smooth coordination between clients and production teams.

What is the difference between Customer Service Printing vs Customer Support Specialist?

AspectCustomer Service PrintingCustomer Support Specialist
CredentialsBasic computer skills, knowledge of printing processesTechnical knowledge, communication skills
Work EnvironmentPrint shops, production facilities, customer service desksCall centers, help desks, online support platforms
Industry UsagePrinting, publishing, graphic designTechnology, software, hardware support
Search/Comparison IntentUnderstanding printing customer service rolesTechnical support roles in customer service

Customer Service Printing focuses on assisting clients with printing orders, product inquiries, and order management within print-related industries. Customer Support Specialist typically handles technical issues, troubleshooting, and support for products or services across various industries. While both roles involve customer interaction, Customer Service Printing emphasizes print-specific knowledge, whereas Customer Support Specialists require broader technical expertise.

What are common challenges in a customer service printing job and how can I prepare for them?

In a Customer Service Printing role, you may frequently encounter tight deadlines, last-minute order changes, and the need to clearly communicate technical printing details to customers with varying levels of knowledge. Balancing multiple projects while maintaining high-quality service can be demanding, so strong organizational skills and adaptability are essential. Familiarizing yourself with common printing processes and terminology, as well as developing effective problem-solving strategies, will help you excel and provide exceptional support to both customers and production teams.
More about Customer Service Printing jobs
What cities are hiring for Customer Service Printing jobs? Cities with the most Customer Service Printing job openings:
What states have the most Customer Service Printing jobs? States with the most job openings for Customer Service Printing jobs include:
What job categories do people searching Customer Service Printing jobs look for? The top searched job categories for Customer Service Printing jobs are:
Customer Service Printing jobs near you
Infographic showing various Customer Service Printing job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Printing Estimator/Customer Service - Onsite

Plum Grove, Inc.

Cary, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description


Do you enjoy variety in your workday? Do you thrive in a fast-paced environment? Do you enjoy working with people? If you are excited by contributing to company growth, then this is an opportunity to make an immediate impact at Plum Grove, a growing print marketing agency in Cary, Illinois. We are a casual but dedicated team, and due to continued growth we have an opening for an experienced printing estimator / CSR (our formal title is "Client Project Manager") who upholds our family values and is passionate about exceeding client expectations.
Client Project Managers are responsible for all aspects of the customer experience. The position handles requests from clients and our sales team, processes and invoices orders, manages printing and marketing projects from start to finish, works with vendors on brokered products, reviews projects for accuracy, and ensures projects get delivered on time. Estimating covers a wide range of print jobs, direct mail, and promotional products, requiring analysis for each project to match the right equipment and vendors to the job for the best cost for the client.
This position is onsite in Cary, Illinois, and you can bring your dog to work with you!
Key Job Activities
  • Consult andassist customers throughout the ordering process via email, phone, chatand occasionally in person.
  • Receive,process, manage, track and invoice orders.
  • Act as aliaison between clients, sales, and production/vendors.
  • Communicatewith internal departments and external vendors to complete projectsaccurately and meet due dates.

Requirements
Skills
  • A minimum of 1year of print estimating experience is required
  • Exceptionallyhelpful, going above and beyond to take care of customers
  • Strong verbaland written communications skills as it relates to phone conversations,chat, email and working with clients
  • Expertknowledge of printing (CMYK, spot colors, crops, bleeds, press-ready art,paper stocks, offset, digital printing, etc.)
  • Strong eye fordetail, organization, and project management
  • Proficient inorder entry, Windows, Outlook, Excel, Word
  • Experience withCustomer Relationship Management (CRM) and Order/Estimating softwarepreferred
  • Clerical speedand accuracy
  • Promotionalproducts experience a plus

Education
  • High schooldiploma is required.
  • Associate orbachelor's degree preferred.

Benefits
Salary & Benefits
Hourly rate commensurate with experience. Dog-friendly work environment. Benefits include health, dental, vision, STD, LTD, life insurance, 401k with company match, direct deposit, profit sharing, anniversary bonuses, paid vacation days, paid holidays, and more. Learn more at https://www.plumgroveinc.com/about/careers/.
About Plum Grove
Plum Grove® empowers businesses to connect with the world, tell their story, build their brands, and promote growth through innovative marketing solutions. The one-stop shop offers over 1 million ways to market your business with award-winning creativity in print, direct mail, trade show exhibits, and promotional swag. With over 40 years of history and experience, and an average employee tenure of more than 15 years, Plum Grove prides itself on both its powerful force of seasoned experts and the strong family values that are the foundation of its culture. To learn more, visit www.plumgroveinc.com.

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