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Customer Service Printing Jobs in Massachusetts (NOW HIRING)

Safeguard

Customer Service Representative

Sharon, MA · On-site

$47K - $52K/yr

What We're Looking For * 3+ years of customer service, client relations, inside sales, sales ... Printing, promotional products, manufacturing, distribution, or related industry experience is a ...

Safeguard

Customer Service Representative

Sharon, MA · On-site

$47K - $50K/yr

Customer Service Representative (B2B) Sharon, MA | Full-Time | Monday-Friday Build Relationships ... Printing, promotional products, manufacturing, distribution, or related industry experience is a ...

Safeguard

Customer Service Representative

Sharon, MA · On-site

$47K - $50K/yr

Customer Service Representative (B2B) Sharon, MA | Full-Time | Monday-Friday Build Relationships ... Printing, promotional products, manufacturing, distribution, or related industry experience is a ...

FlexTG

Copier/Printer Service Technician

Boston, MA

Troubleshoot basic printing issues, able to determine printer vs network issues. * Able to install ... Engaging the customer to assure satisfaction. * Managing time to be most effective What we are ...

FlexTG

Copier/Printer Service Technician

Boston, MA

Troubleshoot basic printing issues, able to determine printer vs network issues. * Able to install ... Engaging the customer to assure satisfaction. * Managing time to be most effective What we are ...

FlexTG

Copier/Printer Service Technician

Boston, MA · On-site

Troubleshoot basic printing issues, able to determine printer vs network issues. * Able to install ... Engaging the customer to assure satisfaction. * Managing time to be most effective What we are ...

FedEx

Retail Customer Service Associate

Peabody, MA · On-site

$20.75 - $24.37/hr

Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services * Provides an outstanding customer service ...

FedEx

Retail Customer Service Associate

Boston, MA

$20.75 - $24.37/hr

Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services * Provides an outstanding customer service ...

FedEx

Retail Customer Service Associate

Boston, MA

$20.75 - $24.37/hr

Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services * Provides an outstanding customer service ...

Walgreens

Customer Service Associate

Milford, MA · On-site

$16 - $22/hr

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up ...

Walgreens

Customer Service Associate

Hyannis, MA · On-site

$15.25 - $21.25/hr

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up ...

Walgreens

Customer Service Associate

Bellingham, MA · On-site

$14.75 - $20.50/hr

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up ...

Walgreens

Customer Service Associate

Framingham, MA · On-site

$15.75 - $21.75/hr

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up ...

Walgreens

Customer Service Associate

Wakefield, MA · On-site

$15.25 - $21/hr

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up ...

Walgreens

Customer Service Associate

Williamstown, MA · On-site

$14.50 - $19.75/hr

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up ...

Walgreens

Customer Service Associate

Mashpee, MA · On-site

$15 - $20.50/hr

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up ...

Walgreens

Customer Service Associate

Framingham, MA · On-site

$15.75 - $21.75/hr

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up ...

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All JobsCustomer Service Printing JobsCustomer Service Printing Jobs in Massachusetts

Customer Service Printing information

See Massachusetts salary details

$10

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$29

How much do customer service printing jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service printing in Massachusetts is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.84 per hour, depending on experience, location, and employer.

What is a customer service printing job?

Customer Service Printing jobs involve assisting customers with their printing needs, answering inquiries, processing orders, and resolving issues related to print products and services. People in these roles often work in print shops, office supply stores, or printing companies, and may handle tasks such as quoting prices, managing print jobs, and ensuring customer satisfaction. Strong communication skills, attention to detail, and knowledge of printing processes are essential for success in this field.

What skills and qualifications are needed for a customer service printing job?

To thrive as a Customer Service Printing Specialist, you need strong communication skills, attention to detail, and a basic understanding of printing processes, often supported by a high school diploma or equivalent. Familiarity with print management software, order tracking systems, and digital printing equipment is typically required. Exceptional problem-solving abilities, patience, and the ability to manage multiple priorities help individuals excel in serving clients and resolving issues. These skills ensure accurate order fulfillment, positive customer experiences, and smooth coordination between clients and production teams.

What are common challenges in a customer service printing job and how can I prepare for them?

In a Customer Service Printing role, you may frequently encounter tight deadlines, last-minute order changes, and the need to clearly communicate technical printing details to customers with varying levels of knowledge. Balancing multiple projects while maintaining high-quality service can be demanding, so strong organizational skills and adaptability are essential. Familiarizing yourself with common printing processes and terminology, as well as developing effective problem-solving strategies, will help you excel and provide exceptional support to both customers and production teams.

What is the difference between Customer Service Printing vs Customer Support Specialist?

AspectCustomer Service PrintingCustomer Support Specialist
CredentialsBasic computer skills, knowledge of printing processesTechnical knowledge, communication skills
Work EnvironmentPrint shops, production facilities, customer service desksCall centers, help desks, online support platforms
Industry UsagePrinting, publishing, graphic designTechnology, software, hardware support
Search/Comparison IntentUnderstanding printing customer service rolesTechnical support roles in customer service

Customer Service Printing focuses on assisting clients with printing orders, product inquiries, and order management within print-related industries. Customer Support Specialist typically handles technical issues, troubleshooting, and support for products or services across various industries. While both roles involve customer interaction, Customer Service Printing emphasizes print-specific knowledge, whereas Customer Support Specialists require broader technical expertise.

How can I get started in customer service printing jobs?

To start a customer service printing job, gain experience with printing equipment and software such as Adobe Photoshop or Illustrator. Entry-level positions often require a high school diploma or equivalent, and developing good communication and problem-solving skills can improve your chances of employment. Some roles may also require basic knowledge of print production processes and attention to detail.

What job categories do people searching Customer Service Printing jobs in Massachusetts look for?

The top searched job categories for Customer Service Printing jobs in Massachusetts are:

Customer Service Printing jobs near you
Infographic showing various Customer Service Printing job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,699 per year, or $20.5 per hour.

Customer Service Technician

Exela Enterprise Solutions, Inc.

Boston, MA • On-site

$19.35/hr

Full-time

Re-posted 28 days ago

Job description

Job Description
Customer Service Tech
About the Role:
As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.
Essential Job Responsibilities:
  • Printing customer requests
  • Scanning documents
  • Batch documents and organize them for data entry processing.
  • Enter data from source documents into automated systems accurately and efficiently.
  • Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
  • Perform verification tasks as required, checking for accuracy and identifying errors.
  • Make corrective entries as indicated by verification results or other warnings.
  • Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
  • Operate peripheral equipment as part of the data entry process.
  • Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
  • Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
  • Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
  • Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
  • Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
  • Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.

This position will be cross trained with additional departments:
Guest Services work will include the following:
  • Maintaining cleanliness in hoteling workstations and offices
  • Stocking the break area with refreshments and general supplies
  • Conference room set-ups and support
  • Taking inventory of office and pantry supplies

Mail Services tasks will include:
  • Checking in/out accountable mail
  • Sending package reminder emails
  • Assisting customers in the mailroom

Reprographics work will include:
  • Printing customer requests
  • Scanning documents

Qualifications and Requirements:
  • Minimum of 1-year customer service-related experience
  • High School diploma or equivalent (GED)
  • Ability to interact with the end-user in a professional manner, with a sense of urgency.
  • Excellent communication skills, both verbal and written
  • Ability to effectively work individually or in a team environment.
  • Competency in performing multiple functional tasks.
  • Ability to meet employer's attendance policy.
  • Lifting to 50 pounds
  • Ability to stand, sit and/or walk for long periods of time with or without accommodations.
  • Working in the following areas: guest services, mail, reprographics (printing and scanning), and other tasks including conference room set-up, maintaining cleanliness in offices and workstations, and stocking break areas.
  • Other tasks as needed.

  • "The pay range for this position starts at $19.35/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

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