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Customer Service Manager Jobs in San Ramon, CA (NOW HIRING)

Westamerica Bank

Customer Service Manager

Walnut Creek, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

WESTAMERICA BANK

Customer Service Manager

Walnut Creek, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

Westamerica Bank

Customer Service Manager

Walnut Creek, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

Harper

Customer Service Manager

San Francisco, CA · On-site

$75 - $110/hr

Manage multiple commercial accounts simultaneously -- track renewals, open items, and client follow-ups across your full book * Issue Certificates of Insurance (COIs) and handle endorsement requests ...

New

Harper Group

Customer Service Manager

San Francisco, CA · On-site

$20/hr

Manage multiple commercial accounts simultaneously - track renewals, open items, and client follow-ups across your full book * Issue Certificates of Insurance (COIs) and handle endorsement requests ...

New

Ma Labs, Inc

Customer Service

San Jose, CA · On-site

$18.50 - $25/hr

This position reports to the Senior Customer Service Manager. Our motto is Learn. Contribute. Grow. As Customer Service, you will be responsible for: * Processing product returns and conducting ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in San Ramon, CA

Customer Service Manager information

See San Ramon, CA salary details

$27.4K

$64.8K

$112.9K

How much do customer service manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer service manager in San Ramon, CA is $64,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $78,200.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in San Ramon, CA?

The most popular types of Customer Service jobs in San Ramon, CA are:

What are popular job titles related to Customer Service Manager jobs in San Ramon, CA?

For Customer Service Manager jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in San Ramon, CA look for?

The top searched job categories for Customer Service Manager jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Service Manager jobs?

Cities near San Ramon, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $64,814 per year, or $31.2 per hour.

Customer Service Manager

Heath Ceramics

San Francisco, CA • On-site

$100 - $105/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

The Customer Service Manager leads the Customer Service Team and oversees service across email, phone, and live chat. Reporting to the VP of Sales, this role sets team priorities, manages day‑to‑day operations, and develops the people, processes, systems, and resources needed to provide consistently excellent service. The manager also serves as a key cross‑functional partner to the Shipping, Retail, Trade, Ecommerce, and Operations to resolve issues, coordinate fulfillment, and improve the overall customer experience. This role requires a hands‑on leader who is comfortable moving between team management, operational problem‑solving, customer escalations, and longer‑term process improvement. The ideal candidate combines warmth and sound judgment with strong organizational, analytical, and leadership skills.

Position Responsibilities
  • Lead, coach, and develop the Customer Service Team.
  • Own the overall quality and consistency of the customer experience across email, phone, and live chat.
  • Oversee the customer service team’s effective use of Freshdesk, Shopify, NetSuite, and other relevant systems.
  • Own and maintain the Customer Service Knowledge Base, including policies, procedures, product information, troubleshooting guidance, and service standards.
  • Partner closely with Shipping, Retail, Trade, Ecommerce, and Operations to coordinate fulfillment, resolve order issues, and improve the end‑to‑end customer experience.
  • Ensure the team has timely and accurate information about product changes, inventory constraints, promotions, policies, and operational updates.
  • Use customer feedback, service trends, and data to identify opportunities for process and service improvements.
Qualifications
  • Bachelor’s degree or 8 years equivalent experience in retail and/or trade customer service environment, with past experience in supervisor or managerial role.
  • 5+ years leading and managing a team in a retail and/or trade customer service environment preferred
  • Excellent communicator who is solution‑oriented, warm, patient, and genuine
  • Aptitude for problem‑solving, process improvements, and cross‑functional collaboration
  • Comfort learning and working across customer service and order management systems; experience with Freshdesk or Zendesk preferred, and NetSuite experience a plus.
  • English required; fluency in another language is a plus.
Visual Acuity Requirements

Ability to read and review information on computer screens, documents, and reports, and to assess accuracy and detail in customer and order information.

This position is a full time hybrid position, Monday to Friday with some weekends. The salary range for this position is $100,000-$105,000, based on experience.

We are committed to your health and well‑being. Heath offers full‑time employees a comprehensive benefits package that includes a choice of medical plans, dental and vision coverage, generous Paid Time Off and paid holidays, and parental and family leave benefits. Employees also have access to a 401(k), bonus when company performance goals are met, life and disability insurance, Flexible Spending Accounts, commuter benefits, an Employee Assistance Program, and a great discount on all Heath Ceramics products.

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