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Customer Service Manager Jobs in San Ramon, CA (NOW HIRING)

Ma Labs, Inc

Customer Service

San Jose, CA · On-site

$18.50 - $25/hr

This position reports to the Senior Customer Service Manager. Our motto is Learn. Contribute. Grow. As Customer Service, you will be responsible for: * Processing product returns and conducting ...

MA Laboratories

Customer Service

San Jose, CA · On-site

$18.50 - $25/hr

This position reports to the Senior Customer Service Manager. Our motto is Learn. Contribute. Grow. As Customer Service, you will be responsible for: * Processing product returns and conducting ...

ERT AUTOMOTIVE LLC

Be Seen First

Service Manager

Pleasanton, CA · On-site

$75K - $85K/yr

Position Summary The Service Manager is the face of our shop and a key part of our repair team ... This role blends customer service, service writing, and shop operations with hands-on mechanical ...

ERT AUTOMOTIVE LLC

Be Seen First

Service Manager

Pleasanton, CA · On-site

$75K - $85K/yr

Position Summary The Service Manager is the face of our shop and a key part of our repair team ... This role blends customer service, service writing, and shop operations with hands-on mechanical ...

Jonus Group

Client Service Manager

Walnut Creek, CA · On-site

$95 - $125/hr

Client Service Manager Job Summary Seeking a highly motivated and detail-oriented Client Service ... Utilize CRM to document and manage all client activities. * Prepare Advisors for client and ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in San Ramon, CA

Customer Service Manager information

See San Ramon, CA salary details

$27.4K

$64.8K

$112.9K

How much do customer service manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer service manager in San Ramon, CA is $64,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $78,200.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in San Ramon, CA?

The most popular types of Customer Service jobs in San Ramon, CA are:

What are popular job titles related to Customer Service Manager jobs in San Ramon, CA?

For Customer Service Manager jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in San Ramon, CA look for?

The top searched job categories for Customer Service Manager jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Service Manager jobs?

Cities near San Ramon, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $64,814 per year, or $31.2 per hour.

Customer Service

Ma Labs, Inc

San Jose, CA • On-site

$18.50 - $25/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Company Description
About Us:
Founded in 1983 and headquartered in San Jose of California, Ma Labs is a leading computer product
distributor. The company's product line encompasses everything in the PC, including memory modules, CPUs,
storage products, motherboards, multimedia, video graphic cards, communication products, notebooks, and
Microsoft products. With 6 distribution hubs, Ma Labs is able to provide just-in-time services and ships orders
to customers from the nearest hub.
For more information please visit our website at www.malabs.com
At Ma Labs, you can build a career with meaningful work; create a positive and lasting impact on the business;
and find the support and training you need to advance your career.
This position reports to the Senior Customer Service Manager.
Our motto is Learn. Contribute. Grow.
Job Description
As Customer Service, you will be responsible for:
  • Processing product returns and conducting product failure analysis
  • Ensuring a high level of customer service is delivered to all customers
  • Handling the day-to-day RMA Receiving activities
  • Working closely with internal departments as required

Qualifications
The ideal Help Desk Specialist will also have:
  • Minimum of a Bachelor's degree
  • Related experience RMA/Customer Service
  • Good written and verbal communication skills
  • Proficiency in English
  • Team player attitude
  • Ability to work well in a fast-paced environment with dynamic requirements and priorities
  • Attention to detail and commitment to managing problems towards resolution
  • Proficiency in MS Office such as Word, Excel, and Outlook is necessary
  • Ability to lift 30 - 50 lbs

Additional Information
As a member of our team you will enjoy:
  • Hourly Pay Rate
  • Annual Company Bonus Program*
  • Health Insurance (medical, dental, vision, other optional insurances)
  • Paid Holidays and Paid Sick Leave
  • 401(k) Program
  • Employee Referral Program
  • Employee Discounts
  • Employee Appreciation Events

Our EEOC Statement:
Ma Labs welcomes and encourages diversity and inclusion in the workplace. Ma Labs is committed to equal
employment opportunity regardless of race, color, religion, sex (including pregnancy, childbirth, or related
medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or
mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic
information, or any other basis protected by applicable law. Ma Labs is also committed to providing reasonable
accommodations for candidates with disabilities in our recruiting process. If you need any accommodations due
to a disability, please let us know.
MA Labs logo

About MA Labs

Sourced by ZipRecruiter

Industry

Computer and peripheral equipment manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

San Jose, CA, US

Year founded

1983

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