The Client Success Manager is responsible for leading and overseeing the customer support function to ensure exceptional service delivery and customer satisfaction. This role manages support teams ...
The Client Success Manager is responsible for leading and overseeing the customer support function to ensure exceptional service delivery and customer satisfaction. This role manages support teams ...
The Client Success Manager is responsible for leading and overseeing the customer support function to ensure exceptional service delivery and customer satisfaction. This role manages support teams ...
Quick apply
The Client Success Manager is responsible for leading and overseeing the customer support function to ensure exceptional service delivery and customer satisfaction. This role manages support teams ...
Service Manager
$24.72 - $37.08/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
$24.72 - $37.08/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
$24.72 - $37.08/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
$24.72 - $37.08/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
$25 - $29/hr
We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job LocationTrek Store Berkeley Summary As Service Manager, you'll be the ...
Service Manager
$25 - $29/hr
We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job LocationTrek Store Berkeley Summary As Service Manager, you'll be the ...
Service Manager
Milpitas, CA · On-site
$24.72 - $37.08/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
Milpitas, CA · On-site
$24.72 - $37.08/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
Livermore, CA · On-site
$24.72 - $37.08/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
Livermore, CA · On-site
$24.72 - $37.08/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
Milpitas, CA · On-site
$24.72 - $37.08/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
Milpitas, CA · On-site
$24.72 - $37.08/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
Castro Valley, CA · On-site
$26 - $30/hr
We build only products we love, provide incredible hospitality to our customers, and change the ... Job Location Trek Store Castro Valley Summary As Service Manager, you'll be the operations lead for ...
Service Manager
Castro Valley, CA · On-site
$26 - $30/hr
We build only products we love, provide incredible hospitality to our customers, and change the ... Job Location Trek Store Castro Valley Summary As Service Manager, you'll be the operations lead for ...
Service Manager
$26 - $30/hr
We build only products we love, provide incredible hospitality to our customers, and change the ... Job LocationTrek Store Castro Valley Summary As Service Manager, you'll be the operations lead for ...
Service Manager
$26 - $30/hr
We build only products we love, provide incredible hospitality to our customers, and change the ... Job LocationTrek Store Castro Valley Summary As Service Manager, you'll be the operations lead for ...
Automotive Service Manager
Fremont, CA · On-site
$90K/mo
Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...
Quick apply
Automotive Service Manager
Fremont, CA · On-site
$90K/mo
Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...
Service Manager
$26 - $30/hr
We build only products we love, provide incredible hospitality to our customers, and change the ... Job LocationTrek Store Castro Valley Summary As Service Manager, you'll be the operations lead for ...
Service Manager
$26 - $30/hr
We build only products we love, provide incredible hospitality to our customers, and change the ... Job LocationTrek Store Castro Valley Summary As Service Manager, you'll be the operations lead for ...
Automotive Service Manager
El Cerrito, CA · On-site
$20 - $25/hr
At Midas we are dedicated to providing quality services to customer vehicles in the areas of ... We are looking for automotive service managers to manage and direct all service department ...
Automotive Service Manager
El Cerrito, CA · On-site
$20 - $25/hr
At Midas we are dedicated to providing quality services to customer vehicles in the areas of ... We are looking for automotive service managers to manage and direct all service department ...
Client Service Manager
Palo Alto, CA · Hybrid
$119K - $161K/yr
Strong customer service ethic. Demonstrated ability to build strong working relationships across ... Strong project management skills with the ability to manage multiple priorities/deadlines and stay ...
Client Service Manager
Palo Alto, CA · Hybrid
$119K - $161K/yr
Strong customer service ethic. Demonstrated ability to build strong working relationships across ... Strong project management skills with the ability to manage multiple priorities/deadlines and stay ...
Customer Experience Manager, RMA Service
San Jose, CA · On-site
$100K - $135K/yr
Supermicro is seeking for a Customer Experience Manager, RMA Service to lead and drive the strategic direction of the RMA operations, ensuring seamless execution of warranty service fulfillments and ...
Customer Experience Manager, RMA Service
San Jose, CA · On-site
$100K - $135K/yr
Supermicro is seeking for a Customer Experience Manager, RMA Service to lead and drive the strategic direction of the RMA operations, ensuring seamless execution of warranty service fulfillments and ...
Service Manager
Livermore, CA · On-site
$24.72 - $37.08/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
Livermore, CA · On-site
$24.72 - $37.08/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
$25 - $29/hr
We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job LocationTrek Store Berkeley Summary As Service Manager, you'll be the ...
Service Manager
$25 - $29/hr
We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job LocationTrek Store Berkeley Summary As Service Manager, you'll be the ...
Service Manager
$26 - $30/hr
We build only products we love, provide incredible hospitality to our customers, and change the ... Job LocationTrek Store Castro Valley Summary As Service Manager, you'll be the operations lead for ...
Service Manager
$26 - $30/hr
We build only products we love, provide incredible hospitality to our customers, and change the ... Job LocationTrek Store Castro Valley Summary As Service Manager, you'll be the operations lead for ...
Service Manager
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
$77K - $123K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Client Service Manager
Palo Alto, CA · On-site
$119K - $161K/yr
Strong customer service ethic. Demonstrated ability to build strong working relationships across ... Strong project management skills with the ability to manage multiple priorities/deadlines and stay ...
Client Service Manager
Palo Alto, CA · On-site
$119K - $161K/yr
Strong customer service ethic. Demonstrated ability to build strong working relationships across ... Strong project management skills with the ability to manage multiple priorities/deadlines and stay ...
Customer Service Manager information
See San Ramon, CA salary details
$27.4K - $35.2K
5% of jobs
$35.2K - $42.9K
14% of jobs
$45.9K is the 25th percentile. Wages below this are outliers.
$42.9K - $50.7K
16% of jobs
The median wage is $57.7K / yr.
$50.7K - $58.5K
17% of jobs
$58.5K - $66.2K
12% of jobs
$66.2K - $74K
9% of jobs
$75.8K is the 75th percentile. Wages above this are outliers.
$74K - $81.8K
11% of jobs
$81.8K - $89.6K
6% of jobs
$89.6K - $97.3K
5% of jobs
$97.3K - $105.1K
2% of jobs
$105.1K - $112.9K
3% of jobs
$27.4K
$64.8K
$112.9K
How much do customer service manager jobs pay per year?
As of Aug 15, 2026, the average yearly pay for customer service manager in San Ramon, CA is $64,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $78,200.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in San Ramon, CA?
The most popular types of Customer Service jobs in San Ramon, CA are:
What are popular job titles related to Customer Service Manager jobs in San Ramon, CA?
For Customer Service Manager jobs in San Ramon, CA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in San Ramon, CA look for?
The top searched job categories for Customer Service Manager jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Customer Service Manager jobs?
Cities near San Ramon, CA with the most Customer Service Manager job openings:
Full-time
Medical, Dental, Vision, Retirement
Re-posted 7 days ago
Job description
The Client Success Manager is responsible for leading and overseeing the customer support function to ensure exceptional service delivery and customer satisfaction. This role manages support teams, optimizes processes, and implements strategies that enhance the overall customer experience while aligning with organizational goals.
Responsibilities:
- Foster and maintain strong customer relationships to drive long-term satisfaction, retention, and success
- Serve as the primary point of contact for customers, ensuring alignment on goals, expectations, and service delivery
- Oversee outsourced on-site service delivery, including quotation development, Statement of Work (SOW) definition, and scheduling coordination; ensure seamless communication between customers and service providers
- Partner with Sales to support the development and positioning of service offerings that align with customer needs and business objectives
- Review and analyze bidding documents and customer agreements to ensure scope clarity and successful execution
- Manage Professional Services projects from initiation through completion, ensuring delivery is on time, within scope, and meets customer expectations
- Develop and provide pricing for services offerings in collaboration with internal stakeholders
- Monitor, analyze, and report on customer satisfaction metrics; identify trends and drive continuous improvement initiatives
- Proactively identify risks and address customer concerns with urgency to ensure a positive customer experience
- Implement and optimize customer success processes, tools, and reporting to improve efficiency and scalability
Requirements
- College educated with 3+ years experience working directly with customers.
- Strong interpersonal skills to develop relationships with customers and colleagues
- Customer-focused and results driven
- Excellent verbal and written communication skills
- Problem solving skills to resolve customer issues in a professional and timely manner
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational and project management skills
- Conflict resolution and de-escalation expertise
- Reviewing and analyzing Contracts (NDAs, Customer and Vendor) a plus
- Experience in AI and high tech industry, computer servers and/or OEM manufacturing a plus
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Flexible spending account
- Commuter benefits
- Disability insurance
We also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-880. Warm Springs/South Fremont BART station and bus stops are within a 10-minute walking distance. 5 grocery stores, 6+ coffee/tea places, and numerous restaurants within 1 mile. Feel free to try the delicious fusions or grab your daily groceries after work!
About AMAXEstablished in 1979, AMAX is a globally recognized leader in GPU-accelerated IT infrastructure, specializing in transforming standard IT systems into advanced, high-performance computing solutions. Catering to industries such as AI, cloud computing, autonomous vehicles, and high-performance computing, AMAX has set benchmarks in innovation, including pioneering liquid-cooled HPC systems for the semiconductor industry. With a global footprint spanning North America, Europe, and Asia, AMAX offers end-to-end services from design and manufacturing to deployment. Committed to addressing the growing demands of AI, AMAX delivers advanced solutions that help organizations achieve their technology goal and drive progress on a global scale.
Join UsBecome part of a diverse and inclusive team that values your technical expertise and innovative thinking. Together, we'll push the boundaries of what's possible in the hardware industry.
AMAX is proud to be an equal-opportunity employer. We welcome all applicants and provide equal employment opportunities regardless of age, race, gender, or other legally protected characteristics.