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Customer Experience Manager Jobs in San Ramon, CA

Saks

Customer Experience Manager

San Francisco, CA · On-site

$94K - $117K/yr

A Customer Obsessed Mindset * A passion for providing a seamless and elevated experience for clients * 3-5 years of retail management experience, preferably within luxury retail, premium hospitality ...

Eko

Customer Experience Associate

Berkeley, CA · On-site

$20.50 - $27.25/hr

You are able to manage multiple tasks and projects at once * You like to push yourself and want to grow in your role on the CX team - the sky's the limit! * You are flexible and able to navigate ...

TJX Companies

Customer Experience Associate

San Jose, CA

$18.95 - $19.45/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Thuma

Customer Experience Associate

San Francisco, CA · Remote

$20 - $28/hr

Perform other related duties as assigned by the management team. This Might Describe You * Availability to work occasional holidays. * 1-2 years of previous experience in customer support, retail ...

Eko

Customer Experience Associate

Berkeley, CA

$20.50 - $27.25/hr

You are able to manage multiple tasks and projects at once * You like to push yourself and want to grow in your role on the CX team - the sky's the limit! * You are flexible and able to navigate ...

Tjx

Customer Experience Associate

San Jose, CA · On-site

$18.95 - $19.45/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Associate

San Jose, CA · On-site

$18.95 - $19.45/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Amazon

Customer Experience Specialist

San Francisco, CA · On-site

$21 - $26.25/hr

... experience strategy, as you will serve as the foundation and connective tissue between the ... CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software - Ability to evaluate information ...

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$3.0K/wk

Perform other related duties as assigned by the management team. This Might Describe You * Availability to work occasional holidays. * 1-2 years of previous experience in customer support, retail ...

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$3.0K/wk

Perform other related duties as assigned by the management team. This Might Describe You * Availability to work occasional holidays. * 1-2 years of previous experience in customer support, retail ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in San Ramon, CA

Customer Experience Manager information

See San Ramon, CA salary details

$27.4K

$64.8K

$112.9K

How much do customer experience manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer experience manager in San Ramon, CA is $64,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $78,200.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in San Ramon, CA?

The most popular types of Customer Experience jobs in San Ramon, CA are:

What are popular job titles related to Customer Experience Manager jobs in San Ramon, CA?

For Customer Experience Manager jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in San Ramon, CA look for?

The top searched job categories for Customer Experience Manager jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Experience Manager jobs?

Cities near San Ramon, CA with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,814 per year, or $31.2 per hour.

Customer Experience Manager

Saks

San Francisco, CA • On-site

$94K - $117K/yr

Full-time

Re-posted 25 days ago

Job description

Salary Range $94,388 - $117,986*

Job Description:

Who You Are:

  • You possess an innate passion for luxury hospitality. You naturally put the client at the center of every decision and have a track record of exceeding guest expectations.

  • A Luxury Orchestrator: You don't just multi-task; you prioritize with a "bird's-eye view," anticipating bottlenecks in service before they occur.

  • You possess an innate sense of "Saks Style"-polished, confident, and impeccably professional.

  • You have a passion for mentoring, able to coach a team in the nuances of luxury etiquette and non-verbal communication.

  • Ideally bi/multi-lingual, with a deep appreciation for global luxury trends, brand heritage, and the expectations of a high-net-worth clientele.

  • You thrive in the "gray areas," solving complex client requests with creativity, discretion, and autonomy.

  • Ability to read the room, adapt your communication style instantly to high-net-worth clients, and de-escalate high-pressure situations effortlessly.

You Also Have:

  • A Customer Obsessed Mindset

  • A passion for providing a seamless and elevated experience for clients

  • 3-5 years of retail management experience, preferably within luxury retail, premium hospitality, or high-end consumer services.

  • An unwavering positive energy and the ability to remain composed and charismatic under the pressure of a fast-paced luxury environment

  • Ability to quickly problem solve client concerns and determine solutions with limited supervision

  • Available to work a flexible schedule that includes nights, weekends, and holidays

  • Ability to interact professionally and respectfully

  • Proficiency in digital check-in systems and clienteling software to track engagement and loyalty metrics.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

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