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Customer Experience Manager Jobs in San Ramon, CA

Prelim

Customer Experience

San Francisco, CA · On-site

Manage a portfolio of live banking clients as their trusted partner after go-live * Conduct regular ... customer experience for financial institutions. If you're excited to help shape the future of the ...

Harvey

Manager, Customer Experience

San Francisco, CA · On-site

$144K - $216K/yr

Role Overview Harvey is looking for a Customer Experience (CX) Manager to lead a high-performing support team serving lawyers and professional services teams. Our customers hold their own work to a ...

Eko

Customer Experience Associate

Berkeley, CA · On-site

$20.50 - $27.25/hr

You are able to manage multiple tasks and projects at once * You like to push yourself and want to grow in your role on the CX team - the sky's the limit! * You are flexible and able to navigate ...

Eko

Customer Experience Associate

Berkeley, CA

$20.50 - $27.25/hr

You are able to manage multiple tasks and projects at once * You like to push yourself and want to grow in your role on the CX team - the sky's the limit! * You are flexible and able to navigate ...

TJX Companies

Customer Experience Associate

San Jose, CA · On-site

$18.95 - $19.45/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$20 - $28/hr

Perform other related duties as assigned by the management team. This Might Describe You * Availability to work occasional holidays. * 1-2 years of previous experience in customer support, retail ...

Tjx

Customer Experience Associate

San Jose, CA · On-site

$18.95 - $19.45/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Associate

San Jose, CA · On-site

$18.95 - $19.45/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Thuma

Customer Experience Associate

San Francisco, CA · Remote

$20 - $28/hr

Perform other related duties as assigned by the management team. This Might Describe You * Availability to work occasional holidays. * 1-2 years of previous experience in customer support, retail ...

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$3.0K/wk

Perform other related duties as assigned by the management team. This Might Describe You * Availability to work occasional holidays. * 1-2 years of previous experience in customer support, retail ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in San Ramon, CA

Customer Experience Manager information

See San Ramon, CA salary details

$27.4K

$64.8K

$112.9K

How much do customer experience manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer experience manager in San Ramon, CA is $64,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $78,200.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in San Ramon, CA?

The most popular types of Customer Experience jobs in San Ramon, CA are:

What are popular job titles related to Customer Experience Manager jobs in San Ramon, CA?

For Customer Experience Manager jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in San Ramon, CA look for?

The top searched job categories for Customer Experience Manager jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Experience Manager jobs?

Cities near San Ramon, CA with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $64,814 per year, or $31.2 per hour.

Customer Experience Manager

San Francisco, CA • On-site

Jobtailor
See more jobs at Jobtailorexternal

Other

Posted 4 days ago

Job description

  • Lead a high-performing support team serving lawyers and professional services teams
  • Drive operational excellence and accountability across Harvey's global support organization
  • Run day-to-day support delivery for the region, including queue and coverage management, triage, handoff, and escalation judgment
  • Monitor First Response Time, Resolution Time, QA, and cSAT; identify root causes and implement fixes
  • Set individual performance expectations and coach team members against QA results
  • Own escalations end to end, including severity judgment, customer communication, resolution, and actionable Engineering bug reports
  • Partner with Product, Engineering, and Go-to-Market to turn recurring escalations into fixes
  • Participate in the on-call rotation for customer-impacting incidents and coordinate response and customer communication
  • Drive adoption of AI tools and systems for triage, drafting, deflection, and QA
  • Pressure-test CX Operations releases against real queue conditions
  • Compare regional performance with other CX regions and propose globally applicable practices
  • Forecast coverage and staffing against volume and flag gaps
  • Hire, onboard, and develop team members
Requirements
  • 8+ years in customer support or customer experience
  • 4+ years managing teams in a high-volume environment serving enterprise customers
  • Ability to operate at Harvey's fast pace
  • Deep focus on the customer
  • Genuine investment in developing a team
  • Experience managing close to the work and understanding support tickets beyond dashboard metrics
  • Evidence of a support-team change that produced a significant performance improvement
  • Ownership of metrics including FRT, TTR, cSAT, QA, backlog, and deflection
  • Ability to build reporting; experience with Zendesk, Salesforce, Omni, and Snowflake
  • Understanding of enterprise escalations, including severity judgment and customer communication
  • Ability to reproduce issues, read error logs, and troubleshoot API, authentication, and AI output quality issues
  • Ability to take process improvements from idea to implementation
  • Day-to-day proficiency using AI tools in a production support workflow
  • Admin-level fluency with Zendesk or an equivalent platform, including views, triggers, macros, and routing logic
Core Competencies

Demonstrates extensive experience in customer support and team management, with a strong focus on operational excellence and performance metrics. Proficient in utilizing AI tools and platforms like Zendesk to enhance support delivery and drive team development.

Highest-signal resume keywords
  • Customer Support Management
  • Performance Metrics Ownership
  • AI Tools Proficiency
  • Team Development and Coaching
  • Escalation Management
ATS Optimization KeywordsHard Skills
  • First Response Time (FRT)
  • Resolution Time (TTR)
  • Customer Satisfaction (cSAT)
  • Quality Assurance (QA)
  • Support Ticket Management
  • Process Improvement Implementation
  • Troubleshooting API Issues
  • Understanding of Escalation Severity
  • Reporting and Analytics
  • Performance Improvement Strategies
Soft Skills
  • Customer Focus
  • Team Development Investment
  • Operational Accountability
  • Effective Communication
  • Leadership in High-Volume Environments
Industry Keywords
  • Customer Experience
  • Enterprise Support
  • High-Volume Environment
  • Support Team Change Management
  • Global Support Organization
Tools & Technologies
  • Zendesk
  • Salesforce
  • Omni
  • Snowflake
  • AI Tools for Support
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