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Customer Experience Manager Jobs in San Ramon, CA

Granite

Customer Experience Manager

Pleasanton, CA · On-site

$96K - $144K/yr

Coordinate policies and procedures with other District Customer Experience Managers to ensure consistency across the organization. * Support District Sales staff with bidding, project tracking, and ...

Five Below

Customer Experience Manager

Milpitas, CA · On-site

$21.60/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

New

Saks

Customer Experience Manager

San Francisco, CA

$94K - $117K/yr

A Customer Obsessed Mindset * A passion for providing a seamless and elevated experience for clients * 3-5 years of retail management experience, preferably within luxury retail, premium hospitality ...

Sesame

Customer Experience Manager

San Francisco, CA · On-site

$125K - $240K/yr

About the Role We're looking for a Customer Experience Manager to build and lead our support function from the ground up. At Sesame, the customer experience when something goes wrong matters just as ...

Eko

Customer Experience Associate

Berkeley, CA · On-site

$20.50 - $27.25/hr

You are able to manage multiple tasks and projects at once * You like to push yourself and want to grow in your role on the CX team - the sky's the limit! * You are flexible and able to navigate ...

Eko

Customer Experience Associate

Berkeley, CA

$20.50 - $27.25/hr

You are able to manage multiple tasks and projects at once * You like to push yourself and want to grow in your role on the CX team - the sky's the limit! * You are flexible and able to navigate ...

TJX Companies

Customer Experience Associate

San Jose, CA

$18.95 - $19.45/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Customer Experience Associate

San Jose, CA · On-site

$18.95 - $19.45/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Associate

San Jose, CA · On-site

$18.95 - $19.45/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Amazon

Customer Experience Specialist

San Francisco, CA · On-site

$21 - $26.25/hr

... experience strategy, as you will serve as the foundation and connective tissue between the ... CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software - Ability to evaluate information ...

Twitch

Customer Experience Specialist

San Francisco, CA · On-site

$21 - $26.25/hr

Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting ... Experience as a broadcaster or native member of the Twitch community * Previous employment at a ...

Nourish

Customer Experience Associate

San Francisco, CA

$19.50 - $26/hr

Troubleshoot common technical issues and guide customers through account management, billing, and ... You have 2+ years of experience in a customer-facing role, ideally in customer support, CX, or ...

Eko

Customer Experience Associate

Emeryville, CA · On-site

$22 - $25/hr

... manage treatment effectively, and ultimately give their patients the best care possible. We have ... At Eko, we believe great customer experience requires more than just fast replies - it requires ...

Twitch

Customer Experience Specialist

San Francisco, CA · On-site

$70K - $115K/yr

Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting ... Experience as a broadcaster or native member of the Twitch community * Previous employment at a ...

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Showing results 1-20

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in San Ramon, CA

Customer Experience Manager information

See San Ramon, CA salary details

$27.4K

$64.8K

$112.9K

How much do customer experience manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for customer experience manager in San Ramon, CA is $64,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $78,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

Is customer experience a good career path?

Customer Experience Managers focus on improving customer satisfaction and loyalty through strategies, data analysis, and communication skills. The role is in demand across various industries, offering opportunities for advancement and specialization, often requiring knowledge of customer service tools and experience in leadership. It can be a rewarding career for those interested in client relations and business growth.

How to become a CX manager?

To become a Customer Experience (CX) manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or support roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is essential. Earning certifications such as the Certified Customer Experience Professional (CCXP) can also enhance prospects for advancement.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What is the role of a customer experience manager?

A customer experience manager oversees and improves the overall experience customers have with a company by analyzing feedback, developing strategies, and coordinating with teams to enhance service quality. They often use tools like customer surveys and CRM systems and require strong communication and problem-solving skills. The role aims to increase customer satisfaction, loyalty, and retention.

How much does a customer experience manager earn?

The average salary for a customer experience manager varies by location and experience but typically ranges from $60,000 to $120,000 annually. Factors such as industry, company size, and certifications can influence compensation levels.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
What are the most commonly searched types of Customer Experience jobs in San Ramon, CA? The most popular types of Customer Experience jobs in San Ramon, CA are:
What job categories do people searching Customer Experience Manager jobs in San Ramon, CA look for? The top searched job categories for Customer Experience Manager jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Customer Experience Manager jobs? Cities near San Ramon, CA with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in San Ramon, CA as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $64,814 per year, or $31.2 per hour.

Customer Experience Manager

Granite

Pleasanton, CA • On-site

$96K - $144K/yr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Granite Telecommunications rating

7.3

Company rating: 7.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

53rd of 96 rated telecommunications companies

Job description

Building a career at Granite may be the most valuable thing you could do...

Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our employees. Our people are our most valued asset and the foundation of Granite's century-old success. We're building more than infrastructure; we are building your future.

General Summary

This position is responsible for ensuring the consistency of processes and policies and managing the customer experience team to ensure order setup and materials dispatch matches the customers' needs, collecting bid day info, managing and sending quotes, creating orders, supporting quality submissions for accuracy, plant scheduling, and other customer service tasks as required.Essential Job Accountabilities
  • Develop team to allow continuous coverage of duties to prevent service gaps when absences occur.
  • Collaborate with Operations staff to measure and ensure accurate scheduling and dispatching.
  • Coordinate policies and procedures with other District Customer Experience Managers to ensure consistency across the organization.
  • Support District Sales staff with bidding, project tracking, and quote management.
  • Manage a designated portion of customers based on the criteria set forth by the District Sales Manager.
  • Balance administrative load with Operations Finance Managers.
Education
  • High school diploma or equivalent
  • 4-year degree preferred

Work Experience

  • 3+ years of experience in dispatching in a similar industry
  • 3+ years of experience in a customer facing role

Knowledge, skills, and abilities

  • MS Office intermediate to high level required
  • Bilingual (Spanish Preferred)
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Additional Requirements/Skills
  • Comply, understand, and support corporate safety initiatives to ensure a safe work environment
  • Ability and willingness to abide by the company's Code of Conduct on a daily basis

#LI-RW1

Our Benefits at a Glance:

Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more.

Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents. Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA).

As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately.

Benefits may vary for positions located outside of the continental United States.

Base Salary Range:

$96,541.00 - $144,813.00

Pay may vary based upon relevant experience, skills, location, and education among other factors.

About Granite Construction Incorporated

Granite Construction Incorporated is a member of the S&P 400 Index and is the parent company of Granite Construction Company, one of the nation's largest heavy civil contractors and construction materials producers. Granite is a Drug-Free Workplace and Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic.We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

For additional information on applicant/employee rights please clickhere.

Notice to Staffing Agencies

Granite Construction, Inc. and its subsidiaries ("Granite") will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Granite, including unsolicited resumes sent to a Granite mailing address, fax machine or email address, directly to Granite employees, or to Granite's resume database will be considered Granite property. Granite will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.Granite will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.Agencies must obtain advance written approval from Granite's recruiting function to submit resumes, and then only in conjunction with a valid fully-executed contract for service and in response to a specific job opening.Granite will not pay a fee to any Agency that does not have such agreement in place.Agency agreements will only be valid if in writing and signed by Granite's Human Resources Representative or his/ her designee. No other Granite employee is authorized to bind Granite to any agreement regarding the placement of candidates by Agencies.

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