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Customer Experience Manager Jobs in San Ramon, CA

Twitch

Customer Experience Specialist

San Francisco, CA · On-site

$21 - $26.25/hr

Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting ... Experience as a broadcaster or native member of the Twitch community * Previous employment at a ...

Twitch

Customer Experience Specialist

San Francisco, CA · On-site

$21 - $26.25/hr

Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting ... Experience as a broadcaster or native member of the Twitch community * Previous employment at a ...

Cisco

Digital Experience Manager

San Jose, CA · On-site +1

$145K - $184K/yr

Meet the Team Cisco Marketing is investing heavily in the Customer Lifecycle Experiences ... Experience collaborating with design, engineering, and product management teams to ship digital ...

Office Depot

Customer Experience Lead

San Mateo, CA · On-site

Responsibilities The Associate Manager reports directly to the Store Manager and will rotate between three positions (Customer Experience Manager, Operations Manager, and Sales and Service Manager)

Cisco

Digital Experience Manager

San Francisco, CA · On-site +1

$145K - $184K/yr

Meet the Team Cisco Marketing is investing heavily in the Customer Lifecycle Experiences ... Experience collaborating with design, engineering, and product management teams to ship digital ...

Tesla

Seasonal Customer Experience Specialist

San Mateo, CA · On-site

$22.71 - $28.80/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... experience. The total compensation package for this position may also include other elements ...

Tesla

Seasonal Customer Experience Specialist

Milpitas, CA · On-site

$22.71 - $28.80/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... experience. The total compensation package for this position may also include other elements ...

Embarc

Customer Experience Guide

San Pablo, CA · On-site

$18.50/hr

Customer Experience Guide Base hourly pay for this position is $18.50 . Company wide, team members ... Provide feedback to management on customer needs, product trends, and opportunities for improvement.

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Showing results 21-40

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in San Ramon, CA

Customer Experience Manager information

See San Ramon, CA salary details

$27.4K

$64.8K

$112.9K

How much do customer experience manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer experience manager in San Ramon, CA is $64,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $78,200.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in San Ramon, CA?

The most popular types of Customer Experience jobs in San Ramon, CA are:

What are popular job titles related to Customer Experience Manager jobs in San Ramon, CA?

For Customer Experience Manager jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in San Ramon, CA look for?

The top searched job categories for Customer Experience Manager jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Experience Manager jobs?

Cities near San Ramon, CA with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,814 per year, or $31.2 per hour.

Customer Experience Associate

Weave Grid, Inc

San Francisco, CA • On-site

$70K - $82K/yr

Other

Posted 28 days ago

Job description

About Us
Our software solves the most critical emerging grid integration challenges to ensure that the impending energy transition is clean, equitable, and resilient. Our enterprise solutions help the grid absorb the coming electrification wave with ease. Utilizing modern, cloud-native platform architecture and robust systems optimization, WeaveGrid's software is built from the ground up to tackle the most critical network challenges while meeting the stringent regulatory, security, and reliability requirements of the utility industry.
About the role
We are seeking a devoted, empathetic, and thoughtful Customer Experience (CX) Associate to join our Customer Operations Team and serve as an ambassador to our customer participant base. The CX Associate is our closest link to our customers, and a critical contributor to their journey with WeaveGrid.
The person stepping into the role will be responsible for creating a stellar experience for our customers participating in our serviced utility programs. They will be directly responsible for triaging, answering, and resolving tickets, as well as summarizing and sharing feedback from customers. This will require becoming deeply familiar with both our application functionality and driver needs. This role is hybrid, with in-office days on Tuesdays and Thursdays.
As specific responsibilities, the CX Associate will:
  • Respond to customer inquiries and requests over email and other channels, adhering to our Customer Support guidelines and SLAs.
  • Appropriately escalate specific issues, as needed, in a timely manner
  • Identify and flag gaps in resources and content that would help drivers resolve problems quickly and easily
  • Document issues to help Engineering and Product teams resolve specific bugs
  • Gather, summarize, and share insights on customer needs, preferences, concerns, and perspectives to help improve the user experience and ensure the team's work is maximizing value for customers
  • Send email campaigns to proactively address emerging issues, program updates, or other ad hoc requests
  • Process customer incentives accurately and on time, troubleshooting any payment or eligibility discrepancies as they arise
  • Create and own help center articles and customer-facing content, keeping materials up to date as products, policies, and FAQs evolve
About You
You are a customer experience professional or community lead who has served on the front lines of startup consumer products. You have 1-2 years of experience in Customer Operations or Customer Support. You love delighting the customers you support and take great pride in ensuring they are satisfied with the assistance received.
You are familiar with translating complex technical concepts into clear, digestible explanations for non-technical users - whether that's walking a customer through how something works in detail, or writing help center content that lets customers self-serve.
You can nimbly engage with users while effectively advocating for new features inspired by their feedback. In managing a backlog of user tickets, you identify common issues to be prioritized and addressed through platform content and product enhancements.
You keep a close eye on indicators of user satisfaction, including CSAT, ticket response, and resolution times. You focus relentlessly on actions that provide the highest leverage for keeping users happy.
You are considerate, enthusiastic, and precise in your communications. You are determined and methodical when investigating issues - a sleuth constantly assembling a clear record of facts and underlying circumstances around reported issues, so that you can respond effectively and empower colleagues to do the same.
Some of the specific skills and traits you bring include:
  • Familiarity with common customer service software platforms (like Zendesk) and common productivity tools (Gdocs, JIRA, etc.)
  • Passion for helping users
  • Clear and succinct communication skills with technical concepts
  • Strong organization and structure in your work
  • Basic proficiency in standard tools for data entry and tracking (like Excel / Gsheets)
  • Experience with AI tools or agents is a nice-to-have
  • Comfort working under conditions of ambiguity and loosely defined requirements, which can be common in the startup environment
  • A deep hunger for ongoing learning and personal growth
  • A passion for decarbonization and reducing global climate risk

The total compensation for this opportunity includes a base salary range of $70,000 - $82,000 plus equity (stock options) and benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, skill, and location. As you go through our interview process, our recruiter will work with you to identify a competitive base salary within the proposed range and combine it with an equity package to get you excited about your future at WeaveGrid.

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