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Director Customer Service Jobs in San Ramon, CA (NOW HIRING)

C3 AI

Director, Customer Support

Redwood City, CA

C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team ... Contribute to the evolution of the C3 AI Services organization with industry best practices and ...

C3 AI

Director, Customer Support

Redwood City, CA · On-site

$180K - $230K/yr

C3 AI C3 AI is seeking a Director of Customer Support Engineering to lead our growing global ... Contribute to the evolution of the C3 AI Services organization with industry best practices and ...

Discord

Director, Customer Experience

San Francisco, CA

$224K - $252K/yr

We're looking for a Director of Customer Experience to lead the next chapter of our support story: a bold, AI-powered transformation of how we serve tens of millions of users worldwide. You'll ...

Gorgias

Director, Customer Success

San Francisco, CA · On-site

$242K - $295K/yr

About the Role As Director, Customer Success, you'll own the full post-sale journey for Gorgias ... driven service delivery model; background spanning multiple merchant segments within one ...

DataRobot

Director, Customer Growth

San Francisco, CA · On-site

The Director of Customer Growth leads a team of Account Managers who support strategic partnerships ... Advise both current and prospective clients on how to integrate our products and services into ...

DataRobot

Director, Customer Growth

San Francisco, CA · On-site

The Director of Customer Growth leads a team of Account Managers who support strategic partnerships ... Advise both current and prospective clients on how to integrate our products and services into ...

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All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in San Ramon, CA

Director Customer Service information

See San Ramon, CA salary details

$43.6K

$137.8K

$219.6K

How much do director customer service jobs pay per year?

As of Jul 29, 2026, the average yearly pay for director customer service in San Ramon, CA is $137,833.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,200.00 and $164,800.00 per year, depending on experience, location, and employer.

What is a Director Customer Service job?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a Director Customer Service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the Director Customer Service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in San Ramon, CA? The most popular types of Customer Service jobs in San Ramon, CA are:
What are popular job titles related to Director Customer Service jobs in San Ramon, CA? For Director Customer Service jobs in San Ramon, CA, the most frequently searched job titles are:
What job categories do people searching Director Customer Service jobs in San Ramon, CA look for? The top searched job categories for Director Customer Service jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Director Customer Service jobs? Cities near San Ramon, CA with the most Director Customer Service job openings:
Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in San Ramon, CA as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $137,833 per year, or $66.3 per hour.
Director, Customer Support

Director, Customer Support

C3 AI

Redwood City, CA

Other

Posted 7 days ago

Job description

C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California. In this role, you'll shape how C3 AI delivers world-class support for enterprise AI products, working alongside a team of product experts who set the standard for customer success.

Responsibilities 

  • Lead the growing global C3 AI Customer Support team.
  • Refine customer support process requirements and best practices for supporting new C3 AI products.
  • Measure success criteria and implement changes needed if expected targets are not met.
  • Deliver regular product upgrades, monitoring and diagnostics, bug fixes and minor customer-specific product enhancements.
  • Manage a daily cross-organizational leadership meeting devoted to driving resolution of any urgent issues that hinder customer success.
  • Contribute to the evolution of the C3 AI Services organization with industry best practices and tools to support improving the customer support experience.
  • Collaborate with Products, Engineering, and Services leaders to refine customer support processes based on key metrics.
  • Recruit and retain exceptional talent to ensure the team achieves expected growth and customer satisfaction objectives.

Qualifications

  • Bachelor's degree required from a 4-year university, with a focus on science, technology, engineering, math, or equivalent.
  • Graduate degree preferred.
  • At least 6 years of leadership in customer support at a company focused on enterprise applications, Software as a Service (SaaS), or Platform as a Service (PaaS).
  • Demonstrated success defining and implementing customer support best practices for enterprise, SaaS, or PaaS products.
  • Experience writing logical, detailed, and complete product support requirements.
  • Able to develop and effectively communicate a support strategy and roadmap.
  • Self-starter with entrepreneurial drive and a demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment.
  • Strong business acumen and quantitative and analytical problem-solving skills.
  • Outstanding team player with the ability to coordinate people and activities across multiple functional areas.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

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