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Customer Support Jobs in San Ramon, CA (NOW HIRING)

Flux Protocol, Inc

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

You'll take ownership of support processes, develop knowledge resources, and represent the voice of the customer internally. What You'll Do * Provide responsive, empathetic support via chat, email ...

Flux Protocol

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

You'll take ownership of support processes, develop knowledge resources, and represent the voice of the customer internally. What You'll Do * Provide responsive, empathetic support via chat, email ...

Flux

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

You'll take ownership of support processes, develop knowledge resources, and represent the voice of the customer internally. What You'll Do * Provide responsive, empathetic support via chat, email ...

Hotplate, Inc

Customer Support

San Francisco, CA · On-site

$100K - $120K/yr

What you need to be successful * 6 months of customer support experience in tech, ideally early to midstage startup * A strong customer obsession and excitement to help small business owners succeed

Hot Plate

Customer Support

San Francisco, CA · On-site

$21.50 - $29.25/hr

What you need to be successful * 6 months of customer support experience in tech, ideally early to midstage startup * A strong customer obsession and excitement to help small business owners succeed

Flux Defunct

Customer Support

San Francisco, CA · On-site

$20 - $25.50/hr

You'll take ownership of support processes, develop knowledge resources, and represent the voice of the customer internally. What You'll Do * Provide responsive, empathetic support via chat, email ...

Next Coms Talk

Customer Support Assistant

Hayward, CA · On-site

Customer Support Assistant Next Coms Talk is a leading provider of communication solutions, dedicated to enhancing connectivity and efficiency for businesses of all sizes. Our team is committed to ...

ICONMA

Customer Support Agent

San Mateo, CA · On-site

$21.25 - $28.50/hr

Customer Support Agent Our client, an automotive company, is looking for a customer support agent for their Foster City, CA location. Responsibilities include serving as the first point of contact ...

Parafin, Inc

Customer Support Specialist

San Francisco, CA · On-site

$90K - $110K/yr

About the Position We are looking for a Customer Support Specialist who can delight customers at every interaction with our platform, while best representing the Partner brands we service. This role ...

Parafin

Customer Support Specialist

San Francisco, CA · On-site

$90K - $110K/yr

About the Position We are looking for a Customer Support Specialist who can delight customers at every interaction with our platform, while best representing the Partner brands we service. This role ...

Parafin

Customer Support Specialist

San Francisco, CA · Remote

$90K - $110K/yr

About the Position We are looking for a Customer Support Specialist who can delight customers at every interaction with our platform, while best representing the Partner brands we service. This role ...

Q-Cells

Customer Support Coordinator

San Francisco, CA · On-site

$22 - $28/hr

Customer Support Coordinator Location: San Francisco, CA, United States Location Type: On-site Salary Range: 68640 - 74000 USD Annually POSITION DESCRIPTION: Q CELLS Home Energy Solutions seeks an ...

Qcells

Customer Support Coordinator

San Francisco, CA · On-site +1

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer support, technical support and customer satisfaction. The ...

Qcells

Customer Support Coordinator

San Francisco, CA · On-site

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer support, technical support and customer satisfaction. The ...

Ursus Inc

Customer Support Agent

San Mateo, CA · On-site

$29/hr

Customer Support Agent LOCATION: Foster City, CA (Onsite; Sun-Thu 3:00 PM - 11:30 PM) PAY RANGE: $29/hr. DURATION: 12 Months Overview: We are seeking a motivated and customer-focused Operations ...

Mercury

Customer Support Specialist

San Francisco, CA · On-site +1

$48K - $58K/yr

As a member of our Customer Support team, you'll make sure our users are charmed by warmth and competence when they have questions or needs that aren't being met by our product. You'll radiate ...

Rogo

Customer Support Specialist

San Francisco, CA

$21.25 - $28.50/hr

The Role Rogo is seeking our first Customer Support Specialist to be a key player on our fast-paced Support team, ensuring we deliver an exceptional experience for our clients. You will provide ...

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Customer Support information

See San Ramon, CA salary details

$13

$21

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How much do customer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer support in San Ramon, CA is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.37 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in San Ramon, CA?

The most popular types of Customer Support jobs in San Ramon, CA are:

What are popular job titles related to Customer Support jobs in San Ramon, CA?

For Customer Support jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in San Ramon, CA look for?

The top searched job categories for Customer Support jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Support jobs?

Cities near San Ramon, CA with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $44,618 per year, or $21.5 per hour.

Customer Support

San Francisco, CA • On-site

Flux Protocol, Inc
See more jobs at Flux Protocol, Incexternal

$22 - $29.50/hr

Full-time

Re-posted 5 days ago

Key responsibilities

  • Provide responsive, empathetic support via chat, email, and community channels, answering questions and troubleshooting issues to resolution.

  • Become an expert in Flux's design environment to guide users through workflows and new features.

  • Investigate and triage technical issues, working with the engineering team to ensure timely fixes.

Job description

Why Flux
Flux is taking the hard out of hardware. To do this, we're building the world's first AI hardware engineer. Founded in 2019, our platform enables anyone to go from idea to manufacturable board using nothing more than a natural language prompt. This democratizes a process that has historically required years of specialized expertise.
We're going after a $15B+ electronic design automation market, backed by 8VC, Bain Capital Ventures, Liquid 2 Ventures, Outsiders Fund, Figma board member John Lilly, and GitHub founder Tom Preston-Werner. In February 2026, we closed a total of $37M in funding to accelerate that mission.
What happens when we unlock the ability for anyone to make hardware? We fundamentally reshape the world. That's our mission, and we're just getting started.
The Role
This is an opportunity to build a world‑class support function from the ground up. You'll collaborate closely with product, engineering, and design to understand the platform deeply and ensure every customer interaction is positive. You'll take ownership of support processes, develop knowledge resources, and represent the voice of the customer internally.
What You'll Do
  • Provide responsive, empathetic support via chat, email, and community channels, answering questions and troubleshooting issues to resolution.
  • Become an expert in Flux's design environment so you can guide users through workflows and new features.
  • Investigate and triage technical issues, working with the engineering team to ensure timely fixes.
  • Create and maintain help center articles, FAQs, and tutorial content to empower users to self‑serve.
  • Analyze support tickets to identify recurring themes and propose improvements to product or documentation.
  • Champion customer feedback within Flux and work cross‑functionally to advocate for user needs.
  • Help define and refine support processes, metrics, and tools to scale our support operations as we grow.

What You'll Bring
  • You have at least 2 years of experience in customer support, customer success, or technical support roles at a software company.
  • You're an excellent communicator with strong writing skills and a passion for helping people.
  • You can translate complex technical concepts into clear, accessible language.
  • You're organized, detail‑oriented, and thrive in a fast‑paced startup environment.
  • You're comfortable using support software like ticketing and CRM systems.
  • Bonus: Familiarity with electronics design, CAD or EDA tools, or experience supporting technical/developer audiences.

Profile
Impact-oriented: You don't feel done until real people are getting real value from what you built.
Ambiguity-native: You thrive in the undefined. Our work is full of half-mapped terrain, soft constraints, and ideas that shift under your feet. That energizes you. You constantly update your intuitions as you go, and are excited to discover new and better ways to attack challenges we're still finding words to describe.
Collaborative: You share your thoughts early and often, and welcome debate and creative collaboration. Flux is a deeply collaborative company, and we believe that the best ideas can only win if they're said out loud.
Convention-averse: Flux is an AI-first company, building AI tooling, using AI tooling. We constantly experiment with new tools, techniques, and processes. You feel an urgency to reimagine what your work looks like in this rapidly changing world, and you value critical thinking far above established conventions.
Ownership mentality: You are a self-starter, bias toward action, and care deeply about the team and community who lean on you and your work.
Thanks for reading! Prior experience with HW or Electronics is not required - except for our Hardware internships! If the roles above don't fit you, we'd still love to have you in our network for upcoming opportunities. PS. We're always looking to meet Engineers who are interested in writing news, technical articles, or building tutorials.
To get in touch, apply here or reach out to Talent@flux.ai and tell us a little about yourself!
Flux is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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