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Customer Support Jobs in San Ramon, CA (NOW HIRING)

Candid Health

Customer Support

San Francisco, CA · On-site +1

Our Customer Support team is looking for its next team member to join our 1 year old team. As an early member of this team, you will report into the Customer Support Lead, and will be responsible for ...

Nuvo

Customer Support

San Francisco, CA

$80K - $140K/yr

Customer Support Nuvo is building the infrastructure that powers trade in the physical goods economy. Every part of modern life depends on physical goods: the food we eat, the fabric we wear, the ...

Candid Health

Customer Support

San Francisco, CA · On-site

Our Customer Support team is looking for its next team member to join our 1 year old team. As an early member of this team, you will report into the Customer Support Lead, and will be responsible for ...

Flux

Customer Support

San Francisco, CA · On-site

You'll take ownership of support processes, develop knowledge resources, and represent the voice of the customer internally. What You'll Do * Provide responsive, empathetic support via chat, email ...

Flux Protocol, Inc

Customer Support

San Francisco, CA · On-site

You'll take ownership of support processes, develop knowledge resources, and represent the voice of the customer internally. What You'll Do * Provide responsive, empathetic support via chat, email ...

Flux Defunct

Customer Support

San Francisco, CA

$20 - $25.50/hr

You'll take ownership of support processes, develop knowledge resources, and represent the voice of the customer internally. What You'll Do * Provide responsive, empathetic support via chat, email ...

Flux Protocol

Customer Support

San Francisco, CA · On-site

You'll take ownership of support processes, develop knowledge resources, and represent the voice of the customer internally. What You'll Do * Provide responsive, empathetic support via chat, email ...

Alphabe Insight

Customer Support Assistant

Hayward, CA · On-site

Customer Support Assistant Next Coms Talk is a leading provider of communication solutions, dedicated to enhancing connectivity and efficiency for businesses of all sizes. Our team is committed to ...

Professional Search Group - Orange County

Be Seen First

Banking Customer Support

San Francisco, CA · Remote

$21 - $27/hr

Professional Search Group OC is partnering with a leading financial-services solutions provider to source a Banking Customer Support for an upcoming seasonal project starting in between May-July.

unitQ

Customer Support Specialist

San Francisco, CA

$21.25 - $28.50/hr

Customer Support Specialist At unitQ, we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public ...

Puzzle.io

Customer Support Specialist

San Francisco, CA · Remote

$21.25 - $28.50/hr

What We\'re Looking For As a Customer Support Specialist, you\'ll be on the front lines ensuring our customers get the seamless, high-quality experience they deserve. You\'ll work closely with ...

Puzzle.io

Customer Support Specialist

San Francisco, CA · Remote

$53K - $60K/yr

What We're Looking For As a Customer Support Specialist, you'll be on the front lines ensuring our customers get the seamless, high-quality experience they deserve. You'll work closely with Customer ...

Candid Health

Customer Support Lead

San Francisco, CA · On-site

$135K - $175K/yr

Customer Support Lead Candid Health is seeking a Customer Support Lead to enable our Support team as we continue to scale. In this role, you will be responsible for growing multiple individual ...

unitQ

Customer Support Specialist

San Francisco, CA · On-site

$21.25 - $28.50/hr

About the Opportunity We're looking for a Customer Support Specialist who can problem-solve on their feet, gather technical information from nontechnical people, communicate resolutions to ...

unitQ

Customer Support Specialist

San Francisco, CA · On-site

$21.25 - $28.50/hr

About the Opportunity We're looking for a Customer Support Specialist who can problem-solve on their feet, gather technical information from nontechnical people, communicate resolutions to ...

unitQ

Customer Support Specialist

San Francisco, CA

$21.25 - $28.50/hr

About the Opportunity We're looking for a Customer Support Specialist who can problem-solve on their feet, gather technical information from nontechnical people, communicate resolutions to ...

Candid Health

Customer Support Lead

San Francisco, CA · On-site

$135K - $175K/yr

The role Candid Health is seeking a Customer Support Lead to enable our Support team as we continue to scale. In this role, you will be responsible for growing multiple individual contributors on the ...

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All JobsCustomer Support JobsCustomer Support Jobs in San Ramon, CA

Customer Support information

See San Ramon, CA salary details

$13

$21

$31

How much do customer support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer support in San Ramon, CA is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.37 per hour, depending on experience, location, and employer.

How do Customer Support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What are the key skills and qualifications needed to thrive as a Customer Support representative, and why are they important?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What jobs make $3,000 a month without a degree?

Customer support roles can pay around $3,000 per month, especially for experienced agents or those working in specialized fields like technical support or remote customer service. These jobs often require strong communication skills, familiarity with support tools, and sometimes certifications, but typically do not require a college degree. Salaries vary based on industry, location, and experience level.

What do customer support representatives do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in San Ramon, CA? The most popular types of Customer Support jobs in San Ramon, CA are:
What are popular job titles related to Customer Support jobs in San Ramon, CA? For Customer Support jobs in San Ramon, CA, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in San Ramon, CA look for? The top searched job categories for Customer Support jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Customer Support jobs? Cities near San Ramon, CA with the most Customer Support job openings:
Customer Support jobs near you

Customer Support

Candid Health

San Francisco, CA • On-site, Remote

Other

Posted 2 days ago

Job description

The Role
Candid Health is building a platform to make medical billing easy, so healthcare providers can get paid. Our Customer Support team is looking for its next team member to join our 1 year old team. As an early member of this team, you will report into the Customer Support Lead, and will be responsible for delivering best-in-class support to all customers, helping to ensure the Candid team is well-aware of customer pain points and feedback, and contributing to the ground floor operations of a developing department at a fast-growing company. Candid's Support team works collaboratively with all teams to ensure customers are supported quickly and thoroughly, and we're looking for new members with a proven track record of delivering exceptional customer service and operational excellence.
Location: This role is based in our San Francisco (Financial District) or Denver (Downtown) or NYC (Chelsea) offices and follows a hybrid schedule with 4 days in-office, 1 day remote per week.
What You'll Be Doing
  • Provide high quality support that meets designated SLAs on Level 1 (L1) support inquiries from Candid's customers. Most inquiries are related to billing/claims processing, product functionality and bugs, and feature request or feedback.
  • Work cross functionally with Product, Engineering, Operations, and Billing teams to ensure tickets are answered quickly and accurately, and to strengthen internal processes.
  • Drive the Support team's internal efficiency by creating SOPs for Support team workflows (e.g., how to diagnose bugs or claim submission issues questions), macros (i.e., automated responses to common questions), and Candid Support Center articles.
  • Proactively identify improvement areas within Support team internal operations (e.g., defining processes to standardize common workflows) and cross-functional collaboration operations (e.g., routing and resolution of bug tickets with Product teams), and work with leadership to prioritize them appropriately.
  • Proactively identify opportunities to improve the Support team's support quality, and work with the team to prioritize and implement them appropriately.
Who You Are
  • 1-4 years of experience within healthtech support.
  • While you won't be processing claims, having familiarity with insurance claims processing is a bonus.
  • Comfortability troubleshooting technical issues such as API and platform integrations is a bonus.
  • Able to frequently interact with product and engineering teams, providing detailed notes for technical ticket escalations.
  • Possess excellent written communication skills, with both customers and coworkers.
  • Able to quickly prioritize new tasks against (potentially many other) competing tasks.
  • Ensure that we are applying effort efficiently to have the greatest possible impact for our customers.
  • Able to creatively troubleshoot customer issues where there may be no precedent or SOP, including by investigating and working with cross-functional teams (e.g., Product, Billing).
  • Operate with utmost professionalism, respect, and empathy for the customer, and be passionate about giving them a great experience with Candid.
  • Proactive and with a bias towards action, but also be excellent at communicating and collaborating with colleagues to ensure global prioritization of effort.
  • Thorough attention to detail, especially and most importantly where data security is concerned.
  • Comfortable asking questions and asking for help in order to deliver a great customer experience, and committed to improving team operations and documentation using those learnings.
Pay Transparency
The estimated starting annual salary range for this position is $70,0000 to $125,000 USD. The listed range is a guideline from Pave data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc. Total compensation for this position may also include equity, sales incentives (for sales roles), and employee benefits. Given Candid Health's funding and size, we heavily value the potential upside from equity in our compensation package. Further note that Candid Health has minimal hierarchy and titles, but has broad ranges of experience represented within roles.

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