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Customer Support Jobs in San Ramon, CA (NOW HIRING)

VAST Data

Customer Support Engineer

San Jose, CA · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

Outset.ai

Customer Support Engineer

San Francisco, CA · On-site

$140K - $185K/yr

We're continuing to build our Customer Support team as we scale at Outset! You'll sit between our customers and our product. Day to day, that means owning a live queue of inbound product and account ...

VAST Data

Customer Support Engineer

San Francisco, CA · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

Orion Talent

Customer Support Engineer

Fremont, CA · On-site

$32/hr

Learn how customer uses system in device development and manufacturing test to identify future enhancement opportunities. * Support Sales and Marketing teams by providing technical expertise ...

Socket.dev

Customer Support Engineer

San Francisco, CA · On-site

$150 - $200/hr

The engineer behind customer support. We run a self-hosted helpdesk with an AI agent on top of it, and you own that stack: the automations that take repetitive work off the team, the integrations ...

iDentalSoft

Software Customer Support

Milpitas, CA · On-site

Customer Success & Operations The role: What you will do This is a comprehensive, client-facing role combining technical support, client education, and critical revenue cycle management for US dental ...

Nathan E Demo

Customer Support Representative

San Francisco, CA · On-site

$18.75 - $25.50/hr

Provide email and phone support to customers * Work with customers to understand goals and business processes * Provide expert knowledge of our product to the customer * Drive to continually improve ...

Clerk AI

Customer Support Engineer

San Francisco, CA · Hybrid

As a Customer Support Engineer , you will be the first point of contact for our customers, combining strong technical intuition with excellent customer communication. You enjoy digging into problems ...

Culligan - Ising

Customer Support Representative

Livermore, CA · On-site

$17.75 - $24.25/hr

Responsibilities Extensive problem-solving, order processing, and helping to manage customer accounts Provide proactive sales support by developing close relationships with customers Schedule service ...

Culligan

Customer Support Representative

Livermore, CA · On-site

$22 - $30/hr

Provide proactive sales support by developing close relationships with customers * Schedule service and delivery orders * Coordinate schedules with the service/operations team * Contact customers for ...

Cardless

Customer Support Lead

San Francisco, CA · On-site

Customer Support Lead At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched over a dozen credit card programs ...

Culligan

Customer Support Representative

Livermore, CA · On-site

$22 - $30/hr

Provide proactive sales support by developing close relationships with customers * Schedule service and delivery orders * Coordinate schedules with the service/operations team * Contact customers for ...

Cardless, Inc

Customer Support Lead

San Francisco, CA · On-site

Customer Support Lead At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched over a dozen credit card programs ...

cardless

Customer Support Lead

San Francisco, CA · On-site

Customer Support Lead At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched over a dozen credit card programs ...

Cardless, Inc

Customer Support Lead

San Francisco, CA · On-site

Customer Support Lead At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched over a dozen credit card programs ...

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Showing results 41-60

All JobsCustomer Support JobsCustomer Support Jobs in San Ramon, CA

Customer Support information

See San Ramon, CA salary details

$13

$21

$31

How much do customer support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer support in San Ramon, CA is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.37 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in San Ramon, CA?

The most popular types of Customer Support jobs in San Ramon, CA are:

What are popular job titles related to Customer Support jobs in San Ramon, CA?

For Customer Support jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in San Ramon, CA look for?

The top searched job categories for Customer Support jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Support jobs?

Cities near San Ramon, CA with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $44,618 per year, or $21.5 per hour.

Customer Support Engineer

San Jose, CA • On-site

VAST Data
Software Development • 201 - 500 employees
Learn more about VAST Dataexternal

Full-time

Re-posted 7 days ago

Job description

Description
VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
Summary
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST "Flight Crew" for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can't. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
The Role
  • Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
  • Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
  • Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure.
  • Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
  • Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
  • Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations.
  • Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
  • Support and guide VAST data account teams on account technical status and activities.
  • Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

Requirements
  • Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
  • Ability to manage own time and case load with rapidly changing priorities
  • Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.
  • Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
  • Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
  • Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
  • Significant experience required in the areas of file systems and scale-out NAS Implementation
  • An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
  • Excellent business written and verbal communication and presentation skills.
  • An advantage to candidates that have hands-on lab and hardware management experience.
  • An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
  • MS or B.Sc. in CS, CE, EE or related fields.
  • Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
  • Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

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