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Customer Support Jobs in San Ramon, CA (NOW HIRING)

unitQ

Customer Support Specialist

San Francisco, CA

$21.25 - $28.50/hr

About the Opportunity We're looking for a Customer Support Specialist who can problem-solve on their feet, gather technical information from nontechnical people, communicate resolutions to ...

unitQ

Customer Support Specialist

San Francisco, CA · On-site

$21.25 - $28.50/hr

About the Opportunity We're looking for a Customer Support Specialist who can problem-solve on their feet, gather technical information from nontechnical people, communicate resolutions to ...

Conductor

Customer Support Specialist

San Francisco, CA · On-site

$60K - $67K/yr

We are looking for a passionate Customer Support Specialist , who is seeking a customer-centric, results oriented support guru who thrives on providing support through many different channels of ...

Air Apps

Customer Support Specialist

San Francisco, CA

$21.25 - $28.50/hr

The Role As a Customer Support Specialist, you will act as the voice of Air Apps for our global customer base, ensuring a high-quality and consistent user experience across our iOS applications. This ...

Ariat

Customer Support Analyst

San Leandro, CA · On-site

$31.25 - $33.65/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

Air Apps

Customer Support Specialist

San Francisco, CA · On-site

$21K - $30K/yr

The Role As a Customer Support Specialist, you will act as the voice of Air Apps for our global customer base, ensuring a high-quality and consistent user experience across our iOS applications. This ...

Delphi

Customer Support Associate

San Francisco, CA

$20.50 - $28.25/hr

Comfortable with weekend monitoring and coverage, responding quickly when issues come up * 2+ years of experience working directly with customers What you\'ll do * Own and manage our Intercom support ...

Informed K12

Customer Support Specialist

Oakland, CA

$20.75 - $27.75/hr

Support customers in configuring their workflows and processes on the platform to meet both their needs and our standards. * Contribute to ticket categorization, pattern recognition, and cross-team ...

Autodesk

Customer Support Manager

San Francisco, CA

The Customer Support Manager will report to the Sr. Manager of GlobalTier IDigital Support.They will lead and develop regional Customer Support Associate Managers and Team Leads, who oversee teams of ...

Numeral, Inc.

Customer Support Lead

San Francisco, CA · On-site

$180K - $220K/yr

About the role Numeral is hiring a Customer Support Lead to build and scale a world-class support function. This leader will manage the support team, while establishing the systems, processes, and ...

ApTask

Customer Support Specialist

San Jose, CA

$35 - $40/hr

Support and contribute personally to ensure accurate and timely processing of all aspects of multi-state payrolls across a diverse client base. * Respond with urgency and professionalism to direct ...

Numeral

Customer Support Lead

San Francisco, CA · On-site

About the role Numeral is hiring a Customer Support Lead to build and scale a world-class support function. This leader will manage the support team, while establishing the systems, processes, and ...

Fivetran

Customer Support Engineer

Oakland, CA · Hybrid

We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...

Metriport

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

Customer Support Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US ...

VAST Data

Customer Support Engineer

San Jose, CA · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

San Francisco, CA · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

E2B

Customer Support Engineer

San Francisco, CA · On-site

$125K - $200K/yr

ABOUT THE ROLE This is our second support hire. Customers using E2B in production, from individual developers to frontier AI labs to enterprise banks, file tickets when something breaks. We need ...

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All JobsCustomer Support JobsCustomer Support Jobs in San Ramon, CA

Customer Support information

See San Ramon, CA salary details

$13

$21

$31

How much do customer support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer support in San Ramon, CA is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.37 per hour, depending on experience, location, and employer.

How do Customer Support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the work of customer support?

Customer support involves assisting customers with inquiries, troubleshooting issues, and providing information about products or services. Support agents often communicate via phone, email, or chat and use tools like customer relationship management (CRM) software to track interactions and resolve problems efficiently.

What are the key skills and qualifications needed to thrive as a Customer Support representative, and why are they important?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

Which customer service job pays the most?

Customer support roles such as technical support managers, customer success directors, and specialized account managers tend to offer the highest salaries in the field. These positions often require advanced skills, certifications, and experience, and may include additional benefits or performance bonuses.

What do customer support representatives do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

How can I make 2000 a week working from home?

Customer support roles can pay $2000 or more per week if they involve high-volume, specialized, or managerial positions, often requiring extensive experience, excellent communication skills, and sometimes certifications. Earning this level of income typically involves working full-time hours, possibly in a supervisory or technical support capacity, and may include performance bonuses or commissions. Building a strong skill set and gaining experience can help increase earning potential in remote customer support jobs.

What job makes $10,000 a month without a degree?

High-paying roles in sales, such as real estate agents or insurance brokers, can earn $10,000 or more monthly through commissions and performance. Skilled freelance professionals like software developers, digital marketers, or consultants may also reach this income level without formal degrees, especially with experience and strong client networks.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in San Ramon, CA? The most popular types of Customer Support jobs in San Ramon, CA are:
What are popular job titles related to Customer Support jobs in San Ramon, CA? For Customer Support jobs in San Ramon, CA, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in San Ramon, CA look for? The top searched job categories for Customer Support jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Customer Support jobs? Cities near San Ramon, CA with the most Customer Support job openings:
Customer Support jobs near you
Customer Support Specialist

Customer Support Specialist

unitQ

San Francisco, CA

$21.25 - $28.50/hr

Full-time

Posted 4 days ago

Job description

About unitQ
At unitQ, we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public and private channels.

Backed by leading investors such as Zendesk, Accel,and Google and following our recent Series B-1, unitQ serves world-class clients, including Pinterest, PayPal, and Dropbox. Our mission is to help companies of all sizes deliver exceptional product experiences, optimize operational efficiency, and drive sustainable growth through continuous product quality improvement.


About the Opportunity
We’re looking for a Customer Support Specialist who can problem-solve on their feet, gather technical information from nontechnical people, communicate resolutions to nontechnical people in a timely manner, and have excellent follow-through and follow-up skills to design, build, and monitor robust systems for data ingestion, cleaning, and processing. You should also be goal-oriented, highly organized, and a self-starter who works well independently or in a team environment. You will work closely with Operations Leads, Engagement Managers, and engineers. 
Role Responsibilities:
  • Effectively follow up on open issues with customers or Customer Success and communicate the resolution.
  • Create and/or update client taxonomy in all stages of the client unitQ journey.
  • Act as an escalation point for all inbound cases from our clients and the Customer Success team.
  • Collaborate closely with cross-functional teams to enhance platform capabilities.
About You:
  • 3-5+ years prior experience in a technical or customer support role required.
  • Demonstrated enthusiasm for understanding and applying AI, mode, and manual solutions to client problems.
  • Previous experience with Zendesk CRM and Jira.
  • Act as an escalation point for all inbound cases from our clients, as well as the Customer Success team.
  • Monitor a set of customer accounts for breaks in activity and provide proactive outreach to troubleshoot data issues.
  • Self-driven with the ability to independently manage tasks and projects.

Nice to have:
  • Prior experience or knowledge of AI tools and machine learning.
  • Prior experience working at a technology company or start-up environment.
Benefits:
  • Flexible/unlimited vacation
  • Comprehensive medical, dental, and vision
  • 401(k) plan
  • Life insurance and FSA plans
  • Stock options
  • Equinox gym membership or wellness stipend
At unitQ, diversity drives innovation. We celebrate and welcome employees of different backgrounds, cultures, perspectives, and experiences. We’re committed to fostering an inclusive environment as our team grows.

If you’re passionate about leveraging AI to drive product quality and customer experience and want to work in a fast-paced, collaborative setting, we’d love to hear from you!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.