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Online Chat Support Jobs in San Ramon, CA (NOW HIRING)

Customer Service Agent

San Jose, CA ยท On-site

$17.13/hr

... chat support to Play Developers * Collaborate with cross-functional resources to bring issues to resolution with an aggressive service level * Assist with creation and maintenance of online ...

Customer Service Agent

San Jose, CA ยท On-site

$17.13/hr

... chat support to Play Developers * Collaborate with cross-functional resources to bring issues to resolution with an aggressive service level * Assist with creation and maintenance of online ...

Description This position is responsible for providing a variety of services to online shoppers ... This role is 90% email customer service and 10% chat. This team will specifically supporting Canada.

CFO Advisors

San Francisco, CA ยท Remote

$100 - $200/hr

Role Overview We are seeking Senior Accounting & Finance Professionals with hands-on experience in QuickBooks Online (QBO) and Omni Chat support. This role involves handling both general help ...

Technical Support Scientist

Newark, CA ยท On-site

$63K - $104K/yr

TheTechnical Support Scientist role involves providing application assistance, training, and ... online chat, phone, email and on-site visits. * Act as primary contact for customers regarding ...

Technical Support Scientist

Newark, CA ยท On-site

$63K - $104K/yr

The Technical Support Scientist role involves providing application assistance, training, and ... online chat, phone, email and on-site visits. * Act as primary contact for customers regarding ...

Customer Service Agent

San Jose, CA ยท On-site

$17.13/hr

... time chat support to Play Developers Collaborate with cross-functional resources to bring issues to resolution with an aggressive service level Assist with creation and maintenance of online ...

Additionally you will engage patients that have questions via online chat tools and support on-going nurturing efforts. This is a key role in PeerWell's growth team and your work will help people ...

Additionally you will engage patients that have questions via online chat tools and support on-going nurturing efforts. This is a key role in PeerWell's growth team and your work will help people ...

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Online Chat Support information

See San Ramon, CA salary details

$16

$29

$49

How much do online chat support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for online chat support in San Ramon, CA is $29.11, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $31.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles that involve assisting customers through live chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications; however, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do online chat support agents get paid?

Online chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with technical or specialized support skills.

How to become an online chat support agent?

To become an online chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or technical knowledge related to the company's products or services.

What are the most commonly searched types of Chat Support jobs in San Ramon, CA?

The most popular types of Chat Support jobs in San Ramon, CA are:

What are popular job titles related to Online Chat Support jobs in San Ramon, CA?

For Online Chat Support jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Online Chat Support jobs in San Ramon, CA look for?

The top searched job categories for Online Chat Support jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Online Chat Support jobs?

Cities near San Ramon, CA with the most Online Chat Support job openings:

Infographic showing various Online Chat Support job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,546 per year, or $29.1 per hour.

Customer Service Agent

BCforward

San Jose, CA โ€ข On-site

$17.13/hr

Contractor

Re-posted 8 days ago


Job description

Company Description

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.ย 

Job Description

Job Title: Customer Service Agent

Job Location: SAN JOSE CA 95113

Job Duration: 12+ Months

Job Hourly Rate: $17.13/HR W2

As a Support Operations Specialist you will support Android app developers who publish apps to the Play store as well as troubleshoot code-level issues. Through email and chat, you will resolve issues related to uploading, publishing, and maintaining apps on the Play Store. You will interact with the Support Operations team, as well as key client stakeholders as needed, to help resolve developer inquiries. Successful applicants are customer-focused and passionate about assisting developers with timely resolution of their app publishing issues.

Key Responsibilities

  • Troubleshoot app-level API implementations and related issues
  • Provide email and real time chat support to Play Developers
  • Collaborate with cross-functional resources to bring issues to resolution with an aggressive service level
  • Assist with creation and maintenance of online documentation for Play
  • Identify needs and collaborate on projects to improve support tools and processes

Skills and Experience

  • High School Diploma or GED
  • At least 1 year experience in customer service environment providing support via phone, email or live chat
  • At least 1 year programming or API level tech support experience
  • Proven ability to identify and troubleshoot technical issues quickly and efficiently
  • Ability to communicate technical concepts clearly and effectively
  • Ability to prioritize tasks and manage time effectively
  • Knowledge of the app industry
  • Experience or interest in developing mobile applications
  • Strong attention to detail and sense of responsibility
  • Understanding of customer support best practices and familiarity with customer support success metrics
Additional Information

Namratha Gandavarapu
Sr. Recruiter
Direct: 317-210-8733


BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

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