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Customer Experience Director Jobs in San Ramon, CA

Eko

Customer Experience Associate

Berkeley, CA · On-site

$20.50 - $27.25/hr

Work closely with the Director of Customer Experience to help further develop processes that enhance the productivity of the CX team * Track trends and customer feedback and report data to ...

Eko

Customer Experience Associate

Berkeley, CA

$20.50 - $27.25/hr

Work closely with the Director of Customer Experience to help further develop processes that enhance the productivity of the CX team * Track trends and customer feedback and report data to ...

Amazon

Customer Experience Specialist

San Francisco, CA · On-site

$21 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... to the organization's customer experience strategy, as you will serve as the foundation and ... Criminal history may have a direct, adverse, and negative relationship with some of the material ...

Saks OFF 5TH

Customer Experience Lead

San Francisco, CA

  • Medical

  • Dental

  • Vision

Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership ...

Saks OFF 5TH

Customer Experience Lead

Milpitas, CA · On-site

  • Medical

  • Dental

  • Vision

Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership ...

Saks OFF 5TH

Customer Experience Lead

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership ...

Saks OFF 5TH

Customer Experience Lead

Milpitas, CA · On-site

  • Medical

  • Dental

  • Vision

Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership ...

Saks OFF 5TH

Customer Experience Lead

Milpitas, CA · On-site

  • Medical

  • Dental

  • Vision

Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership ...

Saks OFF 5TH

Customer Experience Lead

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership ...

Embarc

Customer Experience Guide

San Pablo, CA · On-site

$18.50/hr

Customer Experience Guide Base hourly pay for this position is $18.50 . Company wide, team members ... Communicate and execute sales and marketing initiatives as directed by management. * Maintain a ...

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Customer Experience Director information

See San Ramon, CA salary details

$43.6K

$137.8K

$219.6K

How much do customer experience director jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer experience director in San Ramon, CA is $137,833.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,200.00 and $164,800.00 per year, depending on experience, location, and employer.

What does a customer experience director do?

A Customer Experience Director oversees strategies to enhance customer satisfaction, engagement, and loyalty. They analyze customer feedback, streamline processes, and collaborate across teams to improve experiences. Their role involves setting service standards, implementing technology for better interactions, and ensuring a customer-centric company culture. By aligning business goals with customer needs, they drive retention and long-term growth.

What are the key skills and qualifications needed to thrive as a customer experience director?

To thrive as a Customer Experience Director, you need a strong background in customer journey mapping, strategic leadership, and data-driven decision-making, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and analytics software is highly valued, along with certifications in customer experience management. Outstanding communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure customer-centric strategies are effectively developed and implemented, driving loyalty and business growth.

What are some common challenges faced by a customer experience director and how are they addressed?

Customer Experience Directors frequently face the challenge of aligning cross-departmental teams around a unified vision for customer satisfaction. Managing consistent service quality across multiple channels and touchpoints can also be complex, especially in larger organizations. Successful directors address these challenges by fostering strong collaboration between departments, implementing robust feedback and reporting systems, and maintaining open communication with both customers and internal teams. This proactive approach ensures continuous improvement in the customer experience while driving organizational buy-in and measurable results.

What are the most commonly searched types of Customer Experience jobs in San Ramon, CA?

The most popular types of Customer Experience jobs in San Ramon, CA are:

What job categories do people searching Customer Experience Director jobs in San Ramon, CA look for?

The top searched job categories for Customer Experience Director jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Experience Director jobs?

Cities near San Ramon, CA with the most Customer Experience Director job openings:

Customer Experience Director jobs near you

Customer Experience Associate

Eko

Berkeley, CA • On-site

$20.50 - $27.25/hr

Full-time

Re-posted 10 days ago

Job description

Company Description
Eko is a venture-backed digital health company harnessing the power of smartphones and cloud data for screening and monitoring individuals with cardiovascular diseases. We have built a platform of non-invasive cardiovascular monitoring devices, clinical software, and point-of-care decision support software to improve the delivery of cardiovascular care.
In 2015, we launched the Eko Core Digital Stethoscope, the first FDA-cleared digital stethoscope on the market to wirelessly stream heart and lung sounds to HIPAA-compliant software. It is now used by clinicians at over 1000 hospitals & health systems around the globe and was recognized as a "Best Invention of the Year" by TIME Magazine. Eko's latest FDA-cleared device, DUO, is the first combined digital stethoscope and ECG cardiac monitor with cardiac AI for in-clinic and at-home monitoring, offering 28 million heart disease patients the ability to seamlessly send cardiac data to their physicians.
Eko Devices was established in 2013 and has offices in Berkeley and San Francisco.
Job Description
What we are looking for:
  • You are passionate about supporting customers, processing their feedback and advocating for user-centered research
  • You are well organized and take initiative
  • You use your product sense to identify and advocate for a great user experience
  • You have great communication skills and are able to initiate and manage cross-departmental conversations and projects
  • You are process and data-driven and understand the value of user-centered design
  • You are naturally empathetic and always advocating for the customer
  • You are comfortable on the phone and enjoy talking to customers
  • You are a creative problem solver and operate with curiosity
  • You are able to manage multiple tasks and projects at once
  • You like to push yourself and want to grow in your role on the CX team - the sky's the limit!
  • You are flexible and able to navigate change - being a team player is the name of the game

What you will do at Eko:
  • Lead the customer support channels, interacting with our customers via phones, emails, and social media
  • Maintain a high customer satisfaction rating and low ticket response times, reporting these metrics out to stakeholders regularly
  • Work closely with the Director of Customer Experience to help further develop processes that enhance the productivity of the CX team
  • Track trends and customer feedback and report data to stakeholders
  • Become an expert on Eko products and customer use cases
  • Lead projects and conduct user research, advocating for data-driven decisions
  • Engage cross-departmentally, particularly with Product and Quality teams, streamlining solutions to customer-facing issues

Qualifications
Requirements:
  • Minimum 1-year experience in customer support, phone experience is a plus
  • Strong written and verbal communication skills

"Icing on the Cake" Skills:
  • A passion for improving healthcare delivery and health tech innovation
  • Familiarity with User Research
  • Familiarity with or experience in the medical device or healthcare industry
  • Experience with managing a CRM tool such as Zendesk

Additional Information
All your information will be kept confidential according to EEO guidelines.

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