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Customer Experience Manager Jobs in San Ramon, CA

Saks OFF 5TH

Customer Experience Lead

Milpitas, CA · On-site

The Customer Experience Lead will hold their direct associate reports accountable using Connected ... managing the customer line * Ensure line leader is greeting and directing customers to the ...

Tjx

Customer Experience Coordinator

Pleasant Hill, CA · On-site

$17.90 - $18.40/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Saks OFF 5TH

Customer Experience Lead

Milpitas, CA · On-site

The Customer Experience Lead will hold their direct associate reports accountable using Connected ... managing the customer line * Ensure line leader is greeting and directing customers to the ...

Saks OFF 5TH

Customer Experience Lead

Milpitas, CA · On-site

The Customer Experience Lead will hold their direct associate reports accountable using Connected ... managing the customer line * Ensure line leader is greeting and directing customers to the ...

EoS Fitness

Member Experience Manager

Fremont, CA · On-site

This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager ...

Parafin

Head of Customer Experience

San Francisco, CA · On-site

$145 - $190/hr

Lead through managers as the team scales. * Performance & Metrics Ownership: Own the full set of CX ... You have 10+ years in customer support/customer experience, with 5+ years in leadership, including ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in San Ramon, CA

Customer Experience Manager information

See San Ramon, CA salary details

$27.4K

$64.8K

$112.9K

How much do customer experience manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer experience manager in San Ramon, CA is $64,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $78,200.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in San Ramon, CA?

The most popular types of Customer Experience jobs in San Ramon, CA are:

What are popular job titles related to Customer Experience Manager jobs in San Ramon, CA?

For Customer Experience Manager jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in San Ramon, CA look for?

The top searched job categories for Customer Experience Manager jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Experience Manager jobs?

Cities near San Ramon, CA with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,814 per year, or $31.2 per hour.

Customer Experience Lead

Saks OFF 5TH

Milpitas, CA • On-site

Full-time

Medical, Dental, Vision

Re-posted 14 days ago

Saks OFF 5TH rating

5.3

Company rating: 5.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

16th of 21 rated department stores

Job description

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.
Primary Job Functions:
  • Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line
  • Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed
  • Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations
  • Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell
  • Drive loyalty enrollments, SaksFirst acquisition and Connected Service behaviors to ensure a seamless customer experience
  • Act as the Connected Service Coach when the Assistant Store Director is not in the store to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
  • Leverage and train walkie talkie expectations for flex of coverage to support customer need
  • Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment

Who Are You:
  • Aspiring leader who can educate, drive results, and maintain high standards
  • You build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogue
  • Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance
  • An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas
  • Confident and professional communicator

You Also Have:
  • High School Diploma or equivalent required; 4 year degree or relevant work experience preferred
  • 1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results
  • Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks
  • Ability to train and coach associates on selling behaviors to ensure high performance
  • Flexibility to work evenings, weekends and public holidays

Your Life and Career at Saks OFF 5TH:
  • Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
  • Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
  • A culture that promotes a flexible work environment
  • Benefits package for all eligible full-time employees (including medical, dental and vision)
  • An amazing employee discount and other exciting perks

#OFF5THSellingSupervisor
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Your Life and Career at Saks OFF 5TH:
  • Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
  • Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
  • A culture that promotes a flexible work environment
  • Benefits package for all eligible full-time employees (including medical, dental and vision)
  • An amazing employee discount and other exciting perks

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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