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Customer Service Manager Jobs in San Ramon, CA (NOW HIRING)

Wsgr

Client Service Manager

San Francisco, CA · Hybrid

$119K - $161K/yr

Strong customer service ethic. Demonstrated ability to build strong working relationships across ... Strong project management skills with the ability to manage multiple priorities/deadlines and stay ...

United Rentals

Service Manager

Benicia, CA

$77K - $123K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

United Rentals - French

Service Manager

San Francisco, CA · On-site

$77K - $123K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

United Rentals, Inc.

Service Manager

Benicia, CA · On-site

$77K - $123K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

Midas

Automotive Service Manager

Fremont, CA · On-site

$90K/yr

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

United Rentals, Inc.

Service Manager

San Francisco, CA · On-site

$77K - $123K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

United Rentals

Service Manager

San Francisco, CA · On-site

$77K - $123K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

United Rentals - French

Service Manager

Benicia, CA · On-site

$77K - $123K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

United Rentals

Service Manager

San Francisco, CA · On-site

$77K - $123K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

United Rentals

Service Manager

San Francisco, CA · On-site

$77K - $123K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

United Rentals

Service Manager

Benicia, CA

$77K - $123K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

United Rentals - French

Service Manager

San Francisco, CA · On-site

$77K - $123K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

United Rentals

Service Manager

Benicia, CA · On-site

$77K - $123K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

United Rentals - French

Service Manager

Benicia, CA · On-site

$77K - $123K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

Trek Bikes

Bike Service Manager

Berkeley, CA

$25 - $29/hr

We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job LocationTrek Store Berkeley Summary As Service Manager, you'll be the ...

ArtHaus

Service Manager

Oakland, CA · On-site

$35 - $40/hr

About the Role The Service Manager is responsible for overseeing the physical maintenance and condition of the community, including all buildings, grounds, and equipment. This role ensures the ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in San Ramon, CA

Customer Service Manager information

See San Ramon, CA salary details

$27.4K

$64.8K

$112.9K

How much do customer service manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer service manager in San Ramon, CA is $64,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $78,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in San Ramon, CA?

The most popular types of Customer Service jobs in San Ramon, CA are:

What are popular job titles related to Customer Service Manager jobs in San Ramon, CA?

For Customer Service Manager jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in San Ramon, CA look for?

The top searched job categories for Customer Service Manager jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Service Manager jobs?

Cities near San Ramon, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $64,814 per year, or $31.2 per hour.

Client Service Manager

Wsgr

San Francisco, CA • Hybrid

$119K - $161K/yr

Full-time

Re-posted 24 days ago

Job description

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.

Position Overview

The Client Service Manager will play a key role in advancing the firm's commitment to client service excellence. This position will support the Client Service and Client Feedback programs while helping shape other firmwide initiatives that strengthen client relationships.

You'll collaborate across Business Development, Finance, Professional Development, and other administrative teams to develop and deliver strategies that make a tangible impact on how the firm partners with its clients. This role reports to the Senior Client Service Manager, Client Teams.

This position is available as a hybrid work schedule.
Primary Areas of Responsibility

  • Supports assigned, dedicated Client Service Teams, including facilitating team meetings, strategic planning, trainings, events, and other initiatives to deepen the client relationship.
  • With the support of the Client Service Analyst, leads data gathering and reporting tasks, including monitoring client personnel changes, matter and financial reporting, public company filings, and external client news.
  • Utilizes the firm's Client Relationship Management platform, Salesforce, to provide and analyze key relationship insights to Client Service Teams.
  • Supports the firm's value reporting strategy in partnership with Finance, Innovation, and other administrative departments at the firm.
  • Manages and drafts content for Client Service Insights newsletters.
  • Updates, organizes and maintains projects in Smartsheet, the team's project management software.

Qualifications & Requirements

  • 5+ years of experience in related field, preferably in a law firm or professional services environment (equivalent combinations of education and experience will be considered).
  • Bachelor's degree preferred.
  • Strong customer service ethic. Demonstrated ability to build strong working relationships across all levels of the organization and work effectively both independently and with others in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts.
  • Exemplary communication skills, both verbal and written.
  • Extremely detail-oriented, with superior proofreading and fact-checking skills.
  • Strong project management skills with the ability to manage multiple priorities/deadlines and stay productive in a fast-paced environment.
  • Must be proficient in the use of MS Office, including PowerPoint, Word, and Excel.
  • Aptitude for learning new software, systems, databases, and procedures quickly.
  • Ability to work both independently and collaboratively in hybrid team environments.
  • Self-motivated, positive attitude, and a deep curiosity about technology, life sciences, and the new energy economy.
  • Ability to travel and attend key events and meetings on occasion.
The primary location for this job posting is in Palo Alto, but other locations may be listed. The actual base pay offered will depend upon a variety of factors, including but not limited to the selected candidate's qualifications, years of relevant experience, level of education, professional certifications and licenses, and work location. The anticipated pay range for this position is as follows:Palo Alto, San Francisco: $131,750 - $178,250 per year. Century City, Los Angeles, San Diego, Seattle: $119,000 - $161,000 per year.

The compensation for this position may include a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package.

Benefits information can be found here. Equal Opportunity Employer (EOE).

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