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Customer Service Manager Jobs in Romeoville, IL (NOW HIRING)

M&K Truck Centers

Service Manager

Alsip, IL · On-site

Customer Focus : Monitor service trends to implement improvements and collaborate with your team to ... Financial Management : Understand business metrics and lead daily operations to achieve ...

Bridgestone

Service Manager

Bolingbrook, IL · On-site

$21.63 - $32.45/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone Americas, Inc.

Service Manager

Glen Ellyn, IL · On-site

$22.66 - $33.99/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

M&K Truck Centers

Service Manager

Alsip, IL · On-site

$100K - $120K/yr

Customer Focus: Monitor service trends to implement improvements and collaborate with your team to ... Financial Management: Understand business metrics and lead daily operations to achieve productivity ...

Mobility Works

Service Manager

Plainfield, IL · On-site

$75K - $80K/yr

Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler. Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.

AHW LLC

Service Manager

Manteno, IL

$65K - $100K/yr

Description Manages service operations within the dealership to maximize return on investment by ... Coordinates customer clinics, field days, and related promotional events * Schedules and assigns ...

Bridgestone Americas, Inc

Service Manager

Glen Ellyn, IL · On-site

$22.66 - $33.99/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone

Service Manager

Homer Glen, IL · On-site

$22.66 - $33.99/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

New

Bridgestone Americas, Inc

Service Manager

Bolingbrook, IL · On-site

$21.63 - $32.45/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

AHW LLC

Service Manager

Manteno, IL · On-site

$65K - $100K/yr

Manages service operations within the dealership to maximize return on investment by optimizing ... Coordinates customer clinics, field days, and related promotional events * Schedules and assigns ...

Bridgestone Americas, Inc

Service Manager

Homer Glen, IL

$22.66 - $33.99/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

New

Midas

Automotive Service Manager

Batavia, IL · On-site

$55K - $65K/yr

Training & development At Midas we are dedicated to providing quality services to customer vehicles ... We are looking for automotive service managers to manage and direct all service department ...

Xylem

Service Manager

Bolingbrook, IL · On-site

We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Service Manager will be responsible for providing ...

AHW LLC

Service Manager

Manteno, IL · On-site

$65K - $100K/yr

Manages service operations within the dealership to maximize return on investment by optimizing ... Coordinates customer clinics, field days, and related promotional events * Schedules and assigns ...

Bridgestone

Service Manager

Glen Ellyn, IL · On-site

$22.66 - $33.99/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Xylem

Service Manager

Bolingbrook, IL

We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Service Manager will be responsible for providing ...

Anderson Process

Customer Service Representative

Lombard, IL · On-site

$15.75 - $21.25/hr

The Customer Service Representative, reporting to the Illinois Customer Service Manager, is directly responsible for providing support to customers. Acts as a liaison between customers, operations ...

New

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Romeoville, IL

Customer Service Manager information

See Romeoville, IL salary details

$25K

$59.1K

$103K

How much do customer service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer service manager in Romeoville, IL is $59,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $71,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Romeoville, IL? The most popular types of Customer Service jobs in Romeoville, IL are:
What are popular job titles related to Customer Service Manager jobs in Romeoville, IL? For Customer Service Manager jobs in Romeoville, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Romeoville, IL look for? The top searched job categories for Customer Service Manager jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Customer Service Manager jobs? Cities near Romeoville, IL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Romeoville, IL as of July 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $59,136 per year, or $28.4 per hour.

Service Manager

M&K Truck Centers

Alsip, IL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

M&K Truck Centers rating

8.2

Company rating: 8.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

21st of 150 rated car dealerships

Job description

M&K Truck Centers is an award-winning commercial vehicle dealer group with over 38 years of industry experience. We are proud to have received numerous accolades, including the 2025 Dealer of the Year for Volvo Trucks in North America and the 2025 Central Region Dealer of the Year for Volvo Trucks in North America, along with several previous awards highlighting our excellence in sales and service.


Role Overview:

As a Service Manager at M&K Truck Centers, you will lead our service teams in delivering exceptional service experiences for our customers. Your role will be pivotal in ensuring our teams meet and exceed customer expectations.


Expectations and Responsibilities:

  • Customer Focus: Monitor service trends to implement improvements and collaborate with your team to develop processes that enhance the overall service experience.
  • Team Leadership: Promote growth and development within your team by fostering open communication, problem-solving, and a positive work environment. Mentor future leaders and provide regular coaching and feedback.
  • Operational Excellence: Take ownership of your service center’s performance by driving continuous improvement initiatives that enhance team productivity and customer service. Champion safety, efficiency, and quality in all operations.
  • Financial Management: Understand business metrics and lead daily operations to achieve productivity, quality, and revenue goals. Develop a deep knowledge of M&K products, service systems, and procedures to act in the best interest of the company.


Essential Qualifications:

  • Leadership Skills: Demonstrated experience in leading teams and managing diverse roles, including overseeing multi-shift operations with 15+ direct reports.
  • Operational Experience: Proven track record in a fast-paced, technology-driven environment with strong customer-facing responsibilities related to field and technical repairs.
  • Bachelor's degree or equivalent professional experience.
  • Strong leadership and team collaboration skills. Must have at least 3 years of management experience
  • Background in Sales is a plus.
  • Ability to manage high-pressure situations with exceptional prioritization and time management
  • Strategic and proactive mindset, with a focus on equipping your team for success
  • Self-aware, flexible, and open-minded approach
  • Analytical thinking combined with hands-on problem-solving abilities
  • Advocacy for both customers and team members


What We Offer:

  • Competitive Wages: We offer aggressive pay rates to attract top talent.
  • Bonus/Commission Potential: We value the efforts and energies that result in growth of the organization and reaching our goals. Competitive bonus or commission potential is included in this role.
  • Training & Development: Opportunities to enhance your skills in a supportive environment.
  • Safe Working Conditions: Work in compliance with DOT and governmental regulations.
  • Comprehensive Benefits: Medical, Dental, and Vision insurance, 401(k), ESOP program, paid holidays, and vacation.


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