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Director Customer Service Jobs in Romeoville, IL

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Director, Customer Success

Chicago, IL · On-site

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement ... service. Our office is conveniently located in the heart of Chicago with easy access to major ...

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

Customer Service Location: Willowbrook, IL 60527 Pay Rate: $20.00/hr Shift: 8am-5pm Monday -Friday Description: We are currently seeking a Customer Experience Specialist to provide exceptional ...

Integrity Trade Services

Customer Service

Frankfort, IL · On-site

$15.75 - $21.50/hr

Will ensure that all incoming customer sales orders are handled in a timely and accurate manner ... Administrative and Data Entry skills Why choose Integrity Trade Services? At ITS, we offer our ...

PGA TOUR Superstore

Customer Service Associate

Orland Park, IL · On-site

$14.50 - $19.75/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

PGA TOUR Superstore

Customer Service Associate

Orland Park, IL · On-site

$14.50 - $20.25/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

PGA TOUR Superstore

Customer Service Associate

Orland Park, IL · On-site

$14.50 - $19.75/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

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All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Romeoville, IL

Director Customer Service information

See Romeoville, IL salary details

$39.8K

$125.8K

$200.4K

How much do director customer service jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director customer service in Romeoville, IL is $125,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,900.00 and $150,400.00 per year, depending on experience, location, and employer.

What is a director customer service?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What does a director of customer service do?

A director of customer service oversees the customer service department, develops policies to improve customer satisfaction, manages staff, and ensures service standards are met. They analyze customer feedback, implement training programs, and often use customer relationship management (CRM) tools to monitor performance and address issues.

What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What is the highest position in customer service?

The highest position in customer service is typically the Vice President or Director of Customer Service, responsible for overseeing the entire customer service department, setting strategic goals, and ensuring customer satisfaction. In some organizations, executive roles such as Chief Customer Officer or Chief Experience Officer may be the top leadership positions related to customer service functions.

How much does a director customer service make in the US?

A Director of Customer Service in the US typically earns between $80,000 and $150,000 annually, with the median around $110,000. Compensation varies based on industry, company size, experience, and location, and often includes bonuses and benefits.
What are the most commonly searched types of Customer Service jobs in Romeoville, IL? The most popular types of Customer Service jobs in Romeoville, IL are:
What job categories do people searching Director Customer Service jobs in Romeoville, IL look for? The top searched job categories for Director Customer Service jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Director Customer Service jobs? Cities near Romeoville, IL with the most Director Customer Service job openings:
Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Romeoville, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $125,757 per year, or $60.5 per hour.

Director, Customer Service (Hybrid)

Bel Fuse Inc.

Lombard, IL • On-site

$160K - $200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

The Director, Customer Service is responsible for leading customer service operations and providing professional, ethical leadership in all customer-facing activities. This role oversees customer service initiatives, supports cross-functional coordination, and drives a high level of service that maximizes customer satisfaction and strengthens the Company's position in the marketplace. The position also ensures customer service activity is accurately documented, maintained, and tracked in the CRM system as required.
Are You Looking To:
  • Lead customer service operations to ensure a high level of customer satisfaction through effective order entry, order tracking, pricing, quotations, and fulfillment support
  • Work cross-functionally with Planning, Production, Engineering, Purchasing, Sales, Marketing, IT, Finance, and Shipping to resolve issues and support business objectives
  • Drive continuous improvement through process review, system enhancements, and the use of data to support sound business decisions
  • Build and maintain effective working relationships with customers, OEMs, manufacturer representatives, and distributors to support a responsive and professional customer experience
  • Develop department performance through coaching, training, communication, and the use of performance metrics to support employee growth and effectiveness

Are You Ready To:
  • Oversee daily customer service activities and make decisions that directly impact customer satisfaction, order fulfillment, and invoicing accuracy
  • Support the achievement of business goals by implementing contractual reporting requirements, contributing to annual sales objectives, and assisting with contract reviews, certifications, and related documentation
  • Coordinate and monitor customer programs including EDI transmissions, vendor-managed inventory, and schedule-sharing processes
  • Establish, maintain, and improve departmental procedures, policies, manuals, and objectives in alignment with operational plans and company requirements
  • Supervise assigned personnel in the areas of hiring, training, performance management, attendance, compensation, and career development, while supporting additional responsibilities as assigned and traveling up to 30% domestically and internationally

What You'll Need:
  • BS or BA degree, or an equivalent combination of education and experience
  • Ten or more years' experience in customer service, and three or more years' experience in an electronics manufacturing environment
  • Experience with leading CRM platforms supporting customer service, customer engagement, and order management
  • International customer service experience
  • Experience with distribution sales, EDI / Order management portals of large MNC customers is preferred
  • Previous supervisory/management experience
  • Must be a US Citizen or Permanent Resident

What You'll Get:
  • Compensation range of $160,000.00 - $200,000.00. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
  • Participation in the annual bonus program
  • 401K and company match
  • Medical, Dental, Vision
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Company Life Insurance
  • Short & Long-term disability
  • Paid Time Off (e.g., Vacation Benefits, Company Holidays, Sick Leave Benefits, Personal Days)
  • Pet Insurance
  • Tuition Reimbursement

To review a full listing of our benefits, please refer to the 2026 Bel Fuse Benefits Summary and Paid Time Off Benefits , or by visiting the Bel Fuse Careers page.
Work Opportunity
Bel will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Bel is an Equal Opportunity employer.

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