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Customer Service Manager Jobs in Rochester, NH (NOW HIRING)

Hello Sunshine Travels

Customer Service

Portsmouth, NH · Remote

$16.25 - $22.25/hr

About the job Customer Service Customer Service Representative Travel Industry Remote | Flexible ... Comfortable working remotely and managing multiple clients at once. * Proficient in using online ...

KFC Sanweco Inc.

Customer Service

Sanford, ME

$15.25 - $20.75/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

superiorplus

Regional Service Manager

Pembroke, NH · On-site

The ideal candidate will be self-driven and set an industry-leading customer service and safety ... Collaborate with other Service Managers, the safety department, and the Corporate Safety Training ...

superiorplus

Regional Service Manager

Pembroke, NH · On-site

The ideal candidate will be self-driven and set an industry-leading customer service and safety ... Collaborate with other Service Managers, the safety department, and the Corporate Safety Training ...

superiorplus

Regional Service Manager

Pembroke, NH · On-site

The ideal candidate will be self-driven and set an industry-leading customer service and safety ... Collaborate with other Service Managers, the safety department, and the Corporate Safety Training ...

Domino's

Customer Service Representative (CSR)

Chichester, NH · On-site

$14.75 - $20/hr

Customer Service Representative (CSR) Customer Service Representative: 114 Dover Road, Chichester ... Ability to take direction from management * Must be 16 years of age or older to be considered

Kohl's

Full-Time Customer Service Supervisor

Brentwood, NH · On-site

$23.50 - $36.45/hr

Role Specific Information About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent ...

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All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rochester, NH

Customer Service Manager information

See Rochester, NH salary details

$24K

$56.8K

$98.8K

How much do customer service manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for customer service manager in Rochester, NH is $56,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rochester, NH? The most popular types of Customer Service jobs in Rochester, NH are:
What job categories do people searching Customer Service Manager jobs in Rochester, NH look for? The top searched job categories for Customer Service Manager jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Customer Service Manager jobs? Cities near Rochester, NH with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rochester, NH as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,764 per year, or $27.3 per hour.

Customer Service

Hello Sunshine Travels

Portsmouth, NH • Remote

$16.25 - $22.25/hr

Other

Posted 6 days ago

Job description

About the job Customer Service
Customer Service Representative Travel Industry
Remote | Flexible Schedule |
About the Role:
We're looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you'll provide world-class service to clients before, during, and after their trips ensuring every traveler has a smooth, memorable experience.
Responsibilities:

  • Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.
  • Provide quotes, itineraries, and travel recommendations based on client preferences.
  • Handle changes, cancellations, and special requests with professionalism and care.
  • Maintain accurate client profiles and documentation.
  • Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently.
  • Follow up with clients post-travel to ensure satisfaction and encourage referrals.
  • Stay current on promotions, destinations, and supplier policies.
  • Support the sales and travel advisor team by ensuring excellent client experience.
Qualifications:
  • Strong communication and problem-solving skills.
  • Customer service or hospitality experience preferred (travel industry a plus!).
  • Self-motivated and organized, with attention to detail.
  • Comfortable working remotely and managing multiple clients at once.
  • Proficient in using online tools and booking platforms (training provided).
  • Passion for travel and helping others create unforgettable memories!
Perks:
  • Full training and certification programs provided.
  • Flexible work-from-home schedule.
  • Access to travel discounts and exclusive perks.
  • Growth opportunities and performance bonuses.

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