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Customer Service Manager Jobs in Rochester, NH (NOW HIRING)

Trek Bicycle

Service Manager

Hooksett, NH · On-site

$15K/mo

We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job Location Trek Store Hooksett Summary As Service Manager, you'll be the ...

Texas Roadhouse

Service Manager

Concord, NH · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Concord, NH · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Newington, NH · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Newington, NH · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Raven Ridge

Customer Service

Concord, NH · On-site

$16 - $22/hr

What You'll Do As a Customer Service Representative, you'll play a vital role in delivering an ... Manage compliance-related documentation and customer tax-exempt information. * Identify ...

KFC Sanweco Inc.

Customer Service

Somersworth, NH

$16 - $21.75/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Hello Sunshine Travels

Customer Service

Portsmouth, NH · On-site

$16.25 - $22.25/hr

About the job Customer Service Customer Service Representative Travel Industry Remote | Flexible ... Comfortable working remotely and managing multiple clients at once. * Proficient in using online ...

KFC Sanweco Inc.

Customer Service

Sanford, ME

$15.25 - $20.75/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

HW Staffing

Customer Service

Kennebunk, ME · On-site

$16.75 - $22.75/hr

Duties include preparing pizzas and sandwiches, taking customer orders and delivering excellent customer service. Thursday, Friday & Saturday - 4 pm -9 pm Responsibilities * Make pizzas and ...

Gallagher

Client Service Manager II

Portsmouth, NH · Remote

... customer service, ensuring trust and satisfaction. * Help your team address client risk management ... needs through consultative conversations and personalized strategies. * Mentor team members by ...

Huntsman

Technical Service Manager

Derry, NH · On-site

$117K - $117K/yr

: Technical Service Manager Huntsman is seeking a Technical Service Manager supporting the ... Serve as the senior technical authority for customer processing, application, and product ...

Huntsman Corporation

Technical Service Manager

Derry, NH · On-site

$117K - $117K/yr

: Technical Service Manager Huntsman is seeking a Technical Service Manager supporting the ... Serve as the senior technical authority for customer processing, application, and product ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rochester, NH

Customer Service Manager information

See Rochester, NH salary details

$24K

$56.8K

$98.8K

How much do customer service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer service manager in Rochester, NH is $56,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $68,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Rochester, NH?

The most popular types of Customer Service jobs in Rochester, NH are:

What are popular job titles related to Customer Service Manager jobs in Rochester, NH?

For Customer Service Manager jobs in Rochester, NH, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Rochester, NH look for?

The top searched job categories for Customer Service Manager jobs in Rochester, NH are:

What cities near Rochester, NH are hiring for Customer Service Manager jobs?

Cities near Rochester, NH with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rochester, NH as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $56,764 per year, or $27.3 per hour.

Service Manager

Hooksett, NH • On-site

Trek Bicycle
Sporting Product Manufacturing • 5 - 10K employees
Learn more about Trek Bicycleexternal

$15K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Manage the store's Service Center operations, including workflow, staffing, and KPIs to ensure a positive customer experience.

  • Act as the primary service advisor, integrating sales and service, and managing communication with customers.

  • Train and develop the service team, oversee service orders, and ensure the department remains organized, efficient, and focused on delivering quality bikes and service.

Trek Bicycle rating

7.3

Company rating: 7.3 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

Job description

A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!
Job Location
Trek Store Hooksett
Summary
Job Description
As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.
You'll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek's signature hospitality. That means you'll need to be a great communicator and leader who knows how to get the best out of your colleagues.
You'll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.
This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You'll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop's needs so both the service and sales teams are set up for success.
What you'll bring to the team
  • A positive, pitch-right-in attitude and motivation to help every customer find what they need
  • Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
  • Great leadership skills and the ability to motivate and develop future leaders
  • Ability to plan effectively and stay a step ahead of your shop's needs
  • 3+ years of bicycle service center experience
  • A commitment to delivering the best possible experience for every customer
  • An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
  • Proactive approach to staying up to date on industry changes and trends

Trek Benefits
• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts
We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

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