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Customer Service Manager Jobs in Rochester, NH (NOW HIRING)

United Ag & Turf NE, LLC

Service Manager

Pembroke, NH

$80K - $100K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Manage service repairs and assign jobs and work areas to employees in the Service Department ...

United Ag & Turf, NE

Service Manager

Pembroke, NH · On-site

$80K - $100K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Manage service repairs and assign jobs and work areas to employees in the Service Department ...

United Ag and Turf

Service Manager

Pembroke, NH · On-site

$80K - $100K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Manage service repairs and assign jobs and work areas to employees in the Service Department ...

Sharecare

Lead Customer Service Rep

Concord, NH · On-site

Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing ...

Eastern Propane

Service Manager

Concord, NH · On-site

The position manages Service and Installation Technicians, Warehouse Coordinators, and Customer Service Representatives in Service. This position is additionally responsible for facilitating ...

Trek Bicycle

Service Manager

Concord, NH · On-site

$15K/mo

We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job Location Trek Store Concord Summary As Service Manager, you'll be the ...

Trek Bicycle Corporation

Service Manager

Concord, NH · On-site

$15K/mo

We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job LocationTrek Store Concord Summary As Service Manager, you'll be the ...

Texas Roadhouse

Service Manager

Concord, NH · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Newington, NH · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Newington, NH

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Concord, NH · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rochester, NH

Customer Service Manager information

See Rochester, NH salary details

$24K

$56.8K

$98.8K

How much do customer service manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for customer service manager in Rochester, NH is $56,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rochester, NH? The most popular types of Customer Service jobs in Rochester, NH are:
What are popular job titles related to Customer Service Manager jobs in Rochester, NH? For Customer Service Manager jobs in Rochester, NH, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Rochester, NH look for? The top searched job categories for Customer Service Manager jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Customer Service Manager jobs? Cities near Rochester, NH with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Customer Service Manager - Manufacturing Industry

Customer Service Manager - Manufacturing Industry

Leddy Group

Dover, NH • On-site

$95K - $120K/yr

Other

Posted 6 days ago

Job description

Customer Service Manager – Manufacturing Industry

Our successful manufacturing client needs a Customer Service Manager for their team! This direct-hire, hybrid role is perfect for a thoughtful leader with a minimum of three years of customer service experience.

Responsibilities of the Customer Service Manager – Manufacturing

  • Manage, train, mentor, and review performance of customer service team
  • Identify opportunities to improve customer service experience, create engaged customers, and facilitate organic growth
  • Prepare knowledge-based materials and custom product quotes
  • Communicate directly with customers as needed to gather feedback, resolve issues, and ensure their needs are met
  • Inform organization stakeholders of changes to customer demand, technical requirements, or other potential impacts to the business
  • Compile reports and analyze statistics
  • Foster a safe, customer-focused work environment

Qualifications of the Customer Service Manager – Manufacturing

  • Associate degree or equivalent
  • 3-5 years of experience in a related customer service role
  • Extensive knowledge of customer service principles
  • Previous experience in a manager role preferred
  • Knowledge of MRP or other computer systems and proficiency with Microsoft Office Suite (Excel, Word, Outlook)
  • Excellent communication and relationship-building skills
  • Strong problem-solving and decision-making abilities

This Manufacturing Customer Service Manager role offers $95K-$120K/year, DOE. We look forward to connecting with you!


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