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Customer Service Manager Jobs in Rochester, NH (NOW HIRING)

United Ag & Turf, NE

Service Manager

Pembroke, NH · On-site

$80K - $100K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Manage service repairs and assign jobs and work areas to employees in the Service Department ...

United Ag & Turf NE, LLC

Service Manager

Pembroke, NH · On-site

$80K - $100K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Manage service repairs and assign jobs and work areas to employees in the Service Department ...

United Ag and Turf

Service Manager

Pembroke, NH · On-site

$80K - $100K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Manage service repairs and assign jobs and work areas to employees in the Service Department ...

Trek Bicycle

Service Manager

Concord, NH · On-site

$15K/mo

We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job Location Trek Store Concord Summary As Service Manager, you'll be the ...

Trek Bicycle Corporation

Service Manager

Concord, NH · On-site

$15K/mo

We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job LocationTrek Store Concord Summary As Service Manager, you'll be the ...

Adecco

Customer Service

Pittsfield, NH

$22.70/hr

Customer Service Position Type: Temp-to-Hire Openings: 3 Positions Available Shift Options: * 1st ... Self-motivated with strong time management skills. * Ability to work independently as well as ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rochester, NH

Customer Service Manager information

See Rochester, NH salary details

$24K

$56.8K

$98.8K

How much do customer service manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for customer service manager in Rochester, NH is $56,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rochester, NH? The most popular types of Customer Service jobs in Rochester, NH are:
What are popular job titles related to Customer Service Manager jobs in Rochester, NH? For Customer Service Manager jobs in Rochester, NH, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Rochester, NH look for? The top searched job categories for Customer Service Manager jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Customer Service Manager jobs? Cities near Rochester, NH with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rochester, NH as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $56,764 per year, or $27.3 per hour.

Customer Service Manager - Nights & Weekends Required

Concord Food Co-op

Concord, NH • On-site

Full-time

Posted 2 days ago

New

Job description

Job Type
Full-time
Description
Job Summary
Oversees and is responsible for the regular functions of the Front End department
About Concord Food Cooperative
Concord Food Co-op is a natural foods grocery store, bakery, and café with locations in Concord, NH and New London, NH. A pillar of Main St., the Co-op strives to support and enhance the New Hampshire community by only stocking ethically-sourced natural foods and through positive cooperative action in-store and in the community.
Essential Job Duties
  • Supervise, schedule, and manage timecards for the Front End staff.
  • Financial accountability, cash office closing procedures, bank deposits, etc.
  • Facilitate company growth through improved customer service and engagement.
  • Communication with staff members should be clear, direct, and respectful in a style appropriate to a "cooperative" work environment.
  • Recruit, mentor and develop customer service staff members and nurture an environment where they can excel through encouragement and empowerment.
  • Develop service procedures, new-hire trainings, policies and standards as needed.
  • Promote team building and motivate staff to accomplish assigned goals.
  • Take corrective counseling measures and/or disciplinary action as needed for staff, according to our Employee Handbook.
  • Acts as MOD when needed and is responsible for overall store operations.
  • "Lead by example" following Co-op policies and procedures. Be an example to all store personnel by being well versed in store policies and procedures.
  • Ensure employee evaluations are thorough and completed on time.
  • Oversee eShop/Curbside operations.
  • Works closely with the Marketing Department to ensure Marketing and Outreach programs run smoothly for operations.

Additional Duties
  • Act as a company representative when dealing with vendors and local businesses, etc.
  • Assist in special projects/duties as assigned by Store Manager and/or General Manager.

Requirements
Essential Skills
  • Experience in retail food store environment (preferably in natural foods industry) with knowledge in operations.
  • Management experience: hiring, training, terminating, and evaluating personnel.
  • Good customer service skills for both internal and external customers
  • Strong attention to detail and good organizational skills
  • Good time management skills
  • Ability to handle multiple demands, work under time pressures, and meet deadlines
  • Willingness to be open, to learn, and to take on new responsibilities/challenges
  • Demonstrate objectivity, neutrality, and calmness under pressure
  • Ability to take direction and work independently
  • Good computer skills and familiarity with Microsoft applications, email, etc.

Essential Mental & Physical Requirements
  • Works independently with limited guidance
  • Performs a variety of tasks independently as dictated by organizational demands
  • Relates information to diverse individuals both orally and in writing
  • Must have good analytical ability and be proficient in math
  • Standing, bending, walking, reaching and sitting
  • Ability to climb up and down ladders and stairs
  • Ability to lift up to 50 lbs.

Experience and Educational Requirements
  • A minimum of three years' experience in a Customer Service Manager role or an Associate degree and 1 year of applicable experience.

Other Qualifications
  • Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA & other federal, state & local standards - including meeting qualitative and/or quantitative productivity standards
  • Ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA & other federal, state and local standards
  • Compliance with all personnel policies

Important Disclaimer Notice
The job duties, elements and responsibilities, skills, functions, experience, educational factors, requirements, and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The Co-op does reserve the right to revise this job description at any time and require employees to perform other job duties as assigned.

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