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Customer Service Assistant Jobs in Rochester, NH

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Customer Service Assistant information

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$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for customer service assistant in Rochester, NH is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

Is CSR a good entry level position?

Customer Service Assistant roles are typically considered good entry-level positions because they often require minimal prior experience and focus on developing communication and problem-solving skills. These roles usually involve working with customer management systems and may require basic computer skills, making them accessible for those starting their careers.

What is a Customer Service Assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

Is a CSA job stressful?

A Customer Service Assistant (CSA) job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, training, and individual coping skills.

What Is a Customer Service Assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by Customer Service Assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

How can I make 2000 a week working from home?

A Customer Service Assistant can increase earnings by working multiple shifts, taking on overtime, or handling high-volume accounts. Developing strong communication skills and using remote customer service tools can improve productivity and earning potential, but reaching $2000 weekly typically requires additional roles or freelance opportunities in customer support or related fields.

What is the work of a Customer Service Assistant?

A Customer Service Assistant provides support to customers by answering questions, resolving issues, and assisting with product or service inquiries. They often work in retail, call centers, or service environments, using communication skills and sometimes customer management tools to ensure a positive experience.
More about Customer Service Assistant jobs
What are the most commonly searched types of Customer Service jobs in Rochester, NH? The most popular types of Customer Service jobs in Rochester, NH are:
What are popular job titles related to Customer Service Assistant jobs in Rochester, NH? For Customer Service Assistant jobs in Rochester, NH, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant jobs in Rochester, NH look for? The top searched job categories for Customer Service Assistant jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Customer Service Assistant jobs? Cities near Rochester, NH with the most Customer Service Assistant job openings:
Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Rochester, NH as of June 2026, with employment types broken down into 1% As Needed, 64% Full Time, 18% Part Time, 3% Temporary, 13% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $40,765 per year, or $19.6 per hour.
Customer Service Assistant I Float (CSA) (Bank)

Customer Service Assistant I Float (CSA) (Bank)

Partners Bank

York, ME

$17 - $23.50/hr

Other

Posted 16 days ago

Job description

Customer Service Assistant I (CSA) Float
Department: Branch Administration
Reports to: Branch Manager/Assistant Branch Manager
Supervises: None
Status: Full-Time / Non-exempt / Onsite only
Must already be authorized to work in the United States. Relocation is not provided.
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Summary for the Customer Service Assistant I (CSA) Float:
The incumbent performs a variety of teller and customer service duties as needed. Is highly proficient in the processing of teller transactions, and able to complete basic customer service related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Working within established guidelines, policies and procedures, the individual will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Bank's various deposit and electronic banking products and services is required. Using needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers' needs.
Job Requirements for the Customer Service Assistant I (CSA) Float:
  • Minimum of one year of teller or customer service banking experience in a branch or call center environment.
  • Strong sales, service, interpersonal and communication skills.
  • Interacts well with others and enjoys working with a variety of people in a team environment.
  • Strong organizational, technical and computer skills.
  • Adapts well to change and is able to effectively multitask.
  • Strong knowledge of teller and customer service processes, policies, guidelines and procedures.
  • Satisfactory product knowledge of banking products and service with ability for further development.
Specific Job Functions for the Customer Service Assistant I (CSA) Float:
  • Highly proficient in the processing of various teller transactions and routine customer service-related tasks and functions.
  • Able to identify cross sell opportunities and respond to various customers' inquiries to recommend appropriate products or solutions to meet their needs.
  • Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc.
  • Maintain and balance a cash drawer accurately and efficiently.
  • Provide a high level of service to customers, coworkers and team members.
  • Understand and follow various policies, guidelines and procedures including security, compliance and operations.
  • Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge.
  • May float to another local branch to cover staffing if needed.
  • Performs additional duties as required.

This Job Description for the Customer Service Assistant I (CSA) Float describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.
Our generous benefits are listed on our website: Partners.Bank/about/careers/

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