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Customer Service Assistant information

See Durham, NH salary details

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$19

$27

How much do customer service assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service assistant in Durham, NH is $19.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.40 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Durham, NH?

The most popular types of Customer Service jobs in Durham, NH are:

What are popular job titles related to Customer Service Assistant jobs in Durham, NH?

For Customer Service Assistant jobs in Durham, NH, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Durham, NH look for?

The top searched job categories for Customer Service Assistant jobs in Durham, NH are:

What cities near Durham, NH are hiring for Customer Service Assistant jobs?

Cities near Durham, NH with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Durham, NH as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $40,844 per year, or $19.6 per hour.

Customer Service Assistant Part-time (Bank)/Req 1191 Onsite Only

Partners Bank

Sanford, ME • On-site

$16.50 - $22.75/hr

Other

Posted 28 days ago

Job description

Customer Service Assistant I (CSA) – Part-Time

Department: Branch Administration

Reports to: Branch Manager/Assistant Branch Manager

Supervises: None

Status: Part Time – 29 hours per week / Non-exempt / On-Site Only

Must already be authorized to work in the United States. Relocation is not provided.

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.

Summary for Part-Time Customer Service Assistant (CSA):

  • Perform a variety of teller and customer service duties as needed.
  • Highly proficient in the processing of teller transactions, and able to complete basic customer service-related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc.
  • Working within established guidelines, policies and procedures, the CSA will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution.
  • Strong knowledge of the Bank’s various deposit and electronic banking products and services is required.
  • Using needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers’ needs.

Job Requirements for Part-Time Customer Service Assistant (CSA):

  • Minimum of one year of teller or customer service banking experience in a branch or call center environment.
  • Strong sales, service, interpersonal and communication skills.
  • Interacts well with others and enjoys working with a variety of people in a team environment.
  • Strong organizational, technical and computer skills.
  • Adapt well to change and is able to effectively multitask.
  • Strong knowledge of teller and customer service processes, policies, guidelines and procedures.
  • Satisfactory product knowledge of banking products and service with ability for further development.

Specific Job Functions for Part-Time Customer Service Assistant (CSA):

  • Highly proficient in the processing of various teller transactions and routine customer service related tasks and functions.
  • Able to identify cross sell opportunities and respond to various customers’ inquiries to recommend appropriate products or solutions to meet their needs.
  • Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc.
  • Maintain and balance a cash drawer accurately and efficiently.
  • Provide a high level of service to customers, coworkers and team members.
  • Understands and follow various policies, guidelines and procedures including security, compliance and operations.
  • Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge.
  • Perform additional duties as required.

This Job Description for the Part-Time customer Service Assistant describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.

Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.


Compensation details: 18-23.63 Hourly Wage


PI78654a314d84-37820-41267426

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