ZipRecruiter

Log In

1

Customer Service Assistant Jobs in Durham, NH (NOW HIRING)

kennebunksavings

Customer Service Assistant II

York, ME · On-site

$17 - $23.50/hr

They will be knowledgeable of our company's products and services to effectively meet the customer's needs and provide a superior level of customer service. Essential Functions (3): * Transaction ...

New

Kennebunk Savings

Customer Service Assistant II

York, ME · On-site

$18.76 - $24.78/hr

They will be knowledgeable of our company's products and services to effectively meet the customer's needs and provide a superior level of customer service. Essential Functions (3): * Transaction ...

New

Kennebunk Savings

Customer Service Assistant II

York, ME · On-site

$17 - $23.50/hr

They will be knowledgeable of our company's products and services to effectively meet the customer's needs and provide a superior level of customer service. Essential Functions: * Transaction ...

New

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Assistant JobsCustomer Service Assistant Jobs in Durham, NH

Customer Service Assistant information

See Durham, NH salary details

$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service assistant in Durham, NH is $19.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.40 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Durham, NH?

The most popular types of Customer Service jobs in Durham, NH are:

What are popular job titles related to Customer Service Assistant jobs in Durham, NH?

For Customer Service Assistant jobs in Durham, NH, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Durham, NH look for?

The top searched job categories for Customer Service Assistant jobs in Durham, NH are:

What cities near Durham, NH are hiring for Customer Service Assistant jobs?

Cities near Durham, NH with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Durham, NH as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $40,844 per year, or $19.6 per hour.

Customer Service Assistant II

kennebunksavings

York, ME • On-site

$17 - $23.50/hr

Full-time

Posted 2 days ago

New

Job description

Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our Core Values– Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief. They guide our day to day actions – from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings.

Scope of Work:

The individual in this role will be highly proficient in processing transactions, may open new accounts, completes more complex customer requests and provides problem resolution. This individual may be responsible for the daily operation of the vault cash and/or oversee end of day processing activities.  They will be knowledgeable of our company’s products and services to effectively meet the customer’s needs and provide a superior level of customer service.

Essential Functions (3):

  • Transaction Processing & Cash Handling - Process a variety of transactions accurately and efficiently, which may include deposits, withdrawals, loan payments, check cashing, accurately verifies incoming / outgoing cash, including daily balancing of cash drawer and vaults.  May also serve as vault custodian, responsible for the daily operation of the main cash vault.
  • Customer Experience – Displays the following attributes: projects a positive image, friendly, outgoing, professional, courteous, resolves problems quickly and efficiently, and is respectful to customers.
  • Product Knowledge and/or Sales – Maintains a working knowledge of company products and services in order to communicate effectively with customers. Proficient in using a variety of systems and software applications.  May open new accounts, complete complex account maintenance requests and provide qualified referrals to other business lines. Meets assigned sales/referral goals if applicable.

Other Duties & Responsibilities:

  • Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
  • Understands, supports and adheres to organizational policies and procedures
  • Consistently emphasizes the importance of teamwork in the department and company at large
  • Responsible for keeping abreast of company news and information
  • Responsible for completing required training and policy review
  • May serve on various committees
  • Willingness to take on additional tasks and duties

Certifications &Licenses Required:

  • N/A

Desired Knowledge, Skills & Abilities:

  • Displays high level of regard for trust and confidentiality
  • Working knowledge of Microsoft Office Products
  • Displays strong written and verbal communication skills
  • Displays strong organization skills and the ability to multi-task to meet established deadlines
  • Demonstrates a high level of accuracy and attention to detail
  • Effectively uses analytical skills to solve technical, as well as, non-technical problems
  • Prior knowledge of banking regulations is preferred
  • Ability to adapt to change

Desired Job Experience:

  • 1-2 years of related experience in financial services
  • Experience in a professional, service focused and fast-paced environment

Desired Education:

  • High school or General Education Diploma

Working Conditions & Minimum Physical Requirements:

  • Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards 
  • Dexterity of hands and fingers to operate a computer and other office equipment
  • Lifting and moving of moderately heavy objects on occasion
  • Standing for extended periods of time

External and internal applicants, as well as position incumbents who become disable as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Last Updated 04/29/2022

Apply