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Customer Service Help Desk Jobs in Texas (NOW HIRING)

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for ... Strong troubleshooting and customer support skills Preferred Skills * Associate's degree in ...

Help Desk Technician/Dispatcher

Houston, TX · On-site

$19 - $25.75/hr

The ideal candidate will have a solid background in locksmith. dispatcher, triage service work, help desk support, and customer service. You will be the first point of contact for our customers and ...

Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Purple Communications, Inc. is a leading provider of communication services for the deaf and hard ... Customer-focused and problem-solver • Minimum 5 years of experience as a Help Desk Technician in ...

Help Desk Analyst

Austin, TX · Hybrid

$23.25 - $24/hr

Help Desk Analyst Hybrid | Monday-Friday | Day Shift Our client is growing their Help Desk team and ... services. We accelerate business transformation for our customers. Our expertise in strategy ...

Technical Help Desk Agent

El Paso, TX · On-site

$15.50 - $19.75/hr

We're looking for Technical Helpdesk Agents who are passionate about helping customers and ... and services. Key Responsibilities * Provide technical support for company websites, web ...

Help Desk Specialist

San Antonio, TX · On-site

$59K - $106K/yr

Leidos currently has a need for a Help Desk Specialist responsible Support and sustain Air Force ... The technician will be responsible for documenting all work in the customers service management ...

Help Desk Analyst

Austin, TX · Hybrid

$23.25 - $24/hr

Help Desk Analyst Hybrid | Monday-Friday | Day Shift Our client is growing their Help Desk team and ... services. We accelerate business transformation for our customers. Our expertise in strategy ...

Help Desk Specialist

San Antonio, TX · On-site

$59K - $106K/yr

Leidos currently has a need for a Help Desk Specialist responsible Support and sustain Air Force ... The technician will be responsible for documenting all work in the customers service management ...

Help Desk

Irving, TX

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining ... Should have an excellent voice on the phone, great customer service skills, decent spelling and ...

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Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

High school diploma or equivalent; associate's degree or IT certifications a plus * 1+ year of experience in a help desk, technical support, or customer-facing role (or equivalent coursework/training)

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining ... Should have an excellent voice on the phone, great customer service skills, decent spelling and ...

Sr. Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Deliver exceptional customer service while communicating technical concepts clearly to non-technical users. Qualifications & Experience: * Minimum of 4 years in IT support, help desk, or desktop ...

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

Deliver exceptional customer service while communicating technical concepts clearly to non-technical users. Qualifications & Experience: * Minimum of 4 years in IT support, help desk, or desktop ...

Sr. Help Desk Technician

Austin, TX · On-site

$95K - $110K/yr

Deliver exceptional customer service while communicating technical concepts clearly to non-technical users. Qualifications & Experience: * Minimum of 4 years in IT support, help desk, or desktop ...

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... This exciting opportunity will assist in building and being part of a Global IT Service Desk for ...

Showing results 21-40

Customer Service Help Desk information

What is a customer service help desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

What are the key skills and qualifications needed to thrive as a customer service help desk professional?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.

What are some common challenges faced by customer service help desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

Is a customer service help desk a stressful job?

A customer service help desk can be stressful due to high call volumes, difficult customer interactions, and the need for quick problem resolution. However, stress levels vary depending on the work environment, workload, and individual coping skills, and training in communication and problem-solving can help manage stress.

What are popular job titles related to Customer Service Help Desk jobs in Texas?

For Customer Service Help Desk jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Service Help Desk jobs in Texas look for?

The top searched job categories for Customer Service Help Desk jobs in Texas are:

What cities in Texas are hiring for Customer Service Help Desk jobs?

Cities in Texas with the most Customer Service Help Desk job openings:

Infographic showing various Customer Service Help Desk job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Help Desk Analyst

Ubertal Inc

San Antonio, TX • On-site

$18.50 - $25.25/hr

Contractor

Re-posted 19 days ago


Job description

Job Title: Help Desk Support Analyst
Location: San Antonio, TX
Duration: 8-month contract
 

We are hiring for the role of Help Desk Support Analyst. Below are the key details:

Role Overview
Provide first-level technical support to users, resolving hardware, software, and system issues while ensuring efficient documentation and escalation.

Key Responsibilities
• Provide first-level support for hardware, software, and system issues
• Diagnose and resolve user-reported technical problems
• Document incidents and resolutions in a ticketing system
• Configure, troubleshoot, and deploy laptops and related equipment
• Perform remote support and software installations
• Coordinate repairs with external vendors
• Support Microsoft Office, Windows OS, email, and helpdesk tools
• Assist with basic networking and connectivity issues

Required Skills & Experience
• 2+ years of help desk or technical support experience
• Strong knowledge of Windows operating systems
• Experience with Microsoft Office Suite and common business applications
• Familiarity with networking and database concepts
• Strong troubleshooting and customer support skills

Preferred Skills
• Associate’s degree in Computer Science or related field
• A+ or Microsoft Desktop Support certification

Education
• High School Diploma or GED required