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Customer Service Coordinator Jobs in Decatur, GA

Yancey Bros.co

Service Coordinator

Conley, GA · On-site

$19 - $24.25/hr

The Service Coordinator acts as the primary hub for the service department. As the Service ... Provide updates to customers on services and invoices both in person and over the phone.

Yancey Bros.

Service Coordinator

Conley, GA · On-site

$19 - $24/hr

The Service Coordinator acts as the primary hub for the service department. As the Service ... Provide updates to customers on services and invoices both in person and over the phone.

Yancey Bros Co

Service Coordinator

Conley, GA · On-site

$19 - $24.25/hr

The Service Coordinator acts as the primary hub for the service department. As the Service ... Provide updates to customers on services and invoices both in person and over the phone.

Genuine Parts Company

Service Coordinator

Marietta, GA · On-site

$18 - $22.75/hr

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). * Collects data from Service Technician to quote customer. * Influences Motion Industries' gross ...

FirstKey Homes

Service Coordinator

Marietta, GA · On-site

$18.75 - $23.75/hr

Familiarity with work order and customer service management systems. * Bilingual in Spanish ... Vendor & Technician Coordination - Ability to schedule, track, and follow up on service tasks with ...

Westrock

Coord, Customer Service

Smyrna, GA · On-site

$17.50 - $23/hr

General Information Job ID ATR64096 Posting Job Title Coord, Customer Service Locations GA Smyrna Employment Type Full Time Date Posted 03-Sep-2026 Relocation Support No Description & Requirements ...

Smurfit Westrock

Coord, Customer Service

Smyrna, GA · On-site

$17.50 - $23/hr

General Information Job ID ATR64096 Posting Job Title Coord, Customer Service Locations GA Smyrna Employment Type Full Time Date Posted 03-Sep-2026 Relocation Support No Description & Requirements ...

FirstKey Homes

Service Coordinator

Marietta, GA · On-site

$18 - $22.75/hr

Familiarity with work order and customer service management systems. * Bilingual in Spanish ... Vendor & Technician Coordination - Ability to schedule, track, and follow up on service tasks with ...

Mercer Advisors

Client Service Coordinator

Atlanta, GA · On-site

$23 - $26/hr

Client Service Coordinator Atlanta Why Work at Mercer Advisors? For more than 40 years, Mercer ... with a customer service focusFinancial services industry a plus Certifications: - Notary ...

Colliers International

Client Service Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

Join our team as a Client Services Coordinator in Atlanta, GA. Who you are You're a marketing and ... You bring a customer service-oriented attitude who thrives in a deadline-driven and fast-paced ...

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All JobsCustomer Service JobsCustomer Service Coordinator JobsCustomer Service Coordinator Jobs in Decatur, GA

Customer Service Coordinator information

See Decatur, GA salary details

$12

$19

$27

How much do customer service coordinator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service coordinator in Decatur, GA is $19.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.07 per hour, depending on experience, location, and employer.

What is a customer service coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What skills do you need to be a customer service coordinator?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.

How does a customer service coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

More about Customer Service Coordinator jobs

What are the most commonly searched types of Customer Service jobs in Decatur, GA?

The most popular types of Customer Service jobs in Decatur, GA are:

What job categories do people searching Customer Service Coordinator jobs in Decatur, GA look for?

The top searched job categories for Customer Service Coordinator jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Service Coordinator jobs?

Cities near Decatur, GA with the most Customer Service Coordinator job openings:

Customer Service Coordinator jobs near you
Infographic showing various Customer Service Coordinator job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,171 per year, or $19.8 per hour.

Service Coordinator

Conley, GA • On-site

Yancey Bros.co
See more jobs at Yancey Bros.coexternal

$19 - $24.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Who We Are:

From Georgia. For Georgia.  Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service.  From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs.  This all starts with our greatest asset…our employees.

What You Will Be Doing:

The Service Coordinator acts as the primary hub for the service department.  As the Service Coordinator you will be responsible for coordinating repair work with customers & technicians, paying invoices and providing overall administrative duties for the department.

Primary Responsibilities:
  • Schedule, quote, and discuss repair services with customers and technicians.
  • Provide updates to customers on services and invoices both in person and over the phone.
  • Communicate with management about any issues related to invoicing, customer complaints, and technician needs.
  • Dispatch field service technicians to customer sites.
  • Open work orders and updating systems with service history.
  • Process and close work orders for completed work.
  • Create purchase order numbers and code invoices for accounts payable.
Additional Responsibilities:
  • Adherence to all Yancey Bros. Co. Safety procedures and standards.
  • Other administrative duties as assign by manager.
Who We Are Looking For:

To be successful in this position you should have a prior experience in an administrative role, be able to provide a superior customer experience, have excellent problem solving skills and be able to work independently.  This position will place you in both and office and shop setting.

Education/Experience:
  • High school or equivalent
Required Qualifications/Skills:
  • At least two (2) years as an administrative assistant or similar role
  • Proficient with Outlook, Excel (formulas, charts, graphs), Word and PowerPoint
  • At least two (2) years assisting customers with accounts in person and over the phone
Preferred Qualifications/Skills:
  • One (1) year experience as a Service Coordinator or Service Writer in the automotive/truck/heavy equipment industry
Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

  • Safety: We value the lives and health of our team and customers above all else.
  • Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
  • Teamwork: We work as one across our organization for the benefit of our customers.
  • Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
  • Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

  • Acting in a safe manner
  • Exhibiting honesty and integrity
  • Acting in a fair and ethical manner
  • Team mentality
  • Delivering quality results
  • Embraces change / improvement
  • Exhibiting superior customer service skills
  • Exhibiting pride and ownership
  • Working with a sense of urgency
  • Exhibiting a winning attitude 
What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure
  • Competitive Compensation
  • Individual Bonus Opportunities Available
  • 401k Plan Strong Company Match
  • Employee Profit Sharing
  • Financial Wellness Coaching
Employee Wellness Program
  • Medical, Vision, Dental Insurance
  • Prescription Drug Coverage
  • Flexible Spending Accounts
  • Short & Long Term Disability
  • Group Life Insurance
Personal Time Off
  • Paid Holidays
  • Paid Sick Leave 
Career Development
  • Tuition Reimbursement
  • Ongoing Training 
  • Advancement Opportunities

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