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Customer Service Assistant Jobs in Rome, NY (NOW HIRING)

Volo's Auto Supply

ASSISTANT MANAGER

Rome, NY · On-site

$17 - $22/hr

Customer Support & Service: - Assist in building and maintaining strong relationships with wholesale and retail customers. - Support the store's commitment to industry-leading customer service ...

Carrier

Sr. Customer Service Associate

East Syracuse, NY · On-site

$64K - $129K/yr

... * Assist with the maintenance and updating of customer-specific tracking tools and reporting ... High School Diploma or GED * 4+ years of customer service or order management. * 1+ years of ...

Family Dollar

Customer Service Associate I

Barneveld, NY · On-site

$13.75 - $19/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Duties include, but are not limited to, the following: * Assist customers with questions and ...

Dollartree

Customer Service Associate I

Ilion, NY · On-site

$13 - $17.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Liverpool, NY · On-site

$14 - $19.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Utica, NY · On-site

$14.75 - $20.50/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Whitesboro, NY · On-site

$13.75 - $18.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Carrier

Sr. Customer Service Associate

East Syracuse, NY · On-site

$64K - $129K/yr

... * Assist with the maintenance and updating of customer-specific tracking tools and reporting ... High School Diploma or GED * 4+ years of customer service or order management. * 1+ years of ...

Family Dollar

Customer Service Associate I

Liverpool, NY · On-site

$14 - $19.25/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Duties include, but are not limited to, the following: * Assist customers with questions and ...

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Customer Service Assistant information

See Rome, NY salary details

$11

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How much do customer service assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service assistant in Rome, NY is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.63 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Rome, NY?

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For Customer Service Assistant jobs in Rome, NY, the most frequently searched job titles are:

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Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,436 per year, or $19 per hour.

Digital Customer Service Representative

Community Financial System, Inc.

Syracuse, NY • On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Overview
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
Works well independently under minimal supervision while being primarily responsible for reviewing online deposit applications for Online Account Opening. Provide quality customer service on the telephone and online. Assist with administration of the Meridian Link application. Promote and sell bank products and services as applicable.
Essential Duties:
  • Strong understanding of Meridian Link, XPerience, Argo, and other systems necessary to perform responsibilities.
  • Maintain strong knowledge of account opening processes, CIP, and heightened awareness of BSA/Fraud risks associated with opening an account, when not face-to-face with a customer.
  • Provide input for administration of the Meridian Link system and related procedural documentation.
  • Monitor queues of incoming Online Account Opening deposit applications.
  • Review applications for acceptance/declination.
  • Redirect concerns to BSA/Fraud for input on decisioning as directed by Team Leader.
  • Track receipt of opening deposit funds (checks, ACH, transfers, credit card processing)
  • Onboard customers through account opening process (i.e., order checks, debit card, follow-up welcome calls and/or letters, etc.)
  • May approve overdrafts for online banking customers.
  • Assists and cooperates with branches, operations, electronic banking and other departments to provide service, solve problems and achieve bank goals
  • Determines customer needs, explains and sells products based on customer inquiries
  • Provides assistance to customers using quality service standards. Assists customers with requests and problems by telephone and online. (Such items may include stop payments, balance discrepancies, loan information, etc.)
  • Work to achieve bank sales goals during follow-up calls and letters
  • Determine and refer future prospecting efforts to applicable employees based on customer inquiries.
  • Perform special projects or handle specific administrative tasks as assigned by Branch Administration Management.
  • Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

Ancillary Duties:
  • As an integral member of the Bank and Branch Administration, this position is also responsible to provide assistance wherever necessary to assist the Bank and department in achieving their goals.

Qualifications
Education/Training/Requirements:
  • A High School Diploma or equivalent; internal product knowledge seminars.
  • All applicants must be 18 years of age or older.

Skills:
  • Accuracy, proficient math, excellent oral and written interpersonal and communication skills
  • Thorough knowledge of Bank products and strong knowledge of account opening process (including CIP, BSA/Fraud)
  • Strong decision making skills.
  • Aptitude for and interest in understanding software programs.

Experience:
  • A minimum of three (3) years branch customer service experience required.

Other Job Information
Hours: 40 hours per week
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
Minimum
USD $19.00/Hr.
Maximum
USD $25.60/Hr.

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