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Overnight Customer Service Jobs in Rome, NY (NOW HIRING)

Customer Service

Syracuse, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Customer Service

Syracuse, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Customer Service

North Syracuse, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Customer Service

Syracuse, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Customer Service

Syracuse, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Customer Service Representative Location: Deansboro, NY Company: Buell Fuels & Center State Propane Department: Client Services About Us Buell Fuels & Center State Propane are fast-growing, family ...

Customer Service Associate

New Hartford, NY · On-site

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

New

Customer Service Associate

Rome, NY

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Cazenovia, NY

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

New Hartford, NY

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

New

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Overnight Customer Service information

See Rome, NY salary details

$9

$17

$25

How much do overnight customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for overnight customer service in Rome, NY is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What is an overnight customer service?

Overnight customer service jobs involve assisting customers during overnight hours, typically outside of regular business times. Employees in these roles may answer phone calls, respond to emails or chats, and resolve customer issues or inquiries. These positions are common in industries that require 24/7 support, such as hospitality, retail, financial services, and tech companies. Overnight shifts usually run from late evening to early morning and may offer shift differentials or other incentives. Strong communication skills and the ability to work independently are important for success in this role.

What are some common challenges faced by overnight customer service representatives, and how can they be managed?

Overnight Customer Service representatives often encounter challenges such as handling high volumes of inquiries with limited immediate supervision and managing customer issues that may be more urgent due to the late hours. Additionally, working overnight shifts can impact personal routines and require strong self-motivation. Successful representatives typically develop effective time-management skills, maintain clear communication with team members during shift changes, and utilize available resources to resolve issues efficiently. Employers often provide training and support to help overnight staff adapt and thrive in this unique work environment.

What is the difference between Overnight Customer Service vs Customer Support Specialist?

AspectOvernight Customer ServiceCustomer Support Specialist
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on company
Work EnvironmentCall centers, remote, or office settings with night shiftsOffice, remote, or call centers during regular business hours
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service skills
Industry UsageCommon in retail, tech, and service industries with 24/7 supportUsed across various industries for client interaction and support

Overnight Customer Service roles focus on providing support during night hours, often requiring specific shift schedules. Customer Support Specialists typically work during regular hours but share similar skills and credentials. The main difference lies in the work hours and environment, with overnight roles catering to 24/7 operations and support specialists serving daytime needs.

What are the key skills and qualifications needed to thrive as an overnight customer service representative?

To thrive as an Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, resilience, and the ability to stay focused during night shifts are crucial soft skills for this role. These skills and qualities ensure that customer needs are met efficiently and professionally, even during off-peak hours when support is critical.
What are the most commonly searched types of Customer Service jobs in Rome, NY? The most popular types of Customer Service jobs in Rome, NY are:
What are popular job titles related to Overnight Customer Service jobs in Rome, NY? For Overnight Customer Service jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Overnight Customer Service jobs in Rome, NY look for? The top searched job categories for Overnight Customer Service jobs in Rome, NY are:
What cities near Rome, NY are hiring for Overnight Customer Service jobs? Cities near Rome, NY with the most Overnight Customer Service job openings:
Infographic showing various Overnight Customer Service job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,018 per year, or $17.8 per hour.

$15 - $25/hr

Full-time

PTO

Re-posted 28 days ago


Job description

Inside Sales Representative

Job Description

Do you love meeting new people? Do you focus on customer service? Then keep reading


How about growing your skills and income at a company where your attention to detail will be appreciated?


As the Inside Sales Representative, you will answer phones and sell Glass Doctor services.


We invest in our people and will make sure you have the training, tools, and process to be successful.

If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control over your income, apply at Glass Doctor today!


Your Responsibilities as the Inside Sales Representative

As a Glass Doctor ISR, you are a vital part of our team. You will be the person that seeks out top-notch customers while showing off your inside sales skills


Here’s what you’ll do:

. Front desk receptionist

· Be prepared to discuss in detail the features and benefits of Glass Doctor’s services.

· Utilize Glass Doctor’s literature, brochures, or flyers when appropriate.

· Enter all pertinent information in Contact Manager to have a record of your prospects, your existing customers and your activities and progress with all those accounts.

· Promptly responds to email requests to secure the opportunity.

· Maintain open lines of communications with ownership/management.


Here’s What You Need to Succeed as the Inside Sales Representative:

Excel at Exceptional Inside Sales: Personality that is upbeat, positive, and motivating with the ability to communicate with customers, peers and management in a clear, cheerful, easy to understand, voice.


Self-motivated individual, with the ability to listen and apply what is heard, to move the sale forward.


Requires a high degree of self-confidence, a driven determination to get the sale made, and a willingness to take on personal responsibility.


Have an Eye for Perfection: High degree of organization, with an outstanding work ethic. Honesty with the highest level of trustworthiness and the utmost integrity. Dress and personal hygiene appropriate for an office environment.,


Identify Additional Opportunities to Help the Customer: Our accounts view you as the trusted expert to make the best recommendations for their current and future needs.


Education and/or Experience

· Computer literacy and the ability to use standard applications

· Personality suitable to communication effectively with customers and fellow employees.

· Professional appearance and personality.

· Excellent interpersonal and communication skills (written and verbal).

· Must be self-motivated, energetic and results oriented.


This Job Is NOT For You If . . .

· You say things in your head like "A broken window - what’s the big deal?" To our customers, when glass breaks, it’s an emergency and safety issue. We take it as seriously as they do.

· You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team.


Here’s How We Take Care of Our Employees:

· Paid Training

· Bonuses & Incentives

· Benefits Package

· PTO and Vacation




At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us. Pay range is $15-$25 per hour depending on experience. Also, we have a bonus structure in place.


If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for?


APPLY TODAY!