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Overnight Customer Service Jobs in Rome, NY (NOW HIRING)

Robert Half

Customer Service Representative

Syracuse, NY · On-site

$19 - $20/hr

We are looking for a Customer Service Representative to support a manufacturing organization in Syracuse, New York. This Long-term Contract opportunity is ideal for someone who enjoys helping ...

Walgreens

Customer Service Associate

New Hartford, NY

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

New

Walgreens

Customer Service Associate

Utica, NY

$14.75 - $20.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Cazenovia, NY

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Lincare Holdings

Customer Service Rep

Liverpool, NY · On-site

$16.50 - $23/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Walgreens

Customer Service Associate

Rome, NY

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

New Hartford, NY · On-site

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

New

Circle K

Customer Service Representative

Oneida, NY · On-site

$16.25 - $22/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Hertz

Customer Service Associate

Syracuse, NY · On-site

$18.50/hr

The Full Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide ...

Walgreens

Customer Service Associate

New Hartford, NY · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Rome, NY · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Circle K

Customer Service Representative

Sylvan Beach, NY

$16 - $22/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Blossvale, NY · On-site

$15.25 - $20.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Walgreens

Customer Service Associate

New Hartford, NY · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Utica, NY · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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Showing results 21-40

All JobsCustomer Service JobsOvernight Customer Service JobsOvernight Customer Service Jobs in Rome, NY

Overnight Customer Service information

See Rome, NY salary details

$9

$17

$25

How much do overnight customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for overnight customer service in Rome, NY is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What is an overnight customer service?

Overnight customer service jobs involve assisting customers during overnight hours, typically outside of regular business times. Employees in these roles may answer phone calls, respond to emails or chats, and resolve customer issues or inquiries. These positions are common in industries that require 24/7 support, such as hospitality, retail, financial services, and tech companies. Overnight shifts usually run from late evening to early morning and may offer shift differentials or other incentives. Strong communication skills and the ability to work independently are important for success in this role.

What are some common challenges faced by overnight customer service representatives, and how can they be managed?

Overnight Customer Service representatives often encounter challenges such as handling high volumes of inquiries with limited immediate supervision and managing customer issues that may be more urgent due to the late hours. Additionally, working overnight shifts can impact personal routines and require strong self-motivation. Successful representatives typically develop effective time-management skills, maintain clear communication with team members during shift changes, and utilize available resources to resolve issues efficiently. Employers often provide training and support to help overnight staff adapt and thrive in this unique work environment.

What is the difference between Overnight Customer Service vs Customer Support Specialist?

AspectOvernight Customer ServiceCustomer Support Specialist
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on company
Work EnvironmentCall centers, remote, or office settings with night shiftsOffice, remote, or call centers during regular business hours
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service skills
Industry UsageCommon in retail, tech, and service industries with 24/7 supportUsed across various industries for client interaction and support

Overnight Customer Service roles focus on providing support during night hours, often requiring specific shift schedules. Customer Support Specialists typically work during regular hours but share similar skills and credentials. The main difference lies in the work hours and environment, with overnight roles catering to 24/7 operations and support specialists serving daytime needs.

What are the key skills and qualifications needed to thrive as an overnight customer service representative?

To thrive as an Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, resilience, and the ability to stay focused during night shifts are crucial soft skills for this role. These skills and qualities ensure that customer needs are met efficiently and professionally, even during off-peak hours when support is critical.
What are the most commonly searched types of Customer Service jobs in Rome, NY? The most popular types of Customer Service jobs in Rome, NY are:
What are popular job titles related to Overnight Customer Service jobs in Rome, NY? For Overnight Customer Service jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Overnight Customer Service jobs in Rome, NY look for? The top searched job categories for Overnight Customer Service jobs in Rome, NY are:
What cities near Rome, NY are hiring for Overnight Customer Service jobs? Cities near Rome, NY with the most Overnight Customer Service job openings:
Overnight Customer Service jobs near you
Infographic showing various Overnight Customer Service job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,018 per year, or $17.8 per hour.

Customer Service Representative

Robert Half

Syracuse, NY • On-site

$19 - $20/hr

Temporary

Re-posted 20 days ago

Job description

We are looking for a Customer Service Representative to support a manufacturing organization in Syracuse, New York. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing order-related requests, and working closely with internal teams to keep service operations running smoothly. In this role, you will serve as a key point of contact for customer communications while ensuring accuracy, responsiveness, and compliance with company standards.
Responsibilities:
• Respond to customer questions about product details, order progress, and service-related matters with accuracy and professionalism.
• Enter new orders and update existing order information in line with established procedures and documentation requirements.
• Coordinate with internal departments such as operations, sales, and logistics to address customer requests and move issues toward resolution.
• Escalate customer concerns to the appropriate teams when needed, ensuring timely follow-up and clear communication throughout the process.
• Conduct export compliance checks according to company guidelines before processing applicable transactions.
• Examine purchase orders, customer agreements, and related terms to confirm completeness and alignment with business requirements.
• Handle inbound and outbound customer communications to provide updates, clarify order information, and support ongoing account needs.• At least 1 year of experience in customer service, order processing, or a similar support role.
• Strong ability to manage inbound and outbound calls in a customer-focused and detail-oriented manner.
• Experience entering orders and making order changes with a high level of accuracy.
• Clear written and verbal communication skills for working with customers and internal stakeholders.
• Comfortable reviewing documents such as purchase orders and contractual terms with attention to detail.
• Ability to prioritize multiple requests and maintain responsiveness in a fast-paced environment.
• Proficiency in standard business systems and tools used for customer support and order management.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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