1

Virtual Customer Service Jobs in Rome, NY (NOW HIRING)

Virtual with in-person training Training Hours: 8:30-5pm EST Monday-Friday After Training Hours ... Respond to customer requests via telephone, providing excellent service to the company's customers ...

Virtual with in-person training Anticipated Class Start Date: 8/3/26 Duration: Contract Role ... Respond to customer requests via telephone, providing excellent service to company's customers who ...

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Customer Service

Syracuse, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Customer Service

Syracuse, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Customer Service

Syracuse, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Customer Service

North Syracuse, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Respond to customer requests via telephone, providing excellent service to company's customers with ... Use of video during interviews, coaching, weekly huddles, and virtual training. * Flexibility with ...

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Customer Service Representative Location: Deansboro, NY Company: Buell Fuels & Center State Propane Department: Client Services About Us Buell Fuels & Center State Propane are fast-growing, family ...

Customer Service Associate

New Hartford, NY

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

next page

Showing results 1-20

Virtual Customer Service information

See Rome, NY salary details

$9

$16

$24

How much do virtual customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for virtual customer service in Rome, NY is $16.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $17.31 per hour, depending on experience, location, and employer.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and CRM systems. Many employers also prefer prior experience in customer support and a reliable internet connection for remote work. Certifications in customer service or related fields can enhance your prospects.

What are the most commonly searched types of Customer Service jobs in Rome, NY?

The most popular types of Customer Service jobs in Rome, NY are:

What are popular job titles related to Virtual Customer Service jobs in Rome, NY?

For Virtual Customer Service jobs in Rome, NY, the most frequently searched job titles are:

What cities near Rome, NY are hiring for Virtual Customer Service jobs?

Cities near Rome, NY with the most Virtual Customer Service job openings:

Infographic showing various Virtual Customer Service job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,452 per year, or $16.1 per hour.

Customer Service Representative

Oriskany, NY • On-site

Axelon
Recruiting and Staffing Services • 501 - 1,000 employees

$20/hr

Other

This job post has expired today. Applications are no longer accepted.


Job description

Job Title

Pay Rate: $20 per hour

Summary

Location: Oriskany

Anticipated Class Start Date: 8/3/26

Work Mode: Virtual with in-person training

Training Hours: 8:30-5pm EST Monday-Friday

After Training Hours: Monday-Friday 8:00am – 11:00pm EST

Responsibilities
  • Respond to customer requests via telephone, providing excellent service to the company's customers who have or are looking to obtain a Life insurance policy through their employer.
  • Rely on instructions and pre-established guidelines to perform job functions.
  • Process transactions, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
  • Discuss various topics with customers, including enrolling or changing their life insurance amount, confirming or changing beneficiaries, policy provisions, coverage continuation upon retirement or leaving an employer, status of customer requests, and billing inquiries.
Requirements
  • High school diploma or equivalent is required.
  • Minimum 1 year of experience in the field or in a customer service role is preferred.
  • Ability to work from home with high-speed internet (500-650 kbps) and a secure, quiet place to work. Hotspots and use of Wi-Fi are not allowed; high internet speed and ability to use ethernet is required.
  • Ability to use video during interviews, coaching, weekly huddles, and virtual training.
  • Availability during the hours of operation of Monday-Friday 8:00am – 11:00pm EST with flexibility in shifts, which may change based on business needs.
Preferred Skills
  • Attendance and punctuality.
  • Ability to use reference materials effectively.
  • Strong class participation and interpersonal skills.
  • Grasp of material and decision-making skills.
  • Confidence in learning and technical skills.
  • Adaptability and flexibility in various situations.
Benefits
  • Company-issued equipment including a laptop, 2 monitors, keyboard, mouse, and docking station. Equipment must be returned within a week of assignment ending.

Axelon logo

About Axelon

Sourced by ZipRecruiter

Axelon is a leading staffing and recruiting firm headquartered in New York, NY, US. Rooted within the staffing solutions industry, it was established with a mission to connect and leverage talent worldwide. Its official website is axelon.com. Axelon provides a range of services from staffing solutions to consulting services. With decades of service delivery experience under their belt, they possess an unrivaled ability to deliver global talent across all industries and professions, including information technology, administrative, engineering, professional, and scientific sectors. Axelon places strong emphasis on collaborative values, tirelessly working to build strong relationships with clients, candidates, employees, and vendors alike.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

1977

Social media