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Remote Amazon Customer Service Jobs in Rome, NY (NOW HIRING)

HMG Careers

Remote Sales and Service Advisor

Ilion, NY · Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... Sales or customer service experience is advantageous but not mandatory. Your Qualifications:

HMG Careers

Sales and Service Agent Remote

Utica, NY · Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... Sales or customer service experience is advantageous but not mandatory. Your Qualifications:

HMG Careers

Remote Sales and Service Advisor

Marcy, NY · Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... Sales or customer service experience is advantageous but not mandatory. Your Qualifications:

HMG Careers

Remote Sales and Service Agent

Utica, NY · Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... Sales or customer service experience is advantageous but not mandatory. Your Qualifications:

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How much do remote amazon customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote amazon customer service in Rome, NY is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What is a Remote Amazon Customer Service job?

A Remote Amazon Customer Service job involves assisting customers with their inquiries, orders, and issues via phone, chat, or email from a home-based location. Employees provide support by resolving concerns, processing returns, and answering product-related questions. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. It is ideal for individuals who enjoy helping customers and prefer a flexible, work-from-home environment.

What are the key skills and qualifications needed to thrive in the Remote Amazon Customer Service position, and why are they important?

To thrive as a Remote Amazon Customer Service representative, you should have strong communication skills, problem-solving abilities, and previous experience in customer service roles, often backed by a high school diploma or equivalent. Familiarity with Amazon's internal CRM platforms, basic computer literacy, and ability to navigate multiple software tools simultaneously are key technical requirements. Exceptional patience, empathy, and adaptability help set top performers apart in managing a diverse customer base and high-volume workload. These skills and qualities are crucial for delivering outstanding support, resolving customer issues efficiently, and upholding Amazon's reputation for excellent service in a remote environment.

What does a typical day look like for a Remote Amazon Customer Service representative?

A typical day as a Remote Amazon Customer Service representative involves assisting customers via phone, chat, or email with inquiries related to orders, returns, or account issues. You will use Amazon’s internal systems to access customer data, process refunds or replacements, and troubleshoot common problems. Coordinating with other team members or departments may sometimes be necessary to resolve complex issues. While the role is fast-paced and can handle high volumes of requests, you will have access to training and support from supervisors and peers to help you succeed. This remote position offers a structured schedule and opportunities to develop skills that can lead to advancement within Amazon’s vast customer service network.
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Remote Amazon Customer Service jobs near you
Customer Service Representative

Customer Service Representative

Tailored Management

Oriskany, NY • Remote

$20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Customer Service Representative
Location: Oriskany, NY Must live within 1 hour commute
Training is Onsite (3-5 weeks)

Pay Rate: $20/hr (W2, Weekly Pay + Benefits)
Assignment Length: 3-6+ months (Extension/Conversion possible, based on performance, Business need)
Start Date: ASAP

Training & Schedule:
Training: 3 weeks (MonThu onsite, Fri virtual) | 8:00 AM 5:00 PM EST | No time off during training
Nesting: 2 weeks (extended training support
Post-Training: Remote with occasional onsite visits for meetings/events
Work Hours: Shifts between 8:00 AM 11:00 PM EST, MondayFriday (must be flexible)

Role Overview

Join the Dental Global Customer Solutions team as a Customer Care Advocate, providing professional, empathetic support to dental customers. Youll respond to calls and emails, research policy details, process transactions, and deliver exceptional service experiences.

Key Responsibilities

  • Handle inbound customer inquiries via phone/email
  • Provide accurate info on products, policies, and claims
  • Process requests using systems like Salesforce, Word, and Insight
  • Build trust through strong communication and empathy
  • Uphold service standards while resolving issues efficiently

Requirements

  • High School Diploma or GED
  • 1+ year customer service experience (call center, retail, or hospitality)
  • Comfortable navigating multiple computer systems and screens
  • Flexible availability MonFri, 8 AM 11 PM EST
  • Must live within 1 hour of Oriskany, NY

Preferred

  • Call center experience
  • Dental/insurance knowledge
  • Salesforce familiarity
  • Strong multitasking, listening, and typing skills
#TMCS
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About Tailored Management

Sourced by ZipRecruiter

Tailored Management is a premier staffing firm headquartered in Columbus, Ohio, United States. The company, functioning from its official website tailoredmanagement.com, operates within the Staffing and Recruiting industry. With a business model predicated on connecting the world's most prestigious companies with top talent for each specific hiring need, Tailored Management is a recognized titan within the industry. Since its establishment, the company has consistently focused on custom-fit, business-centric solutions which make it a trusted partner for clients ranging from Fortune 500 to small, tech start-ups. The core mission of Tailored Management is to 'transform staffing into a proactive, strategic partnership that fuels growth and success.'

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbus, OH, US

Year founded

1968

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