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Customer Service Assistant Jobs in Rome, NY (NOW HIRING)

Saab

Manager, Customer Service

East Syracuse, NY · On-site

$132K - $171K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Manager leads the definition, development, execution, and continuous ... Maintain awareness of each customer's unique requirements and contractual obligations. * Assist ...

Buell Fuel

Customer Service Representative

Deansboro, NY · On-site

$16 - $20/hr

  • Retirement

  • PTO

Client Services About Us Buell Fuels & Center State Propane are fast-growing, family-owned ... Analyze customer accounts and make necessary corrections or adjustments * Assist with accounts ...

Planet Fitness Inc.

Customer Service Representative

Utica, NY · On-site

$16.25 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Answer phones in a friendly manner and assist callers with a variety of questions. * The customer service representative will check in members, provide tours of the club and sign up new members, log ...

U-Haul

Customer Service Representative

Liverpool, NY · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Liverpool, NY

$16 - $17/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Cicero, NY · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Utica, NY · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Cicero, NY · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Liverpool, NY · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Cicero, NY

$16 - $17/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

The Boyd Group

CSR

East Syracuse, NY · On-site

$16 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... assistant. Preferred: 1 year in an auto body or similar work environment including previous ... customer service experience. Required Skills/Abilities Ability to function well in a fast past ...

U-Haul

Customer Service Representative

Utica, NY

$16 - $17/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

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All JobsCustomer Service JobsCustomer Service Assistant JobsCustomer Service Assistant Jobs in Rome, NY

Customer Service Assistant information

See Rome, NY salary details

$11

$18

$26

How much do customer service assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service assistant in Rome, NY is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.63 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Rome, NY?

The most popular types of Customer Service jobs in Rome, NY are:

What are popular job titles related to Customer Service Assistant jobs in Rome, NY?

For Customer Service Assistant jobs in Rome, NY, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Rome, NY look for?

The top searched job categories for Customer Service Assistant jobs in Rome, NY are:

What cities near Rome, NY are hiring for Customer Service Assistant jobs?

Cities near Rome, NY with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,436 per year, or $19 per hour.

Customer Service Representative

Holbrook Heating Inc

Jamesville, NY • On-site

$18 - $20/hr

Full-time

Posted 4 days ago

Job description

Description:

Launch Your Career at Holbrook Heating: Inside: Customer Service Representative


Do you thrive in a fast-paced environment and enjoy building positive customer relationships?

Holbrook Heating seeks passionate and detail-oriented individuals to join our expanding Customer Service team. This position offers a competitive hourly rate ranging from $18 to $20 and follows regular business hours, from 8:00 AM to 4:30 PM. The candidate must work on-site at our central office.


  • Customer Service Representative:
    • Respond to inbound calls and emails, handling customer inquiries and concerns professionally.
    • Troubleshoot customer issues and provide efficient resolutions.
    • Build rapport with customers, fostering long-term relationships.
    • Assist with administrative tasks to maintain efficient operations.
Requirements:

You're a great fit if you:


Must be willing to work in office during scheduled hours.

  • Possess excellent communication and interpersonal skills.
  • Thrive in a collaborative and fast-paced work environment.
  • Enjoy problem-solving and exceeding customer expectations.
  • Are a detail-oriented individual with strong organizational skills.
  • Have a willingness to learn and grow within the HVAC industry.

Bonus points if you have:

  • Experience in sales, customer service, or a related field.
  • Working knowledge of HVAC equipment and services (a plus, but not required).