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Customer Service Assistant Jobs in Rome, NY (NOW HIRING)

Raymour & Flanigan

Customer Service Lead

Syracuse, NY · On-site

Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries ...

Pathfinder Bank

Customer Service Representative

Salina, NY · On-site

$15.25 - $20.75/hr

Proactively assist other branch colleagues and actively participate in branch team meetings. Requirements: * High school diploma or equivalent * At least one year of customer service experience * 1-3 ...

Arrow Workforce Solutions

Be Seen First

Customer Service Analyst

Liverpool, NY · On-site

$20 - $23/hr

Research inventory discrepancies, shipping issues, and return requests and assist in identifying ... customer service teams. * Assist with continuous improvement initiatives designed to improve ...

Arrow Workforce Solutions

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Customer Service Analyst

Liverpool, NY · On-site

$20 - $23/hr

Research inventory discrepancies, shipping issues, and return requests and assist in identifying ... customer service teams. * Assist with continuous improvement initiatives designed to improve ...

Arrow Workforce Solutions

Be Seen First

Customer Service Analyst

Liverpool, NY · On-site

$20 - $23/hr

Research inventory discrepancies, shipping issues, and return requests and assist in identifying ... customer service teams. * Assist with continuous improvement initiatives designed to improve ...

Staffworks

Customer Service Clerk

New York Mills, NY · On-site

$19 - $21/hr

Customer Service Representative Hours: Monday - Friday 8:00am - 5:00pm Pay rate: $19.00 - $21.00 ... Cancel or upgrade accounts * Assist with placement of orders, refunds, or exchanges * Advise on ...

Harbor Point

Customer Service Rep

Frankfort, NY · On-site

$19 - $20/hr

Depending on location, assist with accounts payable processing and other office operations What ... Learn EDP's customer systems, routing processes, and service workflows through hands-on training

Harbor Point, Stamford

Customer Service Rep

Frankfort, NY · On-site

$19 - $20/hr

Harbor Point Energy Customer Service Representative Every interaction a customer has with Harbor ... Depending on location, assist with accounts payable processing and other office operations What ...

Buell Fuel

Customer Service Representative

Deansboro, NY · On-site

$16 - $20/hr

Client Services About Us Buell Fuels & Center State Propane are fast-growing, family-owned ... Analyze customer accounts and make necessary corrections or adjustments * Assist with accounts ...

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Customer Service Assistant information

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How much do customer service assistant jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service assistant in Rome, NY is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.63 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
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Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,436 per year, or $19 per hour.

Customer Service Lead

Dewitt, NY

Raymours Furniture Company, Inc.
See more jobs at Raymours Furniture Company, Inc.external

Full-time

Medical, Retirement

Posted 13 days ago

Job description

Who we are:

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

What you'll do:

As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What we need from you is:

  • Consistently to provide genuine, friendly, personable, and professional service.
  • Effective communication, interpersonal, and organizational skills in person and on the phone.
  • Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
  • Liaison between senior leadership and team members.
  • Proactively resolve escalated customer issues.
  • Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
  • Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

We can't wait to get to know you!

For a more detailed look into this role click here

or copy and paste the following link if using a mobile device

https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2025/1/clientdata_1147511/17/1555/395a1ba7-098e-4321-9995-e7770996098d.docxhttps://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Raymour & Flanigan proudly supports a drug and smoke-free work environment.

Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

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