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Online Customer Service Rep Jobs in Rome, NY (NOW HIRING)

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Customer Service Representative

East Syracuse, NY · On-site

$15 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Blossvale, NY · On-site

$15.25 - $20.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Clay, NY · On-site

$15.50 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Constantia, NY · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Manlius, NY · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Oneida, NY · On-site

$16.25 - $22/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Fayetteville, NY · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Constantia, NY

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Sylvan Beach, NY

$16 - $22/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

North Syracuse, NY · On-site

$15 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Sylvan Beach, NY · On-site

$16 - $21.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Waterville, NY · On-site

$16 - $21.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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All JobsOnline Customer Service Rep JobsOnline Customer Service Rep Jobs in Rome, NY

Online Customer Service Rep information

See Rome, NY salary details

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How much do online customer service rep jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for online customer service rep in Rome, NY is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.

What are the most commonly searched types of Customer Service Rep jobs in Rome, NY?

The most popular types of Customer Service Rep jobs in Rome, NY are:

What are popular job titles related to Online Customer Service Rep jobs in Rome, NY?

For Online Customer Service Rep jobs in Rome, NY, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Rep jobs in Rome, NY look for?

The top searched job categories for Online Customer Service Rep jobs in Rome, NY are:

What cities near Rome, NY are hiring for Online Customer Service Rep jobs?

Cities near Rome, NY with the most Online Customer Service Rep job openings:

Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,018 per year, or $17.8 per hour.

Customer Service Rep

Syracuse, NY • On-site

Dupli Envelope & Graphics Corp
Printing and Printing Services • 51 - 200 employees
Learn more about Dupli Envelope & Graphics Corpexternal

$19.50 - $24/hr

Full-time

PTO

Posted 6 days ago

Job description


Customer Service Representative


Job Overview

The Customer Service Representative or CSR serves as the primary internal representative of the organization, responsible for expressing a sense of confidence in our printing services and capabilities to our customers. Will receive, review, and process orders, and resolve problems that our customers face with accuracy and efficiency, while communicating effectively with other team members and departments, ensuring excellence in service standards and customer satisfaction.


Responsibilities 

  • Manage assigned customer accounts.
  • Provide quality service and support in a variety of areas including but not limited to accurate order entry, online system troubleshooting, and mailings.
  • Handle incoming requests from customers and sales to ensure issues are resolved promptly and thoroughly with professionalism and a sense of urgency.
  • Monitor open order reports and communicate updates with sales and customers.
  • Daily customer interactions via phone or email.
  • Communicate and coordinate with internal departments/customers/sales.
  • Organize workflow to meet customer time frames.
  • Perform other basic tasks as assigned.


Qualifications

  • Two- or Four-year degree or equivalent combination of education and experience required.
  • Superior communication skills required.
  • Experience in basic computer knowledge.
  • Strong organizational skills.
  • Ability to work well with others.
  • Ability to work independently with verbal or written instructions.
  • Ability to work basic math calculations.


Basic Beliefs

  • Everybody Counts – “If you want to fix a problem ask the person doing the job. A concept my Grandfather taught my Father.”
  • Positive Attitude – “Whether you think you can or you think you can’t…You are right.”
  • Ownership – “Taking responsibility of what we do as a company or as an individual is fundamental to any relationship.”
  • Fun – Life is too short.
  • Continuous Improvement – We always need to be getting better.

 

Benefits

  • Relaxed/Casual Dress Code
  • Climate-Controlled Production Space
  • Family team atmosphere
  • Creative peers
  • 10 Paid Holidays per year
  • Paid Time Off Available at Time of Hire


About Dupli

Dupli is a private, family-owned company and began as an envelope printing company focused on servicing major Colleges/Universities, Banks, Credit Unions and Insurance companies in upstate NY. Over the years we have diversified our products to include Stationery, Marketing Collateral, Direct Mail and Repositionable Adhesive products (sticky note pads, wall/floor safe signage). We have also diversified our geography to include plants in Newington, CT and Malvern, PA. One of our key differentiators is our ability to ship lots of small orders. Our technology and online ordering system (DupliOnline) have enabled us to cost efficiently ship over 1200 orders daily. Nearly 90% of our orders come from 250 online platforms that are set up for our customers to order quickly and easily.


Dupli Envelope & Graphics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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