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Online Customer Service Rep Jobs in Rome, NY (NOW HIRING)

Planet Fitness Inc.

Customer Service Representative

Utica, NY · On-site

$16.25 - $22.25/hr

Description We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness ...

Circle K

Customer Service Representative

East Syracuse, NY · On-site

$15 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Blossvale, NY · On-site

$15.25 - $20.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Clay, NY · On-site

$15.50 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Constantia, NY · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Oneida, NY · On-site

$16.25 - $22/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Manlius, NY · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Waterville, NY · On-site

$16 - $21.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

North Syracuse, NY · On-site

$15 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Sylvan Beach, NY · On-site

$16 - $21.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Clay, NY

$15.50 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Constantia, NY · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Sylvan Beach, NY · On-site

$16 - $22/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsOnline Customer Service Rep JobsOnline Customer Service Rep Jobs in Rome, NY

Online Customer Service Rep information

See Rome, NY salary details

$9

$17

$25

How much do online customer service rep jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for online customer service rep in Rome, NY is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.

What are the most commonly searched types of Customer Service Rep jobs in Rome, NY?

The most popular types of Customer Service Rep jobs in Rome, NY are:

What are popular job titles related to Online Customer Service Rep jobs in Rome, NY?

For Online Customer Service Rep jobs in Rome, NY, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Rep jobs in Rome, NY look for?

The top searched job categories for Online Customer Service Rep jobs in Rome, NY are:

What cities near Rome, NY are hiring for Online Customer Service Rep jobs?

Cities near Rome, NY with the most Online Customer Service Rep job openings:

Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,018 per year, or $17.8 per hour.

Customer Service Representative

Staffworks CNY

New York Mills, NY

$16/hr

Full-time

Medical

Re-posted 18 days ago

Job description

Customer Service Representative
Pay $16.00
Hours 8am - 5pm
Customer Service Clerk is responsible for acting as a liaison between customers and company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries..
What's in it for you?
Staffworks associates are eligible for the following:
  • Accrued Paid Sick Leave
  • Referral Bonus Incentives
  • Become eligible for Health Insurance*

Customer Service Clerk Responsibilities
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Compile reports on overall customer satisfaction.

Customer Service Clerk Qualifications:
  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.

How to Apply:
  • Apply online now for this great opportunity! Please visit www.staffworkscny.com
  • Call today (315) 735-5050'
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