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Online Customer Service Rep Jobs in Rome, NY (NOW HIRING)

Buell Fuel

Customer Service Representative

Deansboro, NY · On-site

$16 - $20/hr

Customer Service Representative Location: Deansboro, NY Company: Buell Fuels & Center State Propane Department: Client Services About Us Buell Fuels & Center State Propane are fast-growing, family ...

Circle K

Customer Service Representative

Vernon, NY · On-site

$15.75 - $21.25/hr

Customer Service Representative Store 4707613: 5254 W Seneca St, Vernon, New York 13476 Shift Availability: Overnights (Weekdays + Weekend Availability Required) Time Type: Part time We want you to ...

Circle K

Customer Service Representative

North Syracuse, NY · On-site

$15 - $20.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Rome, NY · On-site

$15.25 - $20.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Utica, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rome, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

North Syracuse, NY · On-site

$15 - $20.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Cicero, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rome, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Liverpool, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Sangerfield, NY · On-site

$16.25 - $22.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsOnline Customer Service Rep JobsOnline Customer Service Rep Jobs in Rome, NY

Online Customer Service Rep information

See Rome, NY salary details

$9

$17

$25

How much do online customer service rep jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for online customer service rep in Rome, NY is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.

What are the most commonly searched types of Customer Service Rep jobs in Rome, NY?

The most popular types of Customer Service Rep jobs in Rome, NY are:

What are popular job titles related to Online Customer Service Rep jobs in Rome, NY?

For Online Customer Service Rep jobs in Rome, NY, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Rep jobs in Rome, NY look for?

The top searched job categories for Online Customer Service Rep jobs in Rome, NY are:

What cities near Rome, NY are hiring for Online Customer Service Rep jobs?

Cities near Rome, NY with the most Online Customer Service Rep job openings:

Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,018 per year, or $17.8 per hour.

Customer Service Representative

Buell Fuel

Deansboro, NY • On-site

$16 - $20/hr

Full-time

Retirement, PTO

Re-posted 15 days ago

Job description

Customer Service Representative

Location: Deansboro, NY
Company: Buell Fuels & Center State Propane
Department: Client Services

About Us

Buell Fuels & Center State Propane are fast-growing, family-owned companies headquartered in Deansboro, New York. We provide high-quality fuel products and exceptional service to residential, commercial, and municipal customers across Upstate New York.

We’re seeking a Full-Time Customer Service Representative for our Deansboro office—a motivated, hardworking individual who thrives in a fast-paced environment and enjoys helping customers. This is an excellent opportunity to gain valuable experience and be part of a supportive, team-oriented company.

What We Offer

  • Competitive pay: $16.00 – $20.00 per hour (based on experience)

  • Full time

  • Paid sick time

  • Vacation

  • 401K

  • Opportunities for personal growth and advancement within the organization

Responsibilities

  • Provide outstanding customer service by answering inquiries and resolving issues professionally and efficiently

  • Develop and maintain strong knowledge of company products and services (gasoline, diesel, heating oil, propane, etc.)

  • Build and maintain positive customer relationships through proactive communication

  • Process customer orders, account updates, and payments accurately

  • Analyze customer accounts and make necessary corrections or adjustments

  • Assist with accounts receivable functions as assigned

  • Trace and expedite late orders to ensure timely fulfillment

  • Utilize leads to expand the customer base and follow up on opportunities promptly

  • Maintain organized records and complete required paperwork

  • Perform additional duties as assigned

  • Filling propane tanks for customers

Qualifications

  • High School Diploma or GED required

  • 1–2 years of customer service experience preferred (fuel, propane, or heating industry experience a plus but not required)

  • Strong computer and data-entry skills

  • Excellent verbal and written communication abilities

  • Professional, courteous, and customer-focused demeanor

  • Strong organizational and time-management skills

  • Ability to multitask in a fast-paced environment

  • Positive attitude and willingness to learn

  • Able to lift 40lb pellet bags

Key Skills

Customer Service | Communication | Organization | Problem Solving | Computer Literacy | Math Aptitude | Time Management | Teamwork

???? Work Location: In-person – Deansboro, Office, NY
???? Job Type: Full time
???? Pay Range: $16.00 – $20.00 per hour



Monday-Friday with occasional Saturdays