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Online Customer Service Representative Jobs in Rome, NY

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Customer Service Representative

East Syracuse, NY · On-site

$15 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Blossvale, NY · On-site

$15.25 - $20.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Clay, NY · On-site

$15.50 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Constantia, NY · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Manlius, NY · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Oneida, NY · On-site

$16.25 - $22/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Fayetteville, NY · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Constantia, NY · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Sylvan Beach, NY · On-site

$16 - $22/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

North Syracuse, NY · On-site

$15 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Sylvan Beach, NY · On-site

$16 - $21.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Waterville, NY · On-site

$16 - $21.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Rome, NY

Online Customer Service Representative information

See Rome, NY salary details

$9

$17

$25

How much do online customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for online customer service representative in Rome, NY is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the most commonly searched types of Customer Service Representative jobs in Rome, NY?

The most popular types of Customer Service Representative jobs in Rome, NY are:

What are popular job titles related to Online Customer Service Representative jobs in Rome, NY?

For Online Customer Service Representative jobs in Rome, NY, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Representative jobs in Rome, NY look for?

The top searched job categories for Online Customer Service Representative jobs in Rome, NY are:

What cities near Rome, NY are hiring for Online Customer Service Representative jobs?

Cities near Rome, NY with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,018 per year, or $17.8 per hour.

Customer Service Rep

Dupli Envelope & Graphics Corp

Syracuse, NY • On-site

$19.50 - $24/hr

Full-time

PTO

Posted 7 days ago

Job description


Customer Service Representative


Job Overview

The Customer Service Representative or CSR serves as the primary internal representative of the organization, responsible for expressing a sense of confidence in our printing services and capabilities to our customers. Will receive, review, and process orders, and resolve problems that our customers face with accuracy and efficiency, while communicating effectively with other team members and departments, ensuring excellence in service standards and customer satisfaction.


Responsibilities 

  • Manage assigned customer accounts.
  • Provide quality service and support in a variety of areas including but not limited to accurate order entry, online system troubleshooting, and mailings.
  • Handle incoming requests from customers and sales to ensure issues are resolved promptly and thoroughly with professionalism and a sense of urgency.
  • Monitor open order reports and communicate updates with sales and customers.
  • Daily customer interactions via phone or email.
  • Communicate and coordinate with internal departments/customers/sales.
  • Organize workflow to meet customer time frames.
  • Perform other basic tasks as assigned.


Qualifications

  • Two- or Four-year degree or equivalent combination of education and experience required.
  • Superior communication skills required.
  • Experience in basic computer knowledge.
  • Strong organizational skills.
  • Ability to work well with others.
  • Ability to work independently with verbal or written instructions.
  • Ability to work basic math calculations.


Basic Beliefs

  • Everybody Counts – “If you want to fix a problem ask the person doing the job. A concept my Grandfather taught my Father.”
  • Positive Attitude – “Whether you think you can or you think you can’t…You are right.”
  • Ownership – “Taking responsibility of what we do as a company or as an individual is fundamental to any relationship.”
  • Fun – Life is too short.
  • Continuous Improvement – We always need to be getting better.

 

Benefits

  • Relaxed/Casual Dress Code
  • Climate-Controlled Production Space
  • Family team atmosphere
  • Creative peers
  • 10 Paid Holidays per year
  • Paid Time Off Available at Time of Hire


About Dupli

Dupli is a private, family-owned company and began as an envelope printing company focused on servicing major Colleges/Universities, Banks, Credit Unions and Insurance companies in upstate NY. Over the years we have diversified our products to include Stationery, Marketing Collateral, Direct Mail and Repositionable Adhesive products (sticky note pads, wall/floor safe signage). We have also diversified our geography to include plants in Newington, CT and Malvern, PA. One of our key differentiators is our ability to ship lots of small orders. Our technology and online ordering system (DupliOnline) have enabled us to cost efficiently ship over 1200 orders daily. Nearly 90% of our orders come from 250 online platforms that are set up for our customers to order quickly and easily.


Dupli Envelope & Graphics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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