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From Home Customer Service Jobs in Rome, NY (NOW HIRING)

Axelon

Customer Service Rep

Oriskany, NY · On-site

$20/hr

... from home which includes high speed internet (500-650 kbps) and a quiet place to work that is ... service to Client's customers who have or are looking to obtain a Life insurance policy through ...

Axelon

Customer Service Representative

Oriskany, NY · On-site

$20/hr

Respond to customer requests via telephone, providing excellent service to the company's customers ... Ability to work from home with high-speed internet (500-650 kbps) and a secure, quiet place to work.

Home Depot

Pro Customer Service/Sales

Liverpool, NY · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... The team supports every stage of the Pro customer journey, from efficient order fulfillment and ...

Home Depot

Pro Customer Service/Sales

New Hartford, NY · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... The team supports every stage of the Pro customer journey, from efficient order fulfillment and ...

Home Depot

Pro Customer Service/Sales

Liverpool, NY · On-site

$17 - $18.50/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... The team supports every stage of the Pro customer journey, from efficient order fulfillment and ...

Home Depot

Pro Customer Service/Sales

Cicero, NY · On-site

$17 - $18.50/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... The team supports every stage of the Pro customer journey, from efficient order fulfillment and ...

Home Depot

Pro Customer Service/Sales

East Syracuse, NY · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... The team supports every stage of the Pro customer journey, from efficient order fulfillment and ...

Home Depot

Pro Customer Service/Sales

Cicero, NY · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... The team supports every stage of the Pro customer journey, from efficient order fulfillment and ...

Glass Doctor of Syracuse NY

Customer Service

Syracuse, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Glass Doctor®

Customer Service

North Syracuse, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Glass Doctor Canada

Customer Service

Syracuse, NY

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Glass Doctor of Syracuse NY

Customer Service

Syracuse, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Glass Doctor

Customer Service

Syracuse, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

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All JobsCustomer Service JobsFrom Home Customer Service JobsFrom Home Customer Service Jobs in Rome, NY

From Home Customer Service information

See Rome, NY salary details

$9

$17

$25

How much do from home customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for from home customer service in Rome, NY is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

How to become a from home customer service agent?

To become a remote customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and a reliable internet connection. Many employers require experience in customer service or familiarity with tools like CRM software, and some may offer training programs for new hires.

What are some common challenges faced by work-from-home customer service representatives and how can they be addressed?

Remote customer service representatives often encounter challenges such as maintaining work-life balance, staying motivated without in-person supervision, and handling technical issues independently. To address these, it's important to create a dedicated workspace, establish a clear work routine, and proactively communicate with your team. Many companies also provide ongoing training and virtual support channels to help remote employees overcome obstacles and stay connected with colleagues.

What is the difference between From Home Customer Service vs From Home Call Center Representative?

AspectFrom Home Customer ServiceFrom Home Call Center Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome-based, flexible hours, often multitaskingHome-based, structured shifts, call handling
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Search & Comparison IntentUnderstanding roles, work-from-home optionsSpecific call handling duties, shift details

Both roles involve providing customer support from home and typically require similar credentials. Customer Service roles may be broader, covering various industries and tasks, while Call Center Representatives focus specifically on handling inbound or outbound calls. The main difference lies in the work environment and job scope, with Customer Service roles often offering more flexibility and multitasking opportunities.

What are the key skills and qualifications needed to thrive as a from home customer service representative?

To thrive as a From Home Customer Service Representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and online communication platforms is often required. Strong time management, self-motivation, and empathy help you stand out in remote customer interactions. These skills and qualities are important to provide efficient, positive customer experiences while working independently from home.

What is a from home customer service representative?

From Home Customer Service jobs are positions that allow individuals to assist customers with inquiries, complaints, or support needs while working remotely, usually from their own homes. Employees typically communicate with customers via phone, email, chat, or social media. These roles require strong communication skills, a reliable internet connection, and the ability to work independently. Many companies hire remote customer service representatives to provide support across various industries, including retail, finance, and technology.
What are the most commonly searched types of Customer Service jobs in Rome, NY? The most popular types of Customer Service jobs in Rome, NY are:
What cities near Rome, NY are hiring for From Home Customer Service jobs? Cities near Rome, NY with the most From Home Customer Service job openings:
From Home Customer Service jobs near you
Infographic showing various From Home Customer Service job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,018 per year, or $17.8 per hour.

Customer Service Rep

Axelon

Oriskany, NY • On-site

$20/hr

Other

Re-posted 25 days ago

Job description

Job Title: Administrative/Clerical - Customer Service Rep - Senior
Max pay rate: $20/hr
Anticipated Class Start Date: 8/3/26
Location: Oriskany
Training type: In Person - Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch (No time off planned during training until end of nesting.)
• Onboarding: First 3 Days
• Training Dates: 8/3/26 - 9/8/26
• Nesting: 9/9/26 - 9/22/26
After training hours:
• An ability to work during the hours of operation of Monday-Friday 8:00am - 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
• Schedules after training will be determined using ranking system based on performance in training. Temps will bid on available schedules that very throughout all hours of operation, 8:00am - 11:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings.
Experience Requirements:
• Requires a high school diploma or equivalent is required.
• 1-3 years of experience in the field or in customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.
Schedule and Internet Requirements:
• Assignment is virtual, with in person training. Associates near a Client office would report to work in person 1 day a month or any day that you are unable to work from home (could be due to system issue, internet outage, poor etc).
• Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed - high internet speed and ability to use ethernet is required).
• Able to use video during interviews, coaching, weekly huddles, and virtual training.
• An ability to work during the hours of operation of Monday-Friday 8:00am - 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
• No time off planned during training until end of nesting.
Schedules after training will be determined using ranking system based on performance in training. Temps will bid on available schedules that very throughout all hours of operation, 8:00am - 11:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings. Behaviors consist of:
Attendance • Ability to use reference materials
Class Participation • Interpersonal skills
Grasp of Material • Decision making
Confidence Level • Ownership of learning
Technical Skills • Adaptability and flexibility
Equipment Coordination:
- For this role you will be issued Client equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to Client within a week of your assignment ending.
Responsibilities / Expectations:
-Respond to customer requests via telephone, providing excellent service to Client's customers who have or are looking to obtain a Life insurance policy through their employer.
-Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job.
-Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Below are some common topics associates can expect to discuss with our customers:
- Enrolling or changing their life insurance amount
- Confirm or change beneficiary
- Policy Provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions etc
- How to continue coverage when retired/leave employer
- Status of customer requests
- Billing inquiries
Axelon logo

About Axelon

Sourced by ZipRecruiter

Axelon is a leading staffing and recruiting firm headquartered in New York, NY, US. Rooted within the staffing solutions industry, it was established with a mission to connect and leverage talent worldwide. Its official website is axelon.com. Axelon provides a range of services from staffing solutions to consulting services. With decades of service delivery experience under their belt, they possess an unrivaled ability to deliver global talent across all industries and professions, including information technology, administrative, engineering, professional, and scientific sectors. Axelon places strong emphasis on collaborative values, tirelessly working to build strong relationships with clients, candidates, employees, and vendors alike.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

1977

Social media

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