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From Home Customer Service Jobs in Rome, NY (NOW HIRING)

Axelon

Customer Service Rep

Oriskany, NY · On-site

$20/hr

Respond to customer requests via telephone, providing excellent service to company's customers who ... Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure place to work.

Axelon

Customer Service Representative

Oriskany, NY · On-site

$20/hr

Respond to customer requests via telephone, providing excellent service to the company's customers ... Ability to work from home with high-speed internet (500-650 kbps) and a secure, quiet place to work.

Home Depot (Retail)

Customer Service/Sales

Utica, NY · On-site

Customer Service/Sales | Home Depot Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.

HMG Careers

Work From Home Sales Specialist

Oriskany, NY · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Minoa, NY · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service JobsFrom Home Customer Service JobsFrom Home Customer Service Jobs in Rome, NY

From Home Customer Service information

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How much do from home customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for from home customer service in Rome, NY is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What is a from home customer service representative?

From Home Customer Service jobs are positions that allow individuals to assist customers with inquiries, complaints, or support needs while working remotely, usually from their own homes. Employees typically communicate with customers via phone, email, chat, or social media. These roles require strong communication skills, a reliable internet connection, and the ability to work independently. Many companies hire remote customer service representatives to provide support across various industries, including retail, finance, and technology.

What are the key skills and qualifications needed to thrive as a from home customer service representative?

To thrive as a From Home Customer Service Representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and online communication platforms is often required. Strong time management, self-motivation, and empathy help you stand out in remote customer interactions. These skills and qualities are important to provide efficient, positive customer experiences while working independently from home.

What are some common challenges faced by work-from-home customer service representatives and how can they be addressed?

Remote customer service representatives often encounter challenges such as maintaining work-life balance, staying motivated without in-person supervision, and handling technical issues independently. To address these, it's important to create a dedicated workspace, establish a clear work routine, and proactively communicate with your team. Many companies also provide ongoing training and virtual support channels to help remote employees overcome obstacles and stay connected with colleagues.

What is the difference between From Home Customer Service vs From Home Call Center Representative?

AspectFrom Home Customer ServiceFrom Home Call Center Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome-based, flexible hours, often multitaskingHome-based, structured shifts, call handling
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Search & Comparison IntentUnderstanding roles, work-from-home optionsSpecific call handling duties, shift details

Both roles involve providing customer support from home and typically require similar credentials. Customer Service roles may be broader, covering various industries and tasks, while Call Center Representatives focus specifically on handling inbound or outbound calls. The main difference lies in the work environment and job scope, with Customer Service roles often offering more flexibility and multitasking opportunities.

How to become a from home customer service agent?

To become a remote customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and a reliable internet connection. Many employers require experience in customer service or familiarity with tools like CRM software, and some may offer training programs for new hires.

What are the most commonly searched types of Customer Service jobs in Rome, NY?

The most popular types of Customer Service jobs in Rome, NY are:

What cities near Rome, NY are hiring for From Home Customer Service jobs?

Cities near Rome, NY with the most From Home Customer Service job openings:

From Home Customer Service jobs near you
Infographic showing various From Home Customer Service job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,018 per year, or $17.8 per hour.

Customer Service Rep

Axelon

Oriskany, NY • On-site

$20/hr

Other

Re-posted 10 days ago

Job description

Pay Rate: $20/hr
Location: Oriskany
Work Mode: Virtual with in-person training
Anticipated Class Start Date: 8/3/26
Duration: Contract Role
Training will be conducted in person from 8:30 AM to 5 PM EST, Monday to Friday, with a 30-minute lunch break. No time off is planned during training until the end of nesting. After training, the working hours are Monday-Friday, 8:00 AM - 11:00 PM EST. Flexibility in shifts is required based on business needs.
Responsibilities:
  • Respond to customer requests via telephone, providing excellent service to company's customers who have or are looking to obtain a life insurance policy through their employer.
  • Rely on instructions and pre-established guidelines to perform job functions.
  • Process transactions, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
  • Discuss common topics with customers, such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, understanding policy provisions, and handling billing inquiries.
Requirements:
  • High school diploma or equivalent is required.
  • Minimum 1 year of experience in the field or in a customer service role is preferred.
  • Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure place to work. Hotspots and Wi-Fi are not allowed; Ethernet is required.
  • Able to use video during interviews, coaching, weekly huddles, and virtual training.
  • No time off is planned during training until the end of nesting.
Preferred Skills:
  • Attendance and ability to use reference materials.
  • Class participation and interpersonal skills.
  • Grasp of material, decision making, and confidence level.
  • Ownership of learning, technical skills, adaptability, and flexibility.
Benefits:
  • Equipment provided includes a laptop, two monitors, keyboard, mouse, and docking station. Equipment must be returned within a week of assignment ending.
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About Axelon

Sourced by ZipRecruiter

Axelon is a leading staffing and recruiting firm headquartered in New York, NY, US. Rooted within the staffing solutions industry, it was established with a mission to connect and leverage talent worldwide. Its official website is axelon.com. Axelon provides a range of services from staffing solutions to consulting services. With decades of service delivery experience under their belt, they possess an unrivaled ability to deliver global talent across all industries and professions, including information technology, administrative, engineering, professional, and scientific sectors. Axelon places strong emphasis on collaborative values, tirelessly working to build strong relationships with clients, candidates, employees, and vendors alike.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

1977

Social media

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