Customer Service Assistant Jobs in Boca Raton, FL

Join Our Team and Help Create Extraordinary Customer Experiences

We are seeking a friendly, organized, and energetic Floral Customer Service Specialist & Shop Assistant to join our growing team. This role is perfect for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in creating exceptional customer experiences.

As one of the first points of contact for our valued clients, you'll play a vital role in helping customers select meaningful floral arrangements and gifts while supporting the day-to-day operations of our boutique floral shop. Your attention to detail, communication skills, and positive attitude will help ensure every customer receives the highest level of service.

This is an onsite position at our Boca Raton boutique.

What You’ll Do

Customer Service & Sales

• Assist customers by phone, email, and in person with floral and gift orders
• Accurately enter and document order details for our floral design team
• Follow up with customers regarding special requests and custom orders
• Collaborate with floral designers to ensure customer expectations are exceeded
• Create a welcoming and professional experience for every customer interaction

Shop Operations

• Maintain the appearance and organization of our boutique and floral cooler
• Process and care for fresh flowers, including cutting, hydrating, feeding, and proper storage
• Organize inventory, rotate stock, and keep supplies neatly maintained
• Stock vases, floral supplies, and materials used in daily production
• Assist delivery drivers by locating orders and preparing delivery routes
• Process vendor invoices and verify that all products received match billing records
• Help maintain a clean, efficient, and visually appealing workspace

What We're Looking For

Successful applicants will possess:

• Previous customer service experience (telephone-based customer service is highly preferred)
• Strong typing and computer skills
• Excellent verbal and written communication abilities
• Outstanding organizational skills and attention to detail
• The ability to multitask and remain calm in a fast-paced environment
• A strong work ethic and sense of urgency
• A positive attitude and willingness to learn

Floral industry experience is a plus, but not required. We are happy to train the right candidate.

Physical Requirements

• Ability to stand for extended periods
• Ability to lift and move heavy objects and shipments
• Comfortable climbing ladders and working in a busy retail environment
• Physical stamina to support daily shop operations

Schedule Requirements

Our shop is open six days per week, and we are seeking candidates with flexible availability.

Availability on Mondays, Fridays and Saturdays is required, as these are key shifts we are actively looking to fill on a regular weekly basis.

How to Apply

A resume and cover letter are highly encouraged.

Join our team at French Florist and help us create unforgettable experiences for our customers with the power of flowers!

French Florist, the premier floral boutique, has spent almost five decades sourcing the best flowers from all over the world to meticulously handcraft elegantly designed arrangements guaranteed to uplift and brighten. Our designers have an average of over 10 years experience and are expertly trained through an extensive training program.

With over 5,000 five-star reviews, we stand by every arrangement we make, guaranteeing the highest quality. We treat our flowers with the utmost care and respect, knowing that their power to enhance any day, celebration, ceremony and mood is unmatched. Same day delivery. Video cards. Plants, candles and other gifts. French Florist has everything you need to make anyone and everyone feel loved.

We have recently begun expanding through franchising and are seeking passionate partners to help us grow and redefine the floral gift industry. Whether you're a first-time business owner or an existing florist who wants to develop their own business through our conversion opportunities, we will work together to change the industry by no longer relying on aggregators and putting a premium on the flowers we provide and the connections we help build.