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Customer Service Analyst Jobs in Washington (NOW HIRING)

Vortex Doors

Customer Service Representative

Glen Burnie, MD · On-site

$15.75 - $21.50/hr

Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.

HighPoint

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Customer Service Representative HighPoint Digital's professionals focus exclusively on helping ... Ability to analyze multifaceted issues relating to the Student and Exchange Visitor Information S ...

HighPoint

Customer Service Representative

Mclean, VA · On-site

$16.50 - $22.25/hr

Customer Service Representative HighPoint Digital's professionals focus exclusively on helping ... Ability to analyze multifaceted issues relating to the Student and Exchange Visitor Information ...

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All JobsCustomer Service Analyst JobsCustomer Service Analyst Jobs in Washington

Customer Service Analyst information

See Washington salary details

$16

$33

$54

How much do customer service analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service analyst in Washington is $33.63, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $40.29 per hour, depending on experience, location, and employer.

What is a customer service analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

What is a customer service analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

How does a customer service analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What are the key skills and qualifications needed to thrive as a customer service analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs

What are popular job titles related to Customer Service Analyst jobs in WA?

For Customer Service Analyst jobs in WA, the most frequently searched job titles are:

Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Temporary, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $69,944 per year, or $33.6 per hour.

Customer Service Representative

Vortex Industries LLC

Glen Burnie, MD • On-site

$22.75 - $29/hr

Full-time

Medical, Retirement, PTO

Re-posted 27 days ago

Job description

Job Type
Full-time
Description
Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.
Job Responsibilities
  • Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
  • Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
  • Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
  • Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
  • Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Great Reasons to Work at Vortex
  • Hourly salary based on experience
  • Career Advancement opportunities
  • Positive Work Environment
  • Recognitions and Rewards
  • Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO

Work Environment
  • Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
  • Position requires you to be available to work in the office at the service center, not remotely
  • Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
  • Must have the ability to walk short distances and sit for prolonged periods of time.
  • Noise level is moderate in an office environment.
  • Must be able to lift up to 15 lbs.

Requirements
  • High school diploma or equivalent; AA/BA preferred.
  • One (1) - three (3) years of customer service experience, or administrative background preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Attention to detail and accuracy in data entry.
  • Ability to work in a fast-paced environment and able to prioritize tasks.
  • Patience, empathy, and a customer-centric mindset.
  • Ability to work effectively in a team and handle high-stress situations with professionalism.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Salary Description
$22.75 - $29.00

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