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Customer Service Account Supervisor Jobs (NOW HIRING)

Elite Team Offices

Account Supervisor

Morgan Hill, CA · On-site

$90K - $100K/yr

Account Supervisor FLSA: Exempt Supervisor's Title: Division Maintenance Manager General Summary ... Core Areas of Responsibility: 1. Quality control of operational services 2. Customer service 3. ...

Omnicom Health

Account Supervisor

New York, NY · On-site

Account Services Description The Account Supervisor oversees the tactical development and implementation of the brand, while contributing to its strategic direction. The Account Supervisor position ...

Biolumina

Account Supervisor

New York, NY · On-site

Account Services Description The Account Supervisor oversees the tactical development and implementation of the brand, while contributing to its strategic direction. The Account Supervisor position ...

Liberty National Jason Neal Agency

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Customer Service Account Manager

Cullman, AL · On-site

$30K - $70K/yr

We are seeking a Customer Service Account Manager to join our team! Responsibilities: * Prospect and contact potential customers * Reach agreed upon sales targets by the deadline * Set follow-up ...

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Customer Service Account Supervisor information

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$26K

$47.3K

$75K

How much do customer service account supervisor jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer service account supervisor in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What does a Customer Service Account Supervisor do?

A Customer Service Account Supervisor oversees a team of customer service representatives, ensuring they provide excellent support to clients and meet organizational standards. They manage daily operations, resolve escalated issues, and develop strategies to improve customer satisfaction. Additionally, they may analyze performance metrics, train staff, and serve as the main point of contact for important accounts. Their role is essential in maintaining strong client relationships and ensuring service goals are achieved.

What are the key skills and qualifications needed to thrive as a Customer Service Account Supervisor, and why are they important?

To thrive as a Customer Service Account Supervisor, you need strong leadership abilities, in-depth knowledge of customer service practices, and experience managing accounts, often supported by a relevant degree or equivalent work experience. Familiarity with CRM systems, customer support platforms, and reporting tools is typically required. Outstanding communication, conflict resolution, and team management skills help you excel in this position. These competencies are crucial for ensuring customer satisfaction, efficient team performance, and the successful handling of client accounts.

What is the difference between Customer Service Account Supervisor vs Customer Service Representative?

AspectCustomer Service Account SupervisorCustomer Service Representative
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; basic customer service skills
Work EnvironmentSupervises teams, manages accounts, handles escalationsAssists customers directly via calls, emails, or chats
Employer & Industry UsageUsed in call centers, service departments, B2B companiesCommon in retail, telecom, banking, and service industries

The main difference is that Customer Service Account Supervisors oversee teams and manage accounts, while Customer Service Representatives handle direct customer interactions. Supervisors focus on leadership and account management, whereas Representatives focus on customer support and issue resolution.

How does a Customer Service Account Supervisor typically collaborate with other departments to resolve client issues?

Customer Service Account Supervisors regularly work cross-functionally with teams such as sales, technical support, and product management to ensure clients’ needs are met. When complex issues arise, they coordinate with these departments to gather accurate information, expedite solutions, and communicate updates to clients. This collaborative approach helps maintain client satisfaction and fosters a proactive problem-solving environment. Building strong interdepartmental relationships is essential for supervisors to effectively advocate for their clients and streamline issue resolution.
More about Customer Service Account Supervisor jobs
What job categories do people searching Customer Service Account Supervisor jobs look for? The top searched job categories for Customer Service Account Supervisor jobs are:
Customer Service Account Supervisor jobs near you
Infographic showing various Customer Service Account Supervisor job openings in the United States as of June 2026, with employment types broken down into 48% Full Time, 49% Part Time, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.
Service Account Supervisor

Service Account Supervisor

Towlift

Brooklyn Heights, OH

Full-time

Posted 10 days ago

Towlift rating

6.0

Company rating: 6.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

125th of 140 rated vehicle equipment hire

Job description

Service Account Supervisor
Branch Location: Brooklyn Heights, Ohio 44131
FLSA Status: Exempt

JOB SUMMARY
The Service Account Supervisor leads our team of technicians, assigns/schedules/dispatches daily service, champions customer service, and is responsible for the financial results of the operation. This role is a key leader for our operations managing all aspects of the technicians’ hiring, orientation, onboarding, and performance, working with them to achieve great customer service and adherence to the organization’s mission, vision, and values. This individual is a great team player with their team and the other key departments that rely heavily on the service department.

ESSENTIAL FUNCTIONS
  • Fosters a positive work environment for technicians adhering to our mission, vision, values.
  • Manages and dispatches assigned technicians to ensure effective completion of day-to-day service.
  • Coordinates technician schedules to align customer account needs and technician capabilities.
  • Schedules monthly preventive maintenance to ensure PM completion rate goals are met.
  • Utilizes a proactive approach to customer service, anticipating needs and potential issues; resolves customer complaints in a timely manner.
  • Works with technicians to resolve problems in order to complete every job assigned.
  • Manages overall job progress, ensuring technicians diagnose problems within two hours of arrival at customer locations. Escalate problems for troubleshooting when required.
  • Regularly reviews and maintains appropriate technician billable rates.
  • Monitors technicians’ timecards, maintaining accurate records for customer invoicing.
  • Ensures technicians follow all work order procedures, accurate time and parts on the job, fill out PM checklists, obtain customer signatures, close out the day, and complete jobs.
  • Performs monthly field audits to ensure the safety of on-site technicians; utilizes these opportunities to communicate with customers about their current level of service; documents field audits using the proper forms and customer communications.
  • Responsible for booking service vehicle repairs and PMs and coordinating with technicians.
  • Leads by example in promoting a safe workplace. Follows core safety values and ensures safety standards are adhered to, including SDS, PPE, JSAs, hot work permits, and customer safety rules.
  • Ensures company accident and incident reporting procedures are followed.
  • Owns the recruiting process for technicians by networking, actively recruiting, reviewing resumes, conducting interviews, and making hiring recommendations.
  • Responsible for performance management, including timely reviews, coaching, and counseling, and following proper disciplinary procedures when employee issues arise.
  • Establishes regular communication with account managers to resolve any ongoing issues.
  • Works with the technician to ensure field quotes and warranty repairs are completed in a timely manner.
  • Utilizes Cor360 to process and approve all vehicle maintenance and vendor invoices.
POSITION QUALIFICATIONS
EDUCATION
High School Diploma or equivalent; Bachelor’s degree preferred

EXPERIENCE
· 2+ years of experience working in the automotive or heavy equipment industry.
· Previous experience managing and dispatching technicians for service calls is preferred.

ADDITIONAL REQUIREMENTS
· Proficient in Microsoft Office and other relevant software.
· Ability to learn and operate in various workflow systems, able to document and view.
· Ability to work independently and to effectively prioritize demands and execute tasks.
· Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
Towlift is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential

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