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Customer Service Account Supervisor Jobs (NOW HIRING)

Calcium+Company

Account Supervisor

Philadelphia, PA · Remote

ACCOUNT SUPERVISOR Account Services Reports to: SVP, Account Director Job Summary The Account Supervisor is a strategic leader responsible for managing high-level client relationships, overseeing the ...

LSG Sky Chefs

Account Supervisor

Phoenix, AZ

$56K - $71K/yr

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and ...

LSG Sky Chefs

Account Supervisor

Phoenix, AZ

$56K - $71K/yr

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and ...

LSG Sky Chefs

Account Supervisor

Mesa, AZ · On-site

$56K - $71K/yr

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and ...

LSG Sky Chefs

Account Supervisor

Chandler, AZ

$56K - $71K/yr

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and ...

LSG Sky Chefs

Account Supervisor

Laveen, AZ

$56K - $71K/yr

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and ...

LSG Sky Chefs

Account Supervisor

Phoenix, AZ

$56K - $71K/yr

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and ...

LSG Sky Chefs

Account Supervisor

Peoria, AZ

$56K - $71K/yr

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and ...

LSG Sky Chefs

Account Supervisor

Scottsdale, AZ · On-site

$56K - $71K/yr

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and ...

Pacific Security

Account Supervisor

Port Townsend, WA · On-site

$20 - $24/hr

... customer service to clients and patrons, fostering a safe and welcoming environment. • Monitor and regulate the entry and exit of employees and visitors in accordance with post orders. • Ensure ...

Pacific Security

Account Supervisor

Port Townsend, WA

$22 - $26/hr

... customer service to clients and patrons, fostering a safe and welcoming environment. • Monitor and regulate the entry and exit of employees and visitors in accordance with post orders. • Ensure ...

LSG Sky Chefs

Account Supervisor

Glendale, AZ

$56K - $71K/yr

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and ...

LSG Sky Chefs

Account Supervisor

Tempe, AZ

$56K - $71K/yr

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and ...

LSG Sky Chefs

Account Supervisor

Mesa, AZ

$56K - $71K/yr

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and ...

LSG Sky Chefs

Account Supervisor

Scottsdale, AZ

$56K - $71K/yr

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and ...

LSG Sky Chefs

Account Supervisor

Mesa, AZ

$56K - $71K/yr

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and ...

LSG Sky Chefs

Account Supervisor

Phoenix, AZ

$56K - $71K/yr

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and ...

LSG Sky Chefs

Account Supervisor

Phoenix, AZ

$56K - $71K/yr

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and ...

LSG Sky Chefs

Account Supervisor

Mesa, AZ

$56K - $71K/yr

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and ...

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All JobsCustomer Service Account Supervisor Jobs

Customer Service Account Supervisor information

See salary details

$26K

$47.3K

$75K

How much do customer service account supervisor jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer service account supervisor in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What does a Customer Service Account Supervisor do?

A Customer Service Account Supervisor oversees a team of customer service representatives, ensuring they provide excellent support to clients and meet organizational standards. They manage daily operations, resolve escalated issues, and develop strategies to improve customer satisfaction. Additionally, they may analyze performance metrics, train staff, and serve as the main point of contact for important accounts. Their role is essential in maintaining strong client relationships and ensuring service goals are achieved.

What are the key skills and qualifications needed to thrive as a Customer Service Account Supervisor, and why are they important?

To thrive as a Customer Service Account Supervisor, you need strong leadership abilities, in-depth knowledge of customer service practices, and experience managing accounts, often supported by a relevant degree or equivalent work experience. Familiarity with CRM systems, customer support platforms, and reporting tools is typically required. Outstanding communication, conflict resolution, and team management skills help you excel in this position. These competencies are crucial for ensuring customer satisfaction, efficient team performance, and the successful handling of client accounts.

What is the difference between Customer Service Account Supervisor vs Customer Service Representative?

AspectCustomer Service Account SupervisorCustomer Service Representative
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; basic customer service skills
Work EnvironmentSupervises teams, manages accounts, handles escalationsAssists customers directly via calls, emails, or chats
Employer & Industry UsageUsed in call centers, service departments, B2B companiesCommon in retail, telecom, banking, and service industries

The main difference is that Customer Service Account Supervisors oversee teams and manage accounts, while Customer Service Representatives handle direct customer interactions. Supervisors focus on leadership and account management, whereas Representatives focus on customer support and issue resolution.

How does a Customer Service Account Supervisor typically collaborate with other departments to resolve client issues?

Customer Service Account Supervisors regularly work cross-functionally with teams such as sales, technical support, and product management to ensure clients’ needs are met. When complex issues arise, they coordinate with these departments to gather accurate information, expedite solutions, and communicate updates to clients. This collaborative approach helps maintain client satisfaction and fosters a proactive problem-solving environment. Building strong interdepartmental relationships is essential for supervisors to effectively advocate for their clients and streamline issue resolution.
More about Customer Service Account Supervisor jobs
What job categories do people searching Customer Service Account Supervisor jobs look for? The top searched job categories for Customer Service Account Supervisor jobs are:
Customer Service Account Supervisor jobs near you
Infographic showing various Customer Service Account Supervisor job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.

Account Supervisor

Calcium+Company

Philadelphia, PA • Remote

Full-time

Posted 9 days ago

Job description

JOB DESCRIPTION
ACCOUNT SUPERVISOR
Account Services
Reports to: SVP, Account Director 

Job Summary

The Account Supervisor is a strategic leader responsible for managing high-level client relationships, overseeing the execution of multichannel marketing and communications initiatives, and ensuring the successful delivery of innovative solutions. This role requires a deep understanding of medical education, strong leadership skills, and the ability to drive cross-functional collaboration.
The Account Supervisor works closely with clients to develop and execute strategic plans, ensuring projects are aligned with brand objectives, regulatory requirements, and business goals. This position is also crucial in identifying growth opportunities, mentoring junior team members, and driving operational excellence
Key Job Responsibilities (Duties may include, but are not limited to all or some of the following)
 
  • Serve as the primary point of contact for assigned clients, ensuring clear communication, strategic guidance, and exceptional service
  • Lead brand strategy development in collaboration with internal teams, ensuring alignment with client objectives and market trends
  • Oversee the execution of integrated marketing campaigns, including print, digital, and multichannel initiatives
  • Manage project timelines, budgets, and resources, ensuring on-time and within-scope delivery
  • Facilitate cross-functional collaboration among Creative, Editorial, Project Management, and Production teams to ensure high-quality execution
  • Own and manage the Medical/Legal/Regulatory (MLR) review process, ensuring compliance and clear communication of feedback
  • Identify and implement opportunities for account growth, including expanded services and additional client engagements
  • Provide mentorship and leadership to junior account team members, fostering professional development and career growth
  • Monitor industry trends and competitor activities, applying insights to improve client strategy and execution
  • Track and analyze financial performance, including budgets, forecasts, and profitability, to ensure strong account management
  • Contribute to new business development efforts, including proposals, pitches, and strategic recommendations
  • Ensure compliance with regulatory and client-specific guidelines throughout project execution
  • Ensure compliance with regulatory and client-specific guidelines throughout project execution.
  • Actively participate in internal and client-facing meetings, contributing to discussions and strategic insights.

Job Qualifications (Skills/Requirements)
  • Bachelor’s degree in Marketing, Communications, or a related field.
  • 5+ years of experience in account management, preferably within medical education
  • Strong understanding of pharmaceutical and healthcare regulations, including medical education and MLR processes
  • Exceptional client relationship management skills with the ability to build trust and drive business results
  • Proven experience in managing complex, multi-channel campaigns and strategic initiatives
  • Strong organizational, problem-solving, and leadership skills with the ability to multitask in a fast-paced environment
  • Proficiency in budget management, strategic planning, and financial forecasting
  • Excellent verbal and written communication skills, with the ability to present ideas and solutions effectively
  • Ability to travel (locally and nationally) up to 25% of the time
  • Willingness to go beyond what is described in the job description and be flexible for the team, and ultimately, the work

For U.S. Job Seekers, it is the policy of Ca+Co to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.  

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