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Customer Service Account Supervisor Jobs (NOW HIRING)

Maricich Health

Account Supervisor

Irvine, CA · On-site +1

We're seeking an accomplished account / client engagement supervisor to be an integral part of our client services team. The Account Supervisor will manage the day-to-day workload associated with his ...

Maricich Health

Account Supervisor

Irvine, CA · On-site +1

We're seeking an accomplished account / client engagement supervisor to be an integral part of our client services team. The Account Supervisor will manage the day-to-day workload associated with his ...

Prosek Partners

Account Supervisor

Boston, NY · Hybrid

Prosek provides unparalleled expertise with financial and professional services companies. We are ... The Account Supervisor (AS) plays a lead role on their accounts, with various responsibilities as ...

EVERSANA

Account Supervisor, MedComm

Chicago, IL · On-site +1

We provide next-generation creative and media services, enterprise solutions and data analytics ... Strong client relations skills with proven customer satisfaction * Proven ability to manage ...

CR England

Account Supervisor Transportation

Gaffney, SC · On-site

$55K - $70K/yr

Gaffney, SC Summary The Account Supervisor will manage asset utilization and drivers to ensure a high delivery of customer service and fleet profitability. Additionally, the Account Supervisor ...

The Mx Group

Account Supervisor

Burr Ridge, IL · On-site

$95K - $105K/yr

The Account Supervisor will work hand-in-hand with cross-functional teams to lead integrated ... Drive lead generation and CRM initiatives, including customer experience strategy, campaign ...

Eversana

Account Supervisor, MedComm

Chicago, IL · On-site

We provide next-generation creative and media services, enterprise solutions and data analytics ... Strong client relations skills with proven customer satisfaction * Proven ability to manage ...

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Customer Service Account Supervisor information

See salary details

$26K

$47.3K

$75K

How much do customer service account supervisor jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer service account supervisor in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What does a Customer Service Account Supervisor do?

A Customer Service Account Supervisor oversees a team of customer service representatives, ensuring they provide excellent support to clients and meet organizational standards. They manage daily operations, resolve escalated issues, and develop strategies to improve customer satisfaction. Additionally, they may analyze performance metrics, train staff, and serve as the main point of contact for important accounts. Their role is essential in maintaining strong client relationships and ensuring service goals are achieved.

What are the key skills and qualifications needed to thrive as a Customer Service Account Supervisor, and why are they important?

To thrive as a Customer Service Account Supervisor, you need strong leadership abilities, in-depth knowledge of customer service practices, and experience managing accounts, often supported by a relevant degree or equivalent work experience. Familiarity with CRM systems, customer support platforms, and reporting tools is typically required. Outstanding communication, conflict resolution, and team management skills help you excel in this position. These competencies are crucial for ensuring customer satisfaction, efficient team performance, and the successful handling of client accounts.

What does a customer service supervisor do?

A customer service supervisor oversees a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, monitor performance metrics, train staff, and ensure customer satisfaction standards are met. Strong communication, leadership skills, and familiarity with customer service tools are essential for this role.

What does an account supervisor do?

A customer service account supervisor oversees a team responsible for managing client accounts, ensuring customer satisfaction, and resolving issues efficiently. They coordinate daily operations, monitor performance metrics, and may use customer relationship management (CRM) tools to track progress and improve service quality.

Can I be an account manager with customer service experience?

Customer Service Account Supervisors often have skills relevant to account management, such as client communication, problem-solving, and relationship building. Transitioning to an account manager role typically requires experience in managing client accounts, understanding sales or contract negotiations, and sometimes certifications like CRM software training. Having customer service experience provides a strong foundation, but additional experience in sales or account strategy may be necessary for an account manager position.

What is the difference between Customer Service Account Supervisor vs Customer Service Representative?

AspectCustomer Service Account SupervisorCustomer Service Representative
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; basic customer service skills
Work EnvironmentSupervises teams, manages accounts, handles escalationsAssists customers directly via calls, emails, or chats
Employer & Industry UsageUsed in call centers, service departments, B2B companiesCommon in retail, telecom, banking, and service industries

The main difference is that Customer Service Account Supervisors oversee teams and manage accounts, while Customer Service Representatives handle direct customer interactions. Supervisors focus on leadership and account management, whereas Representatives focus on customer support and issue resolution.

How does a Customer Service Account Supervisor typically collaborate with other departments to resolve client issues?

Customer Service Account Supervisors regularly work cross-functionally with teams such as sales, technical support, and product management to ensure clients’ needs are met. When complex issues arise, they coordinate with these departments to gather accurate information, expedite solutions, and communicate updates to clients. This collaborative approach helps maintain client satisfaction and fosters a proactive problem-solving environment. Building strong interdepartmental relationships is essential for supervisors to effectively advocate for their clients and streamline issue resolution.
More about Customer Service Account Supervisor jobs
What job categories do people searching Customer Service Account Supervisor jobs look for? The top searched job categories for Customer Service Account Supervisor jobs are:
Customer Service Account Supervisor jobs near you
Infographic showing various Customer Service Account Supervisor job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.
Account Supervisor

Account Supervisor

Zimmerman Advertising

Fort Lauderdale, FL • On-site

Full-time

Posted 8 days ago

Job description


Overall Objective
Account Supervisors are responsible for the brand stewardship and day-to-day execution of marketing and advertising initiatives for assigned Automotive Clients. They are instrumental in the development and implementation of new initiatives and assist in the 360 development of marketing and advertising plans. Duties include building and earning the trust of Automotive Clients by providing both strategic guidance and executional support for the development of integrated marketing plans. It is the objective of the Account Supervisor to mentor a team and ensure daily workflows, roles & responsibilities and marketing objectives are properly aligned in order to best service the account.
General Responsibilities
  • Lead and activate Omni-channel marketing strategies for Automotive clients, while overseeing the development and the execution of strategy, creative and media plans.
  • Develop strong relationships with senior level Automotive Client(s) responsible for development of advertising programs establishing regular communication to ensure expectations are met.
  • Anticipate Automotive Client needs, keeping the Agency in the position of leading rather than following.
  • Engage and activate both internal team members and the Automotive Client to maximize effectiveness.
  • Provide leadership and day-to-day supervision of assigned team. See that all team members have the "big picture" on assigned projects. Encourage, motivate and develop growth plans by coaching, training and identifying opportunities.

Account Stewardship:
  • Work with Account Director and all Agency departments to ensure that our goals for Automotive Clients are met
  • Ensure that all work is reviewed before it goes to the Automotive Client and is always on schedule. Implement a process for quality assurance amongst junior staff.
  • Ensure compliance with Agency/Client scope of work guidelines
  • Monitor clients business on a daily/weekly basis while being prepared to speak to comp trends and sales trends on the spot.
  • Be the igniting spark that is constantly on the look out for the next new marketing opportunity to activate for your Automotive Client/s.
  • Act as the brand ambassador; subject matter expert and senior business lead internally for your Account/s.
  • Identify and usher in new and different approaches to both Traditional and Digital channels that insure increased retail effectiveness for our Clients and the Agency
  • Cross-train and serve as the voice of integration for Automotive Client problem solving and strategic planning

Client Relations and Marketing:
  • Monitor and address performance of client business on a daily, weekly, monthly, quarterly basis to ensure strategy & metrics are successful, including performance of: TV, Radio, Digital, Search and Social media.
  • Meet with Automotive Client/s regularly to discuss historical plans, current needs, current media situation and trends, upcoming opportunities and events, etc.
  • Assure that Automotive Clients understand Agency procedures/systems.
  • Prepare and steward the development of all Client presentations, plans, decks and reports.
  • Confidently lead a team to deliver creative and innovative ideas that exceed client expectations
  • Work with Account Director and SVP on planning needs for Automotive clients.
  • Take active role in future planning and idea generation for Automotive Client, providing strategic input and formulating innovative solutions to existing marketing and advertising problems
  • Initiate plan development: With the assistance of the entire Account team, develop marketing and advertising plans for Client (annual marketing plans, opportunity plans, creative direction, etc. Develop market opportunity plans. Present plans to Client, as appropriate.
  • Establish regular competitive reporting for Automotive Client review (sales, share, targeted marketing efforts, share of voice)
  • Help in developing business-building efforts across the country

Requirements
  • Bachelors Degree in Marketing, Advertising, Communications or relevant, equivalent experience.
  • Minimum 2-4 years as an Account Supervisor or Account Manager supporting Automotive Clients in a full-service agency is required
  • Experience launching mass communication with a deep understanding of media planning and buying process for Print, TV, Radio, Digital & Social.
  • Automotive and Advertising/Marketing Industry experience is required.
  • Strong verbal and written communication skills with people at all levels
  • Proven leadership abilities and managerial experience
  • Thorough understanding of content development and creative activation for digital & traditional production
  • Strong writing, presentation and client-facing communication skills (presentation samples may be requested)
  • Good multi-tasking, networking, time management and interpersonal skills.
  • A strong sense of urgency and commitment to get the job done quickly
  • Ability to manage multiple tasks while working independently
  • Must be computer literate with proficiency in MS Word, MS Excel, MS PowerPoint, MS Outlook with the ability to learn new software & operating systems
  • A "DO IT NOW" mentality

The responsibilities are many, various, and not limited to those written in this document.

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