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Customer Retention Jobs in Oregon (NOW HIRING)

Striim, Inc.

Head of Strategic Customer Engagement

OR · On-site +1

This role drives executive relationships, customer retention, platform adoption, expansion opportunities, and the successful resolution of mission-critical customer situations while partnering cross ...

Franklin Electric

Customer Success Specialist

Canby, OR · On-site

Our efforts will drive revenue growth, customer retention, and market expansion. This role provides end-to-end account and relationship support for our best customers, primarily top-tier industrial ...

Franklin Electric

Customer Success Specialist

Canby, OR · On-site

Our efforts will drive revenue growth, customer retention, and market expansion. This role provides end-to-end account and relationship support for our best customers, primarily top-tier industrial ...

Tebra

Customer Success Manager, Strategic

OR · On-site +1

Manage and retain a book of customers typically under * Understand customer business goals and align them to platform capabilities, driving adoption through consistent adherence to established ...

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Customer Retention information

See Oregon salary details

$11

$19

$34

How much do customer retention jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for customer retention in Oregon is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.81 per hour, depending on experience, location, and employer.

What is a customer retention?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are the key skills and qualifications needed to thrive in customer retention, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

What are some common challenges faced in a customer retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

What are the most commonly searched types of Customer Retention jobs in Oregon?

The most popular types of Customer Retention jobs in Oregon are:

What are popular job titles related to Customer Retention jobs in Oregon?

For Customer Retention jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Customer Retention jobs in Oregon look for?

The top searched job categories for Customer Retention jobs in Oregon are:

What cities in Oregon are hiring for Customer Retention jobs?

Cities in Oregon with the most Customer Retention job openings:

Customer Retention jobs near you
Infographic showing various Customer Retention job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, 4% Hybrid, and 8% Remote job distribution, with an average salary of $39,643 per year, or $19.1 per hour.

Customer Retention Specialist - State Farm Agent Team Member

Teague Bechtel - State Farm Agent

Portland, OR • On-site

$14.50 - $19.75/hr

Full-time

PTO

Posted 8 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

You May Be a Great Fit as a Customer Retention Specialist at Teague Bechtel State Farm if: 
  • You’re the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You’re a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
At Teague Bechtel State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
  • Communicate with existing customers regarding renewals and coverage options.
  • Review accounts and assist with updates or changes as needed.
  • Identify opportunities to enhance customer satisfaction and engagement.
  • Maintain accurate records and documentation of interactions.
  • Collaborate with team members to meet retention and outreach objectives.
Qualifications
  • Strong interpersonal and problem-solving abilities.
  • Effective communication and listening skills.
  • Detail-oriented with a focus on customer experience.
  • Previous experience in customer service or account management preferred.
  • Must be able to obtain applicable state insurance licenses.