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Remote Customer Retention Jobs in Oregon (NOW HIRING)

-ASG-

Director of Customer Success

OR · Remote

$145K - $165K/yr

Experience owning renewals, retention, and expansion revenue. * Builder mindset with experience ... Location Remote, United States.

360training

Senior Retention Marketing Manager

... remote position. Key Responsibilities * Own retention performance across the customer lifecycle, including engagement, renewal, and win-back * Manage and develop channel owners across email, social ...

EnthuZiastic

Growth Hacker - Remote

Portland, OR · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

EnthuZiastic

Growth Hacker - Remote

Eugene, OR · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

EnthuZiastic

Growth Hacker - Remote

Salem, OR · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

EnthuZiastic

Growth Hacker - Remote

Gresham, OR · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

Keyfactor, Inc.

Senior Renewal Specialist

OR · On-site +1

Remote (EST or CST preferred) Experience: Senior Job Function : Renewal Specialist Employment Type ... terms, and customer commitments. * Drive retention initiatives and risk mitigation plans for ...

DHL eCommerce

$94K - $125K/yr

This remote position is based in Colorado or Utah . SUMMARY: The Key Account Manager is responsible for retaining, growing, and optimizing the value of assigned customer accounts. Following ...

Industrial Electric Manufacturing

Commercial Data Analyst

OR · On-site +1

$95K - $120K/yr

US Remote Reports To: Director, Field Service - Business Systems & Reporting Salary Range: $95,000 ... Develop, maintain, and enhance analytics frameworks to monitor customer retention, market share and ...

New

Posit

Manager, Customer Success

OR · On-site +1

Establish clear expectations and KPIs aligned to retention, expansion, customer health, and ... Prior work in a fully remote, distributed team environment What You'll Accomplish Within 3 months ...

Compliancy Group LLC.

Customer Success Manager

OR · Remote

$75K - $82K/yr

Goal-oriented, particularly around retention and satisfaction targets. * Comfortable collaborating ... Remote, USA PLEASE READ: Our team has recently been notified of a phishing scam targeting ...

Tines

Lead Customer Success Manager - West

OR · Remote

$190K - $220K/yr

This is a remote position that must be based in PST or MST. Role Overview As a Lead Customer Success Manager , you will own the post-sales strategic relationship, retention, and value realization ...

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All JobsCustomer Retention JobsRemote Customer Retention JobsRemote Customer Retention Jobs in Oregon

Remote Customer Retention information

What are the key skills and qualifications needed to thrive as a remote customer retention specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do remote customer retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a remote customer retention specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are the most commonly searched types of Customer Retention jobs in Oregon? The most popular types of Customer Retention jobs in Oregon are:
What cities in Oregon are hiring for Remote Customer Retention jobs? Cities in Oregon with the most Remote Customer Retention job openings:
Remote Customer Retention jobs near you

Director of Customer Success

-ASG-

OR • Remote

$145K - $165K/yr

Full-time

Posted 24 days ago

Job description

COMPANY DESCRIPTION

Visual Matrix is building the hospitality technology platform of choice. We help hotels maximize revenue, improve operations, and deliver exceptional guest experiences through innovative hospitality technology.
Our culture is customer-centric, collaborative, entrepreneurial, and built on a builder mindset. We move quickly, solve problems together, and empower our people to make an impact.

JOB DESCRIPTION

Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success organization from the ground up. This leader will establish a proactive, commercial Customer Success organization responsible for customer retention, GRR, NRR, renewals, expansion revenue, customer health, and long-term customer value. You'll recruit, coach, and develop a team while partnering across Sales, Product, Engineering, and Support to improve customer outcomes.

You're Excited About This Opportunity Because You Will:
  • Build the Customer Success organization from the ground up.
  • Recruit, coach, and develop a high-performing team of Customer Success Managers.
  • Own GRR, NRR, renewals, expansion revenue, and customer health.
  • Implement customer health scoring, playbooks, KPIs, and forecasting.
  • Partner with Sales, Product, Engineering, and Support to improve customer outcomes.
  • Champion AI and automation to improve productivity and customer engagement.
  • Identify expansion opportunities across products and customer portfolios.
  • Create scalable processes that support company growth.
We're Excited About You Because:
  • 7+ years of Customer Success, Account Management, or SaaS leadership experience.
  • 3+ years leading customer-facing teams.
  • Experience owning renewals, retention, and expansion revenue.
  • Builder mindset with experience creating scalable CS processes.
  • Strong executive communication and coaching skills.
  • Comfortable using AI to improve productivity and decision making.
  • Thrive in fast-paced, entrepreneurial environments.
Compensation and Benefits

Base Salary Range: $145,000- $165,000, part of a competitive total rewards package including an annual bonus, employer-paid benefits, L&D stipend and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
Location
Remote, United States. 

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